“Efficient service. Great products.
One problem hence 4 stars, is that I am not entitled to free postage as I live in an area outside Hugglepets free postage areas (Isle of Wight)”
Good morning, Mark. Thank you so much for your 4 star rating, Mark! We truly appreciate your loyalty to HugglePets and for taking the time to review us. We value your feedback and apologize for not being able to provide free postage to the Isle of Wight. We're committed to improving our services to make sure our customers are getting the best possible experience. Thank you again for your review and for being a valued customer. Kind regards, HugglePets🐾
“Product and speed of delivery good, however, I never received any e-mails regarding my order so I had to call to confirm receipt of my order and to ascertain delivery”
Thanks for your 4-star rating, Carol! We're glad you were pleased with the product and speed of delivery. We apologize for not providing timely emails regarding your order. We really appreciate that you have been a returning customer. Thank you for your loyalty!
Thank you, Kevin, for your 4 star rating of HugglePets! We appreciate your loyalty and valuable feedback. We are sorry to hear that the calming collar was not up to your expectations, but we are glad that everything else was brilliant! Please return the item if a refund is required. Thank you for your support.
Thank you so much for your 4 star rating of HugglePets! We are so pleased to know that you got exactly what you expected, and that it was delivered in perfect condition. We're sorry for the delay in delivery due to bank holidays - in a future order, we'll do our best to ensure that it's with you promptly. We also thank you for your loyalty – we deeply appreciate that you chose to shop with us again!
“I found the web site challenging to place my order. The product was smaller than I anticipated (my fault). Delivery not as quick as Amazon. Company was fine, no issues.”
Thank you so much for your 4 star rating of HugglePets, Margaret. I'm glad you were able to place your order on the website, even though you found it challenging. I apologize if the product was not what you expected but we are glad that you have had no issues with the company overall. Thanks again for the kind words!
Thank you so much for your 4-star rating of HugglePets! We appreciate your loyalty and are glad to hear that the supplied crate was in good order. We hope to be able to meet your expectations in the future as well. Thank you for your positive feedback!
Thank you for your four-star review of HugglePets, Emma! We appreciate your feedback. We will take your comments into consideration when evaluating our product selection. Thanks again!
Posted 1 year ago
Thank you for your 4-star rating of HugglePets, Emma! We appreciate your feedback about good prices and range of products. We will take your suggestion about Johnson products into account. Thank you for your review!
“HugglePets order and delivery was good. Just disappointed with the small HugglePets crate, it was smaller than advertised and the metal was not as strong as our old Pets at Home crate. There were some sharp edges too which my husband filed away.”
Thank you for your 4 star rating for HugglePets. We are glad to hear that our order and delivery process was satisfactory. We apologize that the Pet crate was not to your desired standards and for the sharp edges. We appreciate you bringing this to our attention and your husband's efforts to file away the edges. We appreciate your feedback and would welcome any other comments that you may have.
“Website had accurate information which helped with choosing the right size. Would have been handy to have more visible links to the youtube videos for each product to save searching.”
“Ordering from Huggle pets was nice and easy, my parcel was dispatched quickly. I had a bit of a problem with yodel delivering the parcel on time though. The product was good but it was just too small for my hamster and the water bottle leaked so I sent my item back. It was easy to return the item. I had no problem with HugglePets it was just yodel and then the product being too small.”
Hey Stephanie! Thank you so much for your valued 4-star review, we are so sorry to hear about the problems you had, but are glad to hear we helped resolve this matter for you! Kind regards, HugglePets
Hey, Heather! Thank you so much for your valued 4-star review! If you have any concerns with the items you have received please do feel free to contact us at sales@hugglepets.co.uk. Kind regards, HugglePets
“Very pleased with the huge pet foldable crate. I bought the small one as the medium was out of stock. Pleased with the quality and ease of collapsing it down for easy storage. It is a bit small for crate training but ideal for transporting the dog. It would be great if there was some sort of strap to attach it
to the seatbelt in the car. But overall very pleased with the product”
“Delivery was quick the dog crate is good quality are dog is happy in it , didn’t receive the tugger toy with my order so I was disappointed with that phoned up it was supposed to of been sent with order but it never came anyway lady I spoke to said 1 would be sent out when more come in stock ,or I could have the refund I said still wanted the tugger so still waiting for that , if I would of got my whole order I would of gave 5 stars”
Thank you Lee for your 4-star rating of HugglePets! We appreciate your positive feedback and are so glad to hear that your pup is happy in their new crate. We apologize for the inconvenience regarding the tugger toy not being sent with your order. A customer service representative has assured us that one will be sent out when more come into stock. We appreciate your loyalty and are here to help should you need anything else.
Thank you so much for taking the time to review us, Joyce! We are delighted to hear that you are pleased with the quality of the carrier and the efficient service from HugglePets. We appreciate your 4-star rating and can't wait to hear your thoughts once your puppy arrives. Thank you!
“Great website. Fast delivery. Only criticism i have is that i didnt get an order confirmation email or a dispatch email so i kept having to log in to my account to check the status of the order. Other than this small issue I would purchase from them again”
Good afternoon, Samantha. Thank you so much for your valued 4-star review! I am sorry to hear this. I can confirm our website's technical issues have now been fixed! Kind regards, HugglePets
“Really good service and product. Item arrived quicker than thought. Unfortunately my dog doesn't like to wear his new harness. It was worth a try.....”
