Heylo Reviews

Name: Heylo
Address: Heylo Ltd., 81 Tinshill Lane, Cookridge, Heylo Ltd., 81 Tinshill Lane, Cookridge, North Yorkshire
Rating: 4.61

4.6 Rating 1,399 Reviews

91 %

of reviewers recommend Heylo

4.6

Based on 1,399 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5

About Heylo:

Making keto and low carb fun, tasty and simple. Discover our online shop full of trusted keto and low carb brands and free keto lifestyle tips.

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Heylo 5 star review on 19th October 2024

Tamia Cousillas Barrella

Claire O'Meara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried the seeded and white loaf, unfortunately the white loaf went straight in the bin! Tasted like eating a plastic bag, the seeded loaf was ok toasted, less plastic tasting probably due to the seeds. Unfortunately for the price and taste of the bread you need to do a lot better.”

Helpful Report

Posted 11 months ago

Hi, We're sorry to hear that Heylo bread wasn't for you and you didn't enjoy it as much as many of our other customers. Thanks for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Kind regards, The Heylo Team

Posted 11 months ago

“Honestly I think it's overrated and it's dry too.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your feedback - we appreciate all comments that help us improve. We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers, but thanks for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Kind regards, The Heylo Team

Posted 1 year ago

“I received faulty bread as the expiry date was after 5 days but to my surprise before I even opened the bread I was shocked that is had rot all over it”

Helpful Report

Posted 1 year ago

Hi, We’re really sorry to hear there was a problem with your bread. Although we put a lot of resources and expertise into Heylo products – including lab testing – low carb items can be occasionally susceptible to shortened shelf life, especially depending on transit conditions. However, we guarantee 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition. Please get in touch at heretohelp@weareheylo.com to let us know which you would prefer. Kind regards, The Heylo Team

Posted 1 year ago

“I'm sorry to have to write this but i feel people do deserve an honest review. I was really excited to order from you and really thought I found low carb bread replacement but unfortunately the white bread and white rolls had zero taste. It didn't even have a salt taste so I could atleast feel like I am tasting something. The texture was slightly off too, I really felt like I was eating paper. The seeded brown bread however tasted better and I think it was due to the seeds which added flavour. I had the intention of becoming a regular subscriber when I came across your website but unfortunately other than seeded brown bread, I don't think I would order any of the other products again. :(”

Helpful Report

Posted 1 year ago

Hi, Thanks for your feedback - we appreciate all comments that help us improve. We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers, but thank you for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Kind regards, The Heylo Team

Posted 1 year ago

“Awful, messed up my order, I ordered the bundle to try before subscription and all I received was one loaf of cinnamon bread, emailed and they sorted it out but when the rest of my order came it had been shoved into a box that was too small and was badly squashed so I couldn't do anything to make use of the bread and rolls, contacted them on social media- no response, emailed- eventually I got some kind of response saying they couldn't find my order tracking, I wasn't saying it had not been delivered! Asked them to re read my email and no response, it's been well over a week, it's a shame as the cinnamon loaf was nice but the customer service, delivery and (lack of) response were terrible. Have tried another company that does similar, so far so good.”

Helpful Report

Posted 1 year ago

Hi Lucy, We're really sorry that you've had this experience. It's not our usual standard. We aim to respond to every message within 24 hours. And we will always replace bread that doesn't arrive in top condition. Please let us know which of your items need a further replacement due to the packing error at heretohelp@weareheylo.com As soon as you let us know, we will raise the order for replacements (Monday - Friday). This will be sent on 24hr tracked. Kind regards, The Heylo Team

Posted 1 year ago

“I cannot say anything wrong about products. I was ordering only one type of bread, it was really well made and tasty. It's nothing about bread... This is the worst company I ever dealt with. Despite their declarations they don't care about customers and completely don't keep their promises. I'm again short almost £20, because Heylo dared take money from my bank account. I spoke to them couple of times and they promise me to find what is wrong. There is no existing subscription on my Heylo account, but money are taking every week. I'm so tired and disgusted of this company practice. Take my honest advice, never deal with them.”

Helpful Report

Posted 1 year ago

Hi Pawel, Please be assured that we are working with Shopify to identify any payment transaction error as this is not currently immediately visible. We're really sorry for any inconvenience and will continue to keep in communication with you until there is a resolution. Kind regards, The Heylo Team

Posted 1 year ago

“Arrived covered in mould, has a week on the best before date which is clearly wrong. Really disappointed! Will go back to buying the hi-lo sainsburys version instead as at least it’s fresh and I’d actually get to eat it!!”

