Sebastiens Reviews

Name: Sebastiens
Address: 85 Great Portland Street, First Floor, London, England
Rating: 3.85

3.9 Rating 199 Reviews

71 %

of reviewers recommend Sebastiens

3.9

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sebastiens:

Sebastiens is a family run business with a strong focus on artisanal craftmanship and finest natural materials. Sebastiens offers a collection of handcrafted premium leather watch straps and accessories.

Visit Website

Phone:

7847406184

Email:

info@sebastiens.com

Location:

85 Great Portland Street, First Floor,
London
England
W1W 7LT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having seen old reviews I was vary of proceeding. However, I am very glad that I did! Vincent was extremely helpful to assist in indentifying the correct size for my more unique watch (limited production time) by now 30 years of age. The strap is lovely although I had hoped the "thick" option to be slight more "thick" . Yet, overall the quality is very good and looks great with my watch. Thank you and until my next order.”

Helpful Report

Posted 10 months ago

“Sebastiens has been lacking in customer service for a while although I had a recent interaction with a gentleman named Vincent. From past experiences I didn’t have any hope for a good service from them, although Vincent helped me with the measurements of my existing strap, by taking a look at the photos i sent in. Replies were very quick and very efficient. Really helpful.”

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Posted 1 year ago

“My first experience buying with Sebastiens online and I managed to bag one of their Alligator round scale straps in the black friday sale. Vincent made the purchasing process very smooth and more importantly made me laugh, via email. Many thanks to Vincent and the Sebastiens team.”

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Posted 1 year ago

“Went the extra mile to solve a small defect on one of my straps. Defect was corrected and replaced with a new strap.”

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Posted 1 year ago

“Smooth ordering, good packaging and above all a very well made strap - delivery took a while, which I understand when being made to order.”

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Posted 1 year ago

“I’ve built up a great relationship over the past year with Vincent at Sebastiens, and have had various straps made through him. It’s always a pleasure having a conversation with him, and he’s an overall great guy. Wonderful as always. - J”

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Posted 1 year ago

“Superb. Had difficulties with getting in touch with them at first, however they were very apologetic and resolved the issue.”

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Posted 1 year ago

“Good experience with a fairly quick turnaround. Very nice branding, and strap came in its own box.”

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Posted 1 year ago

“Nice staff. Responded to my inquiry quickly.”

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Posted 1 year ago

“I had Sebastiens make a bespoke strap for my IWC Pilot and Omega Seamaster. I spoke with Vincent by email over the course of a few days and we decided on two final strap materials and lengths. The whole bespoke process took around 2 weeks from order which i was pleased about considering the straps were being custom made, with some unusual requirements. Overall i would recommend and will use them again. Many thanks Neil.”

Helpful Report

Posted 1 year ago

“Used the website to order an glazed orange alligator strap... Easy order and payment process. Strap arrived just after 7 working days later, well wrapped and came in its own storage box. Highly recommend. Thanks again.”

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Posted 1 year ago

“My second strap now from Sebastiens within the last month and i must say the quality is very good. Its always a pleasure to work with them team.”

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Posted 1 year ago

“Delivery took 2 weeks to Ireland. Strap arrived in good condition.”

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Posted 1 year ago

“I’ve got a tiny wrist and have found many straps on the market to be quite uncomfortable and not the right fit. Most tailors do not offer the sizing in need. This strap was perfect.”

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Posted 1 year ago

“Very gorgeous in person. Broke in fairly quickly after a few wears. Polished steel buckle is very nice.”

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Posted 1 year ago

“Just got this new strap and I'm very impressed by the quality and the accuracy of the fit. Comfortable to wear and looks great”

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Posted 1 year ago

“Ordered a deployant clasp from them for my existing Omega strap and it arrived fairly quickly. The clasp itself has a good weight to it.”

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Posted 2 years ago

“The production time at Sebastiens takes a while, however i was very happy with the strap once it arrived - it seemed of good quality. Hopefully they can improve the timeframes going forward.”

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Posted 2 years ago

“Good material and comfortable fit”

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Posted 2 years ago

“Very happy”

Helpful Report

Posted 2 years ago

Sebastiens is rated 3.9 based on 199 reviews