Sebastiens Reviews

Name: Sebastiens
Address: 85 Great Portland Street, First Floor, London, England
Rating: 3.85

3.9 Rating 199 Reviews

71 %

of reviewers recommend Sebastiens

3.9

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sebastiens:

Sebastiens is a family run business with a strong focus on artisanal craftmanship and finest natural materials. Sebastiens offers a collection of handcrafted premium leather watch straps and accessories.

Visit Website

Phone:

7847406184

Email:

info@sebastiens.com

Location:

85 Great Portland Street, First Floor,
London
England
W1W 7LT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a strap on 12/2 and the website says to allow 7-10 working days for production. On 12/18 I sent an email asking for an update on when they order might ship and was told that it was scheduled to ship the middle of that week. I never received tracking, so sent a follow up email on the 26th, 27th, and 28th with no response. I finally received a response on the 29th stating that they were waiting on a delivery of buckles to arrive and my order was refunded (which I requested if it wasn’t going to ship by the end of this week). Poor communication and lack of transparency will keep me from ordering again which is unfortunate because the reviews of the quality seem to be good.”

Helpful Report

Posted 2 years ago

“Strap and deployant clasp are great quality, delivery was spot on but came in Chinese packaging! Thought they were handmade on site in UK? Quality gear though no complaints”

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Posted 2 years ago

“After an initial error, the generosity of this company encouraged me to order another strap”

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Posted 2 years ago

“Very good quality made straps. The only downside would be their production times.”

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Posted 2 years ago

“Scam website. Never delivered, giving me the runaround and I'm now seeing similar experiences from others online. My strap hasn't shipped and I don't expect it to.”

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Posted 2 years ago

“Quality is unparalleled. Best strap maker I’ve found so far.”

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Posted 2 years ago

“Watch straps made properly. Quality is superb.”

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Posted 2 years ago

“Sebastiens never disappoints. Hands down the best strap maker on the market.”

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Posted 2 years ago

“Purchased an Alligator strap from their Black Friday sale and the quality is second to none. I preferred a matte finish over gloss and i couldn’t find one anywhere else.”

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Posted 2 years ago

“Very comfortable and easy to wear. Perfect for my speedmaster.”

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Posted 2 years ago

“This is my second time buying a strap and the quality is far better than any other strap i have purchased before.”

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Posted 2 years ago

“I've bought a number of straps recently and these are the best I have seen. Beautiful workmanship. Worth the price and wait.”

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Posted 2 years ago

“Recently purchased a strap for my wife’s Vintage Cartier and she was extremely pleased. Recommend”

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Posted 2 years ago

“Very happy with my purchase from Sebastians. The strap is excellent quality and a great addition to my vintage Cartier Tank. Will buy again!”

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Posted 2 years ago

“Bought many of Sebastiens straps and I'm pleased to say the quality never changes.”

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Posted 2 years ago

Hi Chris, thanks for taking the time to leave such a great review - Sebastiens

Posted 2 years ago

“Swift delivery and strap as described as the picture. Top service as always!”

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Posted 2 years ago

Hi Andrew, thanks for taking the time to leave such a great review - Sebastiens

Posted 2 years ago

“I'm absolutely in love with the green alligator strap I bought! The quality is top level, and the finish is perfect! Sizing fits exactly how I hoped. I received the best compliments first day wearing.”

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Posted 2 years ago

Hi Jacob, thanks for taking the time to leave such a great review. We are pleased to hear you are happy with your Alligator strap. - Sebastiens

Posted 2 years ago

“Nothing but lies. I have found this company to sell nothing but lies. Their dispatch time not accurate, they send over a week late (3 weeks to make a watch strap!) with no warning, apology or notice of lateness. They reply quickly until they have your money and then they ignore emails multiple times (reply with 24h another lie on their website). Avoid!!”

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Posted 2 years ago

“Extremely well made.”

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Posted 2 years ago

Hi Simon, thanks for taking the time to leave such a great review. We are pleased to hear that you love the quality - Sebastiens

Posted 2 years ago

“Great customer service, team helped me with an order that was taking far to long to arrive, they refunded me instead, they have very quick response times too which made me pleasantly surprised while being very apologetic.”

Helpful Report

Posted 2 years ago

Hi Sarah, thanks for taking the time to leave such a great review. We are glad everything got resolved for you. - Sebastiens

Posted 2 years ago

Sebastiens is rated 3.9 based on 199 reviews