“Extremely satisfied ordered and delivered within 2 days excellent communication the delivery information was sent to me straight after ordering then sent updated info right up to delivery”
“I bought a dog carrier for my dog. I was pleased with the quality of materials and design. However assembly was not as easy as stipulated. There was only 2 thngs to connect manually to make the product sturdy by slotting the pipes construction together with a spring loaded system. One side was a bit difficult to align but the 2nd side took me around 45 minutes with much adjustment to the material at the corners to enable full insertion. However once I completred this I am happy with the product.”
Hi there Rosemary, I am sorry to hear that you had trouble erecting our fabric crate. Please see a video below that may help you
https://www.youtube.com/watch?v=eeMciWHPbW8
Kind regards
HugglePets
Hi Brian,
Your order was split into two consignments due to the weight of all items together. Tracking information for both parcels would have been sent to your email once they were dispatched 😊
Kind regards
HugglePets
Hi there. I am so sorry to hear this. I have checked and I am unable to find any correspondence with your email address. Are you able to contact us, please? Kind regards, HugglePets
“I have ordered two ancol super soft sage green dog beds from Hugglepets. The first was to Sam all so I telephoned the store for return advice. Excellent customer service, friendly polite and professional. I ordered the larger one. Excellent speedy delivery and product but my dear little Shih Tzu won’t go near it. Will return but highly recommend Hugglepets for service and products.”
“The bird cage I purchased is excellent, however one of the starter perches was missing and also a budgie toy was also missing. Emails have been exchanged and I am just waiting for this to be resolved. The packaging it came in appeared to have been torn and parcel taped up”
Thank you so much for your valued review, Jeannie! I am so sorry to hear this, I can assure you that this is not the standard that we expect. I can see that the replacements were sent out to you, thank you so much for your understanding in this matter! Kind regards, HugglePets
