Thank you for your 4 star rating, Helen! We are so pleased to hear that you are very happy with your purchase of HugglePets and would recommend us. Thank you for your kind words!
Thanks so much for the 4-star rating of HugglePets! We're very pleased to hear you're happy with your item. We appreciate your loyalty and look forward to seeing you back here soon!
Thank you for your 4 star rating for HugglePets! We're glad to hear that your grandson was able to receive the pet safely and that they were still happy about it despite being a bit sun-faded. We're also delighted to hear that you would be happy to use us again. Thank you!
“Ordered 2XL hot pink harness for my big lovely muscley girl. Fits great with lots of room to increase or make tighter. Eye catching colour and I like the glow in the dark feature on the logo for safety reasons. It has a handy top handle that we've used a few times now with her when you need to keep them close. Its strong and durable but very light. Very happy with purchase, would use again and would recommend.”
“One of a multiple order arrived damaged. Not packaged for protection. A replacement was organised without fuss and quickly. Good product at a competitive price.”
Thank you so much for your 4 star rating of HugglePets, SusanAnne! We are glad to hear that we could organise a replacement for you without much fuss upon your order being damaged in transit - we are committed to delivering our customers great products at competitive prices.
Hey Greg! Thank you for your four-star review. We appreciate it! All items are checked over thoroughly by our quality control department, this is where we noted that we were not able to fulfill your original order due to a part being damaged! However, I am glad to see we managed to resolve this matter and do understand that this may be disappointing, so we would like to thank you for your understanding! Kind regards, HugglePets
Hi Peter, thank you so much for your four-star review, and for your understanding in this matter. I am so sorry to hear that one arrived damaged. I can assure you that this is not the standard we expect!
All items are sent through quality control before they are dispatched from us in order to avoid disappointment, and to ensure all items are checked and up to standards! Sadly, some items can also be damaged in transit!
Please note, for any future purchases made with us, should any more items arrive in this condition you are able to forward these across to our customer service team, who will try to help you as much as they can!
Have a lovely evening!
Kind regards
HugglePets
Hi Beverly. Thank you for your four-star review given the circumstances. I am so sorry to hear your item reached you in an unusable condition, however, I am glad to hear this matter was resolved for you as soon as possible. Thank you for your understanding. Kind regards, HugglePets
Hey Jayne, thank you so much for your review! Please could I ask you to contact our customer services team? They will be able to give you all of the information you require. Kind regards, HugglePets
