Heylo Reviews

Name: Heylo
Address: Heylo Ltd., 81 Tinshill Lane, Cookridge, Heylo Ltd., 81 Tinshill Lane, Cookridge, North Yorkshire
Rating: 4.61

4.6 Rating 1,399 Reviews

91 %

of reviewers recommend Heylo

4.6

Based on 1,399 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5

About Heylo:

Making keto and low carb fun, tasty and simple. Discover our online shop full of trusted keto and low carb brands and free keto lifestyle tips.

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Heylo 5 star review on 19th October 2024

Tamia Cousillas Barrella

Claire O'Meara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The taste was very off putting. Almost had a burnt aftertaste.”

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Posted 2 years ago

So sorry to hear you haven't enjoyed the product, unlike the thousands of customers who regularly buy and love Heylo. We thank you for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Kind regards, The Heylo Team

Posted 2 years ago

“Whilst the products are great, service times are poor. I have ordered twice and on both occasions the products have arrived later than I would have expected. Also a product I ordered was deleted and the first I knew was when I got a credit notification - if a product isn’t available then don’t let people buy it on the website (surely the website should be updated in line with stock levels?). Whilst I can understand that this is a small growing company, using this as an excuse is really not good enough. If you can’t afford to improve service levels or ensure good stock control, then perhaps your business model is wrong?”

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Posted 2 years ago

Hi, We're very sorry that you have experienced this frustration. We were expecting the stock in time to fulfil orders. We hope the full refund you have received will help reassure you that we care deeply about customer’s experiences with us and it is not the level of our usual service. Kind regards, The Heylo Team

Posted 2 years ago

“I received the two heylo white bread I ordered but bitterly disappointed to say they arrived mouldy so had thrown them away. Waste of £15. Needless to say this is my first and last order.”

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Posted 2 years ago

Hi Maria - very sorry to hear this and we can send you out a free replacement no problem? Your order was delayed in transit for 5 days and as it is a fresh product this will happen - always happy to offer a refund or replacement even though we cannot control delivery issues :>)

Posted 2 years ago

Hi Maria, We are so sorry to read that you have experienced these issues regarding mould/shelf life. The hotter summer months and difficulties with delivery services have proven a huge obstacle for us these last few weeks. We have been working tirelessly behind the scenes to come up with a solution to our shelf life issues and we have now rolled out a recipe improvement across ALL our bread products that will guarantee up to at least 5 days shelf life from you receiving the product (this will even stand true if there are a delays of a few days with postage for any reason). Heylo customers are so often over the moon with our product that it breaks our hearts a little to see that we have fallen below this standard for you. Our promise is to do everything we can to rectify problems when they happen - and your case is no exception. You will of course be refunded or have a replacement for your original order. We are going to get in touch privately shortly to speak with you about sending you some free samples of our new and improved products for you to try. Please accept our apologies and we’ll be in touch regarding the free samples in the next 48 hours. Heidi, Heylo Founder.

Posted 2 years ago

“we were given a loaf of Heylo Bread to try and subsequently placed an order. Frankly, had we known the company used DHL we would not have bothered. The only way we can let companies know that DHL are so bad is to stop placing orders.”

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Posted 2 years ago

“Products are great and everything is fine until something goes wrong with delivery! Customer Services team are very lacking in helping customers get their order and after over 2 weeks of waiting and having to keep getting in touch it has still not arrived!!!! Very poor service!”

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Posted 3 years ago

Hi Nick, Thank you for taking the time to leave us a review. I'm ever so sorry to hear of the troubles you have experienced with your recent Heylo order - we take this feedback very seriously and will do whatever we can to try and resolve the issue for you. I have asked for your query to be dealt with as a priority so I really hope we can get this sorted ASAP for you. My apologies once again. Sian

Posted 3 years ago

“I love the product, don't get me wrong, but the way the company hook you in with discounts, then hike up the free delivery charges really takes advantage of those people who rely on a low carb diet. I will not be using you again.”

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Posted 3 years ago

Hi Josie, Thank you for taking the time to leave us a review, we really appreciate your feedback. I'm ever so sorry to hear that you are disappointed with our service and the increase in free delivery charges. Our goal as a company really is to try to make low-carb living easily accessible for all and we do absolutely everything possible to keep our prices low for our customers but unfortunately, from time to time we do need to adjust our prices according to inflation rates and increased rates from our suppliers. We are very sad to see you go but we understand and hope to welcome you back one day in the future. My apologies once again, Sian

Posted 3 years ago

“Ordered a month ago, paid for a 4 day delivery. Haven’t received my order yet as it hasn’t been delivered. I have since received an usual amount of phone calls and junk emails since asking for me to confirm my address or they can’t deliver. Not one of the delivery company names is the same. Maybe a coincidence but something doesn’t sit right. I have contacted Heylo they say they’ll message back but haven’t so far. Oh well enjoyed the money I wasted on your company and I’d advise everyone to steer well clear.”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review, we really value your feedback. I'm ever so sorry to hear that your recent experience with Heylo wasn't a positive one, we take these matters very seriously and hope to be able to rectify the issue. Could I please ask you to email our Customer Service team at heretohelp@weareheylo.com with your name, order number and an explanation of your experience? I will personally ensure that your query is dealt with as a priority. Thank you and my sincerest apologies again, Sian

