Sebastiens Reviews

Name: Sebastiens
Address: 85 Great Portland Street, First Floor, London, England
Rating: 3.85

3.9 Rating 199 Reviews

71 %

of reviewers recommend Sebastiens

3.9

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sebastiens:

Sebastiens is a family run business with a strong focus on artisanal craftmanship and finest natural materials. Sebastiens offers a collection of handcrafted premium leather watch straps and accessories.

Visit Website

Phone:

7847406184

Email:

info@sebastiens.com

Location:

85 Great Portland Street, First Floor,
London
England
W1W 7LT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had some bespoke work done by Sebastiens after discussing over email with Sydney and they have produced some very very good straps. I chose to go for their matte Alligator and glad i did. The production time was slightly on the long side, however i understood this, bearing in mind they where bespoke. Would definitely use them again.”

Helpful Report

Posted 2 years ago

“Very good straps, as always”

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Posted 2 years ago

“Third time Sebastiens made a bespoke strap for one of my watches and once again, great quality, excellent product and spot on service.”

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Posted 2 years ago

“Quick service, well packed and easy returns policy. Straps were amazing quality but not quite the right color i was looking for.”

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Posted 2 years ago

“I had a problem using a gift card online, and sent them an email. Vincent responded, walked me through some steps and the issue was sorted. Nice business to deal with.”

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Posted 2 years ago

“Nothing to fault! The website is clear and informative and once I placed my order, email notifications were prompt. The Forest Saffiano strap is a rich colour and of great quality. I will definitely be ordering more items in future.”

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Posted 2 years ago

“On two occasions I have contacted Sebastiens regarding some product enquiries. Vincent, who dealt with my requests, was incredibly helpful and went the extra mile to ensure I got the strap that I needed in the correct sizing.”

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Posted 2 years ago

“Excellent service. I missed the return deadline however they found a solution for both us. They were very supportive and attentive to my situation.”

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Posted 2 years ago

“Great service, super helpful, quick to respond. These guys went the extra mile to help me get the look I was looking for. Strap really good quality and service on a different level. Thank you so much!”

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Posted 2 years ago

“Ordered a watch strap that they claim was dispatched on 9th November. Today is the 23rd and no sign of the strap. No response to e mails and of course they do not display a telephone number on their web site Be warned before ordering from this company”

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Posted 2 years ago

“Superb company to do business with. Very prompt and efficient when buying. Professional but relaxed making a great experience all round.”

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Posted 2 years ago

“Very good experience! I sent my enquiry to them on the Sunday for a bespoke strap order and i got a response from them the following morning. Strap was received and it was beyond what i expected.”

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Posted 2 years ago

“Amazing service and a great watch strap at a fair price! Seb was a pleasure to deal with and went above and beyond to ensure the strap I purchased was in my hands before my wedding.”

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Posted 2 years ago

“Good experience, no issues. Strap arrived on time.”

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Posted 2 years ago

“Brilliant as always shopping with Sebastiens. Brilliant company brilliant products”

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Posted 2 years ago

“Well made straps at a fair price.”

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Posted 2 years ago

“I purchased a few Japanese Shell Cordovan straps from Sebastiens over the duration of a few months and they have all been outstanding - Worth every single penny.”

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Posted 2 years ago

“Exceptional company to deal with. Pleasure from start to finish.”

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Posted 2 years ago

“Lovely customer service especially from Emma. I required a few changes to a strap after receiving and they were happy to accept a return and replace the strap with the correct measurements.”

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Posted 2 years ago

“Great service, even better straps. Pleasure to deal with.”

Helpful Report

Posted 2 years ago

Sebastiens is rated 3.9 based on 199 reviews