Sebastiens Reviews

Name: Sebastiens
Address: 85 Great Portland Street, First Floor, London, England
Rating: 3.85

3.9 Rating 199 Reviews

71 %

of reviewers recommend Sebastiens

3.9

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sebastiens:

Sebastiens is a family run business with a strong focus on artisanal craftmanship and finest natural materials. Sebastiens offers a collection of handcrafted premium leather watch straps and accessories.

Visit Website

Phone:

7847406184

Email:

info@sebastiens.com

Location:

85 Great Portland Street, First Floor,
London
England
W1W 7LT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My name is Henry, I have 2 different interactions with Sebastiens. The company is pretty disorganized and the process is beyond extensive. That being said, I did receive my first strap after waiting for months on end. The 2nd order however, has not come in 6+ months. 1st bespoke order: 1 strap This took 3 months or so to arrive. I was told it would be a 10-day period. Absolutely wasn’t. They changed their email multiple different times during this period, and I couldn’t even get in contact. Eventually I got in contact with Vincent through a different email address and received my watch. This was in the fall of 2024. The strap was wonderful and made my ole Matthiessen look truly unique. I wear it everyday. 2nd Bespoke Order: 2 straps (1 for my Mom) Given the end result of the product was unique, of high quality, and I enjoyed my relationship with Vincent (even if he ghosted me for months on end), I went back to get a custom strap for my Longlines and my Mothers watch for Christmas of 2024. I started the order in November, and it has not come, till date. My mom didn’t get her Christmas gift, and my watch is still strapless. I have not been able to get in contact with any of the 3 email addresses I have used to contact them in the past, they actually don’t work, and the WhatsApp is shut down. It’s been over 6 months, no word, and no promise of getting in contact. Overall Review: Vincent is trying to hold that company together. He’s professional and a good guy. He’s also very helpful in the bespoke process, incredibly knowledgeable, and fun to work with. It seems that the overall company can’t offer the service he does, though. They don’t support his promises, timelines, and don’t work on the timetables he offers. I don’t think he’s fully responsible, but the disparity between working with Vincent and when you actually recieve the straps is beyond drastic. The process is extensive, takes way too long, and borders on being a scam given how they execute the delivery process. The lack of receiving communication or being able to get in contact with them at all, basically brings their custom service down to 0/5 stars. The only reason I rated it a 2, is the end product is nice and Vincent had redeemable qualities. I’m doubtful he even works there anymore, though. My Recommendation: I’d say, you’re probably better off purchasing bespoke straps elsewhere; with a company that will appreciate the 1 on 1 connection you establish throughout the process, respond, and actually live up to their timetables. Maybe one day they’ll get their act together, but it doesn’t look to be getting any better in the meantime.”

Helpful Report

Posted 9 months ago

“Very poor quality. Don't think these are 'artisan' made. The strap I bought from Timpsons feels higher quality. Two deployment clasps have broken. Seen the exact same ones on Ali Express for £4. Makes me think the strap is from the same supplier. Very poor customer service and response times. Emailed them on Monday this week and still no reply. More accurate reviews on reddit than here. This is a scam.”

Helpful Report

Posted 1 year ago

Sebastiens is rated 3.9 based on 199 reviews