“Wasn't impressed with these bones they said jumbo and were definitely not have purchased the jumbo from a pet shop and twice the size of one's I received nowhere near as big as the picture used”
Hi there Samantha, I am sorry to hear this. I am unable to find any correspondence related to your order, if you still have the tags on the items received with the barcode, please can I ask you to contact us so we are able to see if the correct item has been received? Kind regards, HugglePets
Dear Jill, Thank you for taking the time to provide us with your valuable feedback about your experience with HugglePets. We appreciate your honesty and are grateful that you shared your thoughts with us.
We apologise for the disappointment you experienced regarding the toy. Our team at HugglePets strives to provide high-quality products that bring joy and entertainment to our customers, so it is disheartening to learn that the toy you received did not meet your expectations and only lasted for a short time.
We truly value your feedback, as it helps us identify areas for improvement and ensures that we continue to deliver excellent service. In order to make things better, we would love to hear more about your concerns and suggestions. We greatly appreciate any insights you can provide to help us serve you better in the future.
Once again, we would like to express our gratitude for your feedback and for choosing HugglePets. We are committed to continuously improving our products and services, and your comments play a crucial role in that process. Should you have any further questions or need any assistance, please do not hesitate to reach out to us.
Warm regards,
HugglePets
Thank you so much, Samantha, for your five-star rating of HugglePets! We really appreciate your kind words about our excellent service and fast delivery. Thank you for being a loyal HugglePets customer!
Thank you so much for your 5-star rating of HugglePets. We greatly appreciate your kind words about our great range of products and excellent customer service. We are so happy that you are a loyal customer and hope to continue to keep you a satisfied one.
“Good quality products but returns policy very poor no paperwork on original order,then I send an email outlining the issue then I get a very poor response.I took this out because you were in the Wolves programe offering a misleading discount.Today I sent my dogs item back to the issuing address at the cost of over £8 pounds nearly half what I originally paid ,very frustrated with this Company to date .Shocking !!”
Thank you for your honest and detailed feedback, Christopher. We are sorry to hear about your experience and would like to apologize for any inconvenience caused. We take customer satisfaction very seriously, so we want to make sure we address all the issues that you mentioned. Please let us know what we can do to make things right for you. We would really appreciate any suggestions you may have and look forward to hearing from you soon.
Thank you for your valuable feedback, Mandy! We at HugglePets take great pride in our customer service and are thrilled to hear you had a positive experience. We strive to ensure our customers are happy with the products and services we provide. If you have any other questions or concerns, please do not hesitate to reach out. Thank you again for choosing HugglePets!
Thank you so much for the 5-star rating, Martin! We really appreciate the positive feedback and are glad to hear that you had a good experience with our really good service and fast delivery. We would love to have you as a returning customer in the future!
Thank you, Caroline, for your wonderful 5 star rating of HugglePets! We really appreciate your kind words of "Brilliant services great customer care and very easy to order and good delivery". We're also grateful for your loyalty – we couldn't do this without you! Thank you!
“Great coat. I was worried as I’d not heard of the company before and the invoice was very basic. However, I cannot fault them or the product. It’s the first coat that’s fitted my EBT perfectly. It arrived quickly too.”
Thank you so much for the amazing 5 star rating, Joanne! We are so glad you love your new coat for your EBT! We always strive to provide quick and reliable service, so we are glad this was part of your fantastic experience. Thank you for giving us a chance and supporting HugglePets!
“Ordered an aquarium, arrived very quick and packaged brilliantly ensuring that there were no scratched or damage to the tank. Would definitely recommend.”
Thank you so much for your 5 star rating of HugglePets, Luke! We appreciate you taking the time to share your fantastic experience with us. We're thrilled to hear that your aquarium arrived quickly and in perfect condition - that makes us really proud we could provide such an amazing experience for you. We look forward to having you as a returning customer!
Thank you so much for your kind words and the 5-star rating, Sharon! I'm glad to hear that your order was well-packed and delivered quickly. It means a lot to us and we look forward to having you back again soon! :)
Thank you so much for your 5 star rating on HugglePets! We greatly appreciate your positive feedback - thank you for writing such a kind review, and for recommending us to others. We're happy to hear that you enjoyed our fast delivery service as well, and that you'd highly recommend us. Your kind words are truly valuable to us!
“Great item, easy to put up and take down so I can lay it flat in the boot of the car. Enough room for a two year old working cocker spanie. Would definitely buy again from you. Thanks l”
Thank you so much for your 5 star rating, Jason! We're so glad to hear that HugglePets is easy to put up and take down and that it has enough room for a two year old working cocker spanie. Your feedback is much appreciated, and we'd love to have you as a customer again in the future. Thank you!
Thank you for your 5 star rating of HugglePets! We are always striving to provide great service and are so glad you experienced that with us. We really appreciate your loyalty as our customer and look forward to continuing to serve you. Thank you!
Thank you so much for giving HugglePets a 5 star rating! We really appreciate that you're happy with your order, and that you've found delivery to be very quick. We strive to ensure that all orders are exactly as described and of good quality, and we are glad that we met your expectations.
Thank you so much Dave, for your kind words and five star rating of HugglePets! We really appreciate your appreciation of our quality service, and we're so glad that you ordered from us and had such a great experience! It's always a pleasure to know that our customers are satisfied with our products and service!
