Hi there,
Thank you for taking the time to leave us a review. I'm ever so sorry to hear of the troubles you experienced when trying to contact us.
As a growing business, we are aware that our response times have been a little slower than usual and we sincerely apologise for that. We are working really hard to improve this service and appreciate you bearing with us. Our dedicated customer service team operate Monday - Friday 8am - 5pm with a typical response time of 24hrs although sometimes it can take up to 48hrs.
If you would like to discuss this issue in any more detail, please contact heretohelp@weareheylo.com - we would be glad to hear your feedback.
My sincerest apologies once again,
Sian
“Delivery took 3 days when states 1-2. No response to queues just standard thanks for your email. E book at £24.99 not sent. Emailed. Still no response.awful”
Hi there,
Thank you for taking the time to leave us a review. I'm ever so sorry to hear of the troubles you experienced with your recent order.
Our team here at Heylo takes these issues very seriously and we will always do whatever we can to try and rectify a negative experience.
As a growing business, we are aware that our response times have been a little slower than usual and we sincerely apologise for that. We are working really hard to improve this service and appreciate you bearing with us.
If you would like to discuss the above in more detail or if you are still having issues downloading your eBook, we would really appreciate it if you could send us an email at heretohelp@weareheylo.com.
My sincerest apologies once again,
Sian
“I ordered my goods on the 23rd may amd today received them!! One of my items was not in stock !!
Was constantly having to chase what was happening and when they were finally despatched and I kept tracking my order it failed to deliver over three times so the bread had to be reorder as had been in transit over 4 days !!
Can’t comment on the taste yet but based on the above and comments from other customers that they still received there order and the out of stock item was sent a few days later I will look at alternative suppliers !!”
“The delivery came just over 24 hours after I made the order. They didn't have one of the items I had ordered and instead of waiting for them to receive the missing item and send me all at once, they send everything they had straight away and the item they didn't have a couple of days later. This was incredibly kind of them!
The bread is absolutely amazing! I'm never switching back to 'normal' bread anymore!
One of the best customer services I've seen!”
“This is by far the best low carb bread I have tried. I buy a few loaves at a time and then freeze in portions to save on delivery & also to make sure that I’ve always got a good supply, I eat this every day!
It really keeps me on track with sticking to keto & not being tempted with high carb foods. It’s really versatile, I make sandwiches, cheese on toast, garlic bread with cheese, pizza toast, French toast, bacon sandwiches…
Its a nice bonus that customer services are really personable too.
Keep doing a great job Heylo!”
“Amazing products. So far I’ve tried their bread and their blueberry jam and I’m very impressed and happy. I will definitely be ordering more and Heylo are now top of my favourites list!”
“I had a query about my order which was dealt with promptly and efficiently with a positive outcome. The quality of the bread received is excellent indeed.”
“Love this bread! Remember to put straight in fridge/freezer ..brill toasted..I love the seeded bread best all the breads great and rolls fantastic for low carb and keto 😀”
“Good customer service. The bread is far superior to the stuff I could make. There was a small issue with my delivery last week but it was quickly rectified.”
“The items are nicely pack and delivered on time, there's was an issue with the seeded bread but was replaced immediately. Thank you Gabby for your good service. I love the olina crackers, the bread are nice. I make them as my sandwich when I go to work. It really filling you up thinking am working 12.5 hours shift.”
