Sebastiens Reviews

Name: Sebastiens
Address: 85 Great Portland Street, First Floor, London, England
Rating: 4.03

4.0 Rating 186 Reviews

76 %

of reviewers recommend Sebastiens

4.0

Based on 186 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Sebastiens:

Sebastiens is a family run business with a strong focus on artisanal craftmanship and finest natural materials. Sebastiens offers a collection of handcrafted premium leather watch straps and accessories.

Visit Website

Phone:

7847406184

Email:

info@sebastiens.com

Location:

85 Great Portland Street, First Floor,
London
England
W1W 7LT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a strap and then had to return it, as the strap length turned out too big too short for my wrist size. Everything went perfectly. The communication was smooth and effective right from the start till the end. Will most definitely consider to go back.”

Helpful Report

Posted 1 week ago

“Sebastiens has been lacking in customer service for a while although I had a recent interaction with a gentleman named Vincent. From past experiences I didn’t have any hope for a good service from them, although Vincent helped me with the measurements of my existing strap, by taking a look at the photos i sent in. Replies were very quick and very efficient. Really helpful.”

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Posted 1 week ago

“My first experience buying with Sebastiens online and I managed to bag one of their Alligator round scale straps in the black friday sale. Vincent made the purchasing process very smooth and more importantly made me laugh, via email. Many thanks to Vincent and the Sebastiens team.”

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Posted 1 week ago

“I ordered a strap, and then realised the sizing was wrong for my watch and had also spotted the customer reviews. I emailed to cancel and was happy to receive a timely cancellation email along with a refund notification. After a few days the refund hadn't appeared so I messaged again and was provided with 'proof' that it had been processed. A subsequent email received no reply. Now over a month on, no refund and chargeback now initiated to return the £50 I paid for an order that was cancelled. Buyer beware!”

Helpful Report

Posted 3 weeks ago

Dear Ben, My sincere apologies for the inconvenience that this might have caused you. First and foremost, we apologise that we haven’t provided you with the customer experience that we aim to deliver and that you deserve to experience. I have taken a closer look at your order and i can see that we cancelled and refunded your order as we received a request from yourself to do so. The order was refunded on October 13th, a day after it was placed. Whilst we cancelled your order on our system, on time, it may take up to 30 days for our payments processor, Worldpay to complete the refund. I have personally reached out to you, if you would have any further inquiries or if I may assist you, please do not hesitate to contact me at billing@sebastiens.com Kind regards, Henry

Posted 1 week ago

“Went the extra mile to solve a small defect on one of my straps. Defect was corrected and replaced with a new strap.”

Helpful Report

Posted 1 month ago

“Smooth ordering, good packaging and above all a very well made strap - delivery took a while, which I understand when being made to order.”

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Posted 1 month ago

“If I could give no stars I would. Firstly ordered strap for my Tag Monaco watch. Which took a number of calls and messages to arrive after 2 months. Unfortunately strap I ordered was wrong, my error and asked that it could be corrected which was implied that it would. This never transpired and oddly received part of my old strap back. Since then this is now over 5 month period never heard or received any communications from anyone at the company and the money paid has gone. Really do not use regardless of how professional the site looks.”

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Posted 2 months ago

“scam! never received the item zero costumer service.”

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Posted 3 months ago

“Same as other 1 star reviews here - placed my order, waited over a month for an update before contacting them. No response received. Looks like a scam.”

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Posted 3 months ago

“Paid took money never sent item still waiting no contact after 5 emails firm is a scam DONT BUY FROM HERE YOU BEEN WARNED.”

Helpful Report

Posted 3 months ago

Dear Trevor, My sincere apologies for the inconvenience that this might have caused you. First and foremost, we apologise that we haven’t provided you with the customer experience that we aim to deliver and that you deserve to experience. I have personally reached out to you, and have ensured that we have remade your order. I can see that it has now been delivered to you. If you would have any further inquiries or if I may assist you, please do not hesitate to contact me at billing@sebastiens.com Kind regards, Henry

Posted 1 week ago

“Place an order 16th June, delivery ETA in a week. Now 7th August with no product, no response to chases, no communication at all. Wish I'd done more research as there are lots of similar reviews out there. Have instructed my Credit Card company to retrieve the payment.”

Helpful Report

Posted 4 months ago

“my order was cancelled due to an apparent change in there system. however still took my money. e mailed and phoned on numerous occasions but never received a response to any of them. Had to get my bank to redeem the payment that was taken. Wouldn't deal with this supplier again.”

Helpful Report

Posted 4 months ago

“DON'T ORDER YOU WON'T GET YOUR STRAP FIRM A COMPLETE SCAM. NEVER REPLY TO YOUR TEXT OR EMAILS. BE WARNED.”

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Posted 4 months ago

“Returns is a scam. You have to get a code from them which they deliberately delay to get you out of time, I requested the code within days. I sent recorded post as soon as got code after 3 chasing e mails saying time was running out. They now have strap and refuse refund, (theft or scam?). You can get cheaper and same quality on Amazon for peace of mind.”

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Posted 4 months ago

“TOTAL scam. They sent the wrong strap and stopped responding. DO NOT BUY from them. They do not answer email or what's app or phone (as listed on their site).”

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Posted 4 months ago

“The watch strap itself is very good quality and looks lovely. But, after a few wears on a Cartier tank the pins weren’t holding it properly into place. We were denied a refund after we said it must be faulty and this has resulted in losing an expensive watch which we won’t get back. Very disappointing.”

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Posted 4 months ago

“I’ve built up a great relationship over the past year with Vincent at Sebastiens, and have had various straps made through him. It’s always a pleasure having a conversation with him, and he’s an overall great guy. Wonderful as always. - J”

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Posted 4 months ago

“Superb. Had difficulties with getting in touch with them at first, however they were very apologetic and resolved the issue.”

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Posted 4 months ago

“Good experience with a fairly quick turnaround. Very nice branding, and strap came in its own box.”

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Posted 4 months ago

“Nice staff. Responded to my inquiry quickly.”

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Posted 4 months ago

Sebastiens is rated 4.0 based on 186 reviews