innergy Group Ltd Reviews

Name: innergy Group Ltd
Address: Deanhurst ParkGelderd Road,GildersomeLeedsLS27 7LG, , Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG, Leeds
Rating: 4.94

4.9 Rating 2,723 Reviews

99 %

of reviewers recommend innergy Group Ltd

4.9

Based on 2,723 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About innergy Group Ltd:

Welcome to innergy Group Ltd– The Gas and Equipment Experts

innergy Group Ltd are the largest and fastest growing distributors of Flogas bottled gas cylinders and gas equipment in the UK. What does this mean for you, the customer? We're able to offer unbeatable prices on a range of products from the Flogas range that are perfect for lighting up your brand new gas barbecue. Our range covers everything from butane gas bottles for your gas heater to propane cylinders for your BBQ and patio heaters. As well as home supply we also have a range of Flogas cylinders for business use including those needed for forklift trucks.

We have a wide range of gas equipment in our showrooms and on our website ranging from Gas Barbecues, Charcoal Barbecues, Patio Heaters, Portable Gas Heaters, Solid Fuel and Welding Equipment.

Whatever you need, we've got you covered.

innergy Group's Customer Delight Guarantee To You
Providing a timely, responsive service with integrity and a passion for excellence while striving to exceed our customers’ expectations.

Visit Website

Phone:

0113 3079050

Email:

enquiries@innergylpg.co.uk

Location:

Deanhurst ParkGelderd Road,GildersomeLeedsLS27 7LG, , Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG
Leeds
LS27 7LG

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innergy Group Ltd 5 star review on 13th September 2025

19kg Commercial Propane Customer

11kg Propane Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gary was well organised and very helpful.”

Helpful Report

(Goole) - Posted 5 years ago

“Excellent service by Gary in store, Friendly and professional.”

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(Goole) - Posted 5 years ago

“Excellent service by Gary in store, Friendly and professional.”

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(Goole) - Posted 5 years ago

“Terrible Company I have been totally hassled and threatened over an alleged delivery of nearly a Year ago with absolutely no proof there is no reason for this behaviour. No signatures or proof of delivery disgusting.”

Helpful Report

Posted 5 years ago

Dear Ms B, We are sorry that you feel that we have not reached our usual excellent standards. We feel that it is important to clarify our understanding of how we have reached the current position. On the 5th November 2019 we delivered a 47kg cylinder that you had ordered. You had pre-paid for this cylinder on credit card. On the 2nd December 2019 we delivered a second 47kg cylinder that you had ordered and collected the empty original cylinder. When you placed your second order you requested a credit account to give you time to pay. We agreed to this as we always aim to support our customers. On the 16th January we collected this cylinder, at your request, as you stated that you no longer required it. We explained that we would be unable to issue a credit for this cylinder as during the six weeks that it had been in your possession a significant amount of the gas had been consumed. Initially you claimed that you had paid for this second cylinder via your credit card. We couldn’t find a record of this payment so we kindly asked if you could provide us with a bank statement to confirm. You claimed that you couldn’t do this. You then refused to pay for this cylinder as you claimed that we had not delivered it and that we couldn’t provide a proof of delivery. We provided you with proof of delivery by email, six times. You claimed that you couldn’t open the attachment so we provided you with proof by recorded post. Twice. You have also requested a credit for the virtually empty cylinder that we collected. The one that you claimed that we didn’t deliver. If you would like any further information from us – proof of delivery, copies of polite letters and telephone recordings of your conversations - we are happy to provide these, again.

Posted 5 years ago

“Rocco and your team are very punctual and reliable Rocco is always helpful in any way”

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(Goole) - Posted 5 years ago

“Excellent service Very efficiant, friendly The regular delivery driver is a credit to the company”

Helpful Report

(Goole) - Posted 5 years ago

Thank you for your very kind review and rating us 5/5! All the very best, The innergy team

Posted 5 years ago

“Excellent service in store, very obliging. Served me although was on his way home. Returned to provide a brilliant service highly recommended”

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(Goole) - Posted 5 years ago

“Excellent service in store, very obliging. Served me although was on his way home. Returned to provide a brilliant service highly recommended”

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(Goole) - Posted 5 years ago

Thank you Margaret, we aim to provide customer delight to all of our customers and we are pleased to have done this. All the best, the innergy team

Posted 5 years ago

“Excellent service, very efficent , friendly, Rocco is a credit to the company”

Helpful Report

(Goole) - Posted 5 years ago

“Excellent service, very efficent , friendly, Rocco is a credit to the company”

Helpful Report

(Goole) - Posted 5 years ago

“Amazing, friendly, helpful service would highly recommend”

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(Goole) - Posted 5 years ago

“Amazing, friendly, helpful service would highly recommend”

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(Goole) - Posted 5 years ago

Thanks for the kind review and 5 star rating Noel. All the best, the innergy team

Posted 5 years ago

“Rocco always very friendly and always goes out stock out and making my displays look good”

Helpful Report

(Goole) - Posted 5 years ago

Hi Elaine, thank you for leaving us such a wonderful review. We aim to provide customer delight and we are pleased to have achieved this for you. All the best, The innergy team

Posted 5 years ago

“Very mindful active and good knowledge on the products”

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(Goole) - Posted 5 years ago

Hi Kevin, many thanks for leaving us a fantastic review. All the best for Xmas & The New Year! The innergy team

Posted 5 years ago

“Brilliant service mark and Gareth were great help”

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(York) - Posted 5 years ago

We appreciate your wonderful review, thank your Carmel - it was a pleasure dealing with your request. Stay safe, The innergy team

Posted 5 years ago

“Great, efficient and friendly service. Thank you.”

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(York) - Posted 5 years ago

Thanks for the cracking review and 5 star rating Caroline! All the best, The innergy team

Posted 5 years ago

“The good looking gentleman was very wekcoming. Clair was more pleasant to look at tho. Thanks x”

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(York) - Posted 5 years ago

Hi Danny, Thank you for leaving us a review and a super 5 star rating! Your review certainly had our office staff chuckling away! Stay safe and well. All the best The innergy Team

Posted 5 years ago

“Hannah was very helpful and kept me informed as to what progress my order was making , she also sent me a photo of the BBQ cover I ordered, just to make sure it was what I wanted Excellent service from start to finish. Many Thanks Arthur Baxter”

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Posted 5 years ago

Hi Arthur, thank you so much for taking the time to post a review for us. Stay safe, best regards, The innergy team

Posted 5 years ago

“Great, friendly service. Rocco is a great help with loading and unloading and an all rounnd great guy”

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(Goole) - Posted 5 years ago

Hi Mark, Many thanks for your review. We hope you are keeping well. All the best, the innergy team

Posted 5 years ago

“Good service”

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(Goole) - Posted 5 years ago

Hi Syd, Thank you for leaving us a review, we value all of our customers feedback. We hope you are keeping well. All the best, The innergy team

Posted 5 years ago

innergy Group Ltd is rated 4.9 based on 2,723 reviews