Name: Somerset Bridge Limited
Rating: 3.90

“When I first reported my case the woman who took all the details etc was useless, she was going to put a victim of crime case down as my own fault. Upon ringing today I spoke to a gentleman who sorted everything properly and quickly. Hats off to the man”

Helpful Report

Posted 1 year ago

Dear Mr Steabler, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the feedback is passed on to the relevant agents and their managers! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“I spoken to the lady and she so kind and helpful.”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“The lady that helped was very patient and took the time to make sure that I got everything I needed to help me get my claim done. Very happy I spoke to her to help me with my claim.”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Very nice and easy and straightforward. Simple to explain and understand”

Helpful Report

Posted 1 year ago

Dear Ms. Modak, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“I called to speak about minor accident I had and the person who was behind the phone was just amazing, his name was Thomas and he was exactly the person I needed to talk to about all this, he was professional, polite and most importantly he took his time to listen to all I had to say and answer all my questions. Thank you so much Thomas”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“I had to do a claim this morning and I got so much help and support from advisor Tom. Really nice man and very helpful. Thank you”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Initial notification call handled calmly and politely.”

Helpful Report

Posted 1 year ago

Dear Mr Batten, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“In all honesty I’ve not been overly satisfied with the service I’ve been receiving after having to make a no fault claim. However I most recently had dealings with Tom and he went above and beyond for me, I genuinely felt like he cared and wanted to help and I finally feel like I’m getting somewhere with my claim.”

Helpful Report

Posted 1 year ago

Hello, Firstly, we aim to provide excellent customer service at all times, and while I am pleased to hear that you have had a positive experience with one of our handlers, I am sorry that you do not feel we have continually met this expectation. We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself. You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Very confusing made to feel guilty even though I was innocent party customer service lady was polite but not very good experience”

Helpful Report

Posted 1 year ago

Hello, Firstly, we aim to provide excellent customer service at all times, and while I am pleased to hear that you have had a positive experience with one of our handlers, I am sorry that you do not feel we have continually met this expectation. We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself. You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“You asked me to write a review sent the request to my email that includes my name and still called me the wrong name, but not just like a little wrong but massively, how did you get Mrs tonge from Mrs foreman?”

Helpful Report

Posted 1 year ago

Hello, Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance. We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself. You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Very nice polite and understanding”

Helpful Report

Posted 1 year ago

Dear Miss Hooton, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Very helpful and professional throughout.”

Helpful Report

Posted 1 year ago

Hello, Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Poor service, no courtesy car cover although was something included while purchasing the insurance. Car apparently is not repairable but it hasn’t even been seen or assessed by a mechanic”

Helpful Report

Posted 1 year ago

Hello, Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance. We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself. You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Lady I spoke with was super clear and helpful throughout the whole process.”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Very helpful costumer service,all enquiries sorted”

Helpful Report

Posted 1 year ago

Hello, Thank you for providing feedback about your recent interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Helped me to go through the process while I just had an accident. Pro as should be ;)”

Helpful Report

Posted 1 year ago

Dear Mr Kairys, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“I spoke to Tom and he was incredibly friendly and helpful, and even though I suffer from a lot of anxiety he made me feel very reassured and at ease. Thank you Tom!”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Thank you for explaining what my options are and taking the time to help me get the best out come”

Helpful Report

Posted 1 year ago

Dear Mr Cooper, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Very straightforward and easy service. Would recommend to anyone”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Tom was extremely friendly and helpful.”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Somerset Bridge Limited Reviews