I ordered 4 loaves of bread. Delivery took 3 days during which time the bread was not refrigerated as per the instructions and was instead just tossed in a card box. It was delivered on 6the but by the 7/8th the bread had gone mouldy despite having a best before date of 13th and could not be used. I received several emails asking me to write this review. In response I replied with the photos saying I was unhappy the bread had not been stored correctly and had gone mouldy within 2 days of delivery, well before the expiry date. In total they asked me to review 4 times so far, twice on 9 July, once on 10 July and again today on the 11th. I actually replied to one of the requests on the 9th and it was ignored. Instead of any sort of response I received 2 more emails asking me to review them. So here is my review. Poor product and poor customer service who evidently are more interested in hounding you for reviews than actually assisting you when there’s a problem. If I don’t get a resolution I will be contacting my bank to file a complaint about the transaction at nearly £4 a loaf I didn’t expect stale products. I see several other people here have had the same issue.