Helpful Report

Posted 1 year ago

Hi, We're so sorry to hear that your bread didn't arrive in top condition. Please message us at heretohelp@heylo.com with your order number and details of the items that need a refund or replacement. Kind regards, The Heylo Team

Posted 1 year ago

“Thought i was chewing rubber”

Helpful Report

Posted 1 year ago

Very sorry to hear you felt that and it's quite unusual feedback as we get 1000's of great reviews from customers who love the bread! We'd be more than happy to send you a different type incase you prefer that :>) please just contact us at heretohelp@weareheylo.com

Posted 1 year ago

“Didn't get it”

Helpful Report

Posted 1 year ago

Hi - very sorry to hear that as it is very unusual - can I ask, did you contact us at heretohelp@weareheylo.com to let us know? We always ensure every customer issue is fixed and orders delivered :>) we look forward to hearing from you - Heylo x

Posted 1 year ago

Hi, We're sorry Royal Mail let us both down in this way and hope you were satisfied with the replacement items we sent. Kind regards, The Heylo Team

Posted 1 year ago

“I read all the good reviews about this bread, but l just didn't like it.”

Helpful Report

Posted 1 year ago

“Took too long to be delivered. Way too expensive for what it is. Tiny slices that can’t easily be buttered after toasting because bread is floppy!”

Helpful Report

Posted 1 year ago

Thanks for your feedback - we do appreciate all comments that help us improve. Heylo slices do tend to be smaller than conventional high carb bread as they contain higher protein and fats. We're sorry to hear that you didn't enjoy your Heylo order as many of our other customers do. Thanks for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Thanks, Heylo Team

Posted 1 year ago

“I must say I have never eaten anything as disgusting in all my life which was a disappointment as I really miss eating bread , I’m glad lots of people are enjoying your products and its fantastic that you have successfully produced such a lo carb alternative but not my taste”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We're sorry to hear that you didn't enjoy your Heylo order as many of our other customers do. Thanks for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Thanks, Heylo Team

Posted 1 year ago

“Sorry to say, I had to throw bread and roll ,very chewy and has no expiry date on both. My self tried the roll but did not like . Took 3to 4 days for delivery.”

Helpful Report

Posted 1 year ago

“Awful, really dry like a stale loaf even when toasted. Have tried another make before this that is lovely & soft. This went in the bin, had frozen one tried that & it was the same. Back to my other supplier.”

Helpful Report

Posted 1 year ago

“Not even arrived yet a week and 2,days still not arrived”

Helpful Report

Posted 1 year ago

Hi, We're so sorry that Royal Mail have let you down like this as we despatched within 24 hours of your order. We'll organise replacement items to be sent out to you. Kind regards, The Heylo Team

Posted 1 year ago

“I am very disappointed that you keep advertising this bread as "keto bread" when it has so many red list ingredients. I bought it stupidly without checking ingredients first as you don't advertise them on your main ads. So I assumed since it was keto there would be no wheat, potato or oats. I'm very disappointed to see all of those especially as I do keto for health reasons. Please stop advertising your bread as "keto" and advertise it as low carb because that's what it is. Real keto bread is made from sunflower seed flour, almond flour, coconut flour etc and does NOT contain red list ingredients!”

Helpful Report

Posted 1 year ago

“Sorry I didnt like my order. I will try something other than bread next time. Thought it was too heavy texture. So sorry to leave this review.”

Helpful Report

Posted 1 year ago

“Oh my really didn’t like it at all very strange taste very small portions we actually gave it to the local ducks . Expensive mistake”

Helpful Report

Posted 1 year ago

“Ordered a week ago and still not received. It’ll all be out of date at this rate. They contacted and refunded delivery plus bagel charge. Good. However I’ve just opened the pack of lighter white rolls and they are mouldy! Still in date by 6 days according to the date on them. Not impressed”

Helpful Report

Posted 1 year ago

“Disgusting product, all mouldy. Made my daughter sick, never again!!!”

Helpful Report

Posted 2 years ago

Hi, We're really sorry to hear your order wasn't in top condition. Our new recipe has extended freshness and shelf life, and we guarantee five days until best before date. Please message us at heretohelp@weareheylo.com for replacement items. Kind regards, The Heylo Team

Posted 2 years ago

Heylo is rated 4.6 based on 1,399 reviews