Posted 3 years ago

“I ordered 4 loaves of bread. Delivery took 3 days during which time the bread was not refrigerated as per the instructions and was instead just tossed in a card box. It was delivered on 6the but by the 7/8th the bread had gone mouldy despite having a best before date of 13th and could not be used. I received several emails asking me to write this review. In response I replied with the photos saying I was unhappy the bread had not been stored correctly and had gone mouldy within 2 days of delivery, well before the expiry date. In total they asked me to review 4 times so far, twice on 9 July, once on 10 July and again today on the 11th. I actually replied to one of the requests on the 9th and it was ignored. Instead of any sort of response I received 2 more emails asking me to review them. So here is my review. Poor product and poor customer service who evidently are more interested in hounding you for reviews than actually assisting you when there’s a problem. If I don’t get a resolution I will be contacting my bank to file a complaint about the transaction at nearly £4 a loaf I didn’t expect stale products. I see several other people here have had the same issue.”

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Posted 3 years ago

Hi there, Firstly, I am so sorry to hear that your experience with Heylo wasn't at all what you were expecting. We take this feedback very seriously and it will be passed on to the whole Heylo team. With regards to the review emails that you would have received, I am ever so sorry that you felt as though you were being hounded. These emails are sent automatically based on products that our customers have purchased and are sent from a no-replies email address, which is why you perhaps wouldn't have received a response when replying directly from there. We always ask that any customer service issues are sent to heretohelp@weareheylo.com and our dedicated team will always do what they can to help, as quickly as possible. Could I kindly as you to reach out to us at heretohelp@weareheylo.com with your name, order number, and the details of your experience and I will personally ensure that your query is dealt with. We really hope that we can restore a little of your faith in us. My sincerest apologies once again, Sian

Posted 3 years ago

“I emailed and it took 4 days for you to respond”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review. I'm ever so sorry to hear of the troubles you experienced when trying to contact us. As a growing business, we are aware that our response times have been a little slower than usual and we sincerely apologise for that. We are working really hard to improve this service and appreciate you bearing with us. Our dedicated customer service team operate Monday - Friday 8am - 5pm with a typical response time of 24hrs although sometimes it can take up to 48hrs. If you would like to discuss this issue in any more detail, please contact heretohelp@weareheylo.com - we would be glad to hear your feedback. My sincerest apologies once again, Sian

Posted 3 years ago

“Delivery took 3 days when states 1-2. No response to queues just standard thanks for your email. E book at £24.99 not sent. Emailed. Still no response.awful”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review. I'm ever so sorry to hear of the troubles you experienced with your recent order. Our team here at Heylo takes these issues very seriously and we will always do whatever we can to try and rectify a negative experience. As a growing business, we are aware that our response times have been a little slower than usual and we sincerely apologise for that. We are working really hard to improve this service and appreciate you bearing with us. If you would like to discuss the above in more detail or if you are still having issues downloading your eBook, we would really appreciate it if you could send us an email at heretohelp@weareheylo.com. My sincerest apologies once again, Sian

Posted 3 years ago

“I ordered my goods on the 23rd may amd today received them!! One of my items was not in stock !! Was constantly having to chase what was happening and when they were finally despatched and I kept tracking my order it failed to deliver over three times so the bread had to be reorder as had been in transit over 4 days !! Can’t comment on the taste yet but based on the above and comments from other customers that they still received there order and the out of stock item was sent a few days later I will look at alternative suppliers !!”

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Posted 3 years ago

“Unfortunately we were sent a different box of bars with different ingredients to those advertised on the website. When I emailed to raise this, they apologised for not updating their website with updated ingredients and products but did not offer to do anything to compensate us for our wasted money. So probably wouldn’t recommend to be honest.”

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Posted 3 years ago

Hi there, feel free to return the unopened unused product to us at: 1 PARADISE PARADISE INDUSTRIAL ESTATE HEMEL HEMPSTEAD HERTFORDSHIRE HP2 4TF and we can refund your shipping. You also did only pay for delivery as you had a discount code that made this product free. Please understand that we are a small start-up business and rely on our suppliers to update us on any Nutritionals. We aim to be as accurate as possible but on the odd occasion it is unavoidable and all we can do is apologise for this. We are so sorry that you received the additional flavour. Everything on our web site is now updated and it will be something that we will continuously look out for. If you need any more help with this issue please email us at hello@weareheylo.com Thank you, Charlotte.

Posted 3 years ago

“I'm sorry but every loaf was green mouldy I'd only had them delivered two days had to throw them away very disappointed the loaf I managed to eat was really nice and toasted lovely”

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Posted 3 years ago

“All three things I bought were horrific. The hot chocolate, chocolate mousse abd ginger biscuits. I had to throw all three away. Tasted totally artificial”

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Posted 3 years ago

“Expensive delivery charge, and then goods take forever to arrive. The size of sliced bread loaf got much smaller in the last order I made it put me off ordering anymore.”

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Posted 4 years ago

“I tried the rice and noodles and on both occasions had a very upset stomach afterwards. Did not agree with me”

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Posted 4 years ago

Heylo is rated 4.6 based on 1,399 reviews