Sebastiens Reviews

Name: Sebastiens
Address: 85 Great Portland Street, First Floor, London, England
Rating: 3.85

3.9 Rating 199 Reviews

71 %

of reviewers recommend Sebastiens

3.9

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sebastiens:

Sebastiens is a family run business with a strong focus on artisanal craftmanship and finest natural materials. Sebastiens offers a collection of handcrafted premium leather watch straps and accessories.

Visit Website

Phone:

7847406184

Email:

info@sebastiens.com

Location:

85 Great Portland Street, First Floor,
London
England
W1W 7LT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband ordered a strap four weeks ago, but we haven't received any delivery information. Despite sending multiple emails, we have not received any updates on the status of our order. I am concerned about the lack of customer service and the status of our order.”

Helpful Report

Posted 2 years ago

“Ordered a wrist band over two weeks ago and other than the order confirmation I have not received any update on the order--I've tried contacting customer service (email), but have yet to hear back.”

Helpful Report

Posted 2 years ago

“Ordered a deployant clasp from them for my existing Omega strap and it arrived fairly quickly. The clasp itself has a good weight to it.”

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Posted 2 years ago

“The production time at Sebastiens takes a while, however i was very happy with the strap once it arrived - it seemed of good quality. Hopefully they can improve the timeframes going forward.”

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Posted 2 years ago

“Still have not received my order placed on January 27th 2023. I have emailed them twice about the order requesting a status or ETA and zero response. I am wondering if this website is legit at all and just a scam. There is no phone number to contact them and they do not respond to inquiries. They just took my money. 100% do not recommend.”

Helpful Report

Posted 2 years ago

“Failed to deliver strap. Stated it was ready after two weeks (had to chase to get this info), and would be sent out that day, after a week no update or response to email. Would suggest not using this company unless you want to lose your money. Now chasing a refund via credit card company”

Helpful Report

Posted 2 years ago

“Do not order items from Sebastien's. Purchased a watch strap 6 weeks ago, with a confirmation the order will be delivered in mid January. It is now mid-February and there are no signs of the watch strap arriving. Poor communication and customer service, and no guarantee from my perspective the business is legitimate. Please beware, this might be a scam..”

Helpful Report

Posted 2 years ago

“Ordered my strap 18 days ago. Since then no word received from the company, order not delivered. 5 days ago I sent an email to support to get an update on the order status - no answer. I feel scammed and I am surprised by the positive reviews here”

Helpful Report

Posted 2 years ago

“I received my watch strap today and the product is faulty. The strap containing the buckle was too large to fit my Cartier Tank Must by almost a millimeter. This means that when I finally got the strap on, the strap was damaged – there was no way to fit it without damage. I believe this is a quality control issue at Sebastien's end and I'd like to be sent a replacement so I can have a watch strap without visible damage.”

Helpful Report

Posted 2 years ago

“Good material and comfortable fit”

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Posted 2 years ago

“Very happy”

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Posted 2 years ago

“Great Fit, excellent Quality and overall just a super comfy pair of straps. My 3rd pair of Sebastiens watch straps and i‘m certain a 4th pair will follow.”

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Posted 2 years ago

“Life is all about supporting those who want to make a difference. Sebastien’s are doing this. Very high quality straps, excellent choice, very competitively priced and the best customer service. Could not recommend them more. Brilliant. Well done.”

Helpful Report

Posted 2 years ago

“Excellent value for your money - can definitely appreciate the quality of the band and it is the perfect color.”

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Posted 2 years ago

“Well made strap, feels great on wrist.”

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Posted 2 years ago

“Very good straps”

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Posted 2 years ago

“Bernard from Sebastiens impressed me with his knowledge and enthusiasm for watches. He managed to help me find the correct strap size that matched my vintage watch and even sent me some images of the different types of leathers to choose from.”

Helpful Report

Posted 2 years ago

“Delivery time could have been better, but the strap was of good quality.”

Helpful Report

Posted 2 years ago

“After emailing Sebastiens for replacement spring bars on my strap, Vincent at Sebastiens responded quickly to my email & is now sending by courier free of charge. Great to deal with.”

Helpful Report

Posted 2 years ago

“Absolutely horrible experience with issues identical to others, order process easy, great comms. It all goes wrong there! Conflicting emails, confirmation of shipments that don’t happen, confirmation of credits that don’t appear, back to we shipped after all but can’t provide tracking number. YOU’VE BEEN WARNED…. Don’t fall for the professional website rubbish.”

Helpful Report

Posted 2 years ago

Sebastiens is rated 3.9 based on 199 reviews