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Somerset Bridge Limited Reviews

4.0 Rating 220 Reviews
74 %
of reviewers recommend Somerset Bridge Limited
Company Reviews Metrics
4.0
Based on 220 reviews
Customer Service
Communication Channels
Telephone
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Rhys Robinson
Verified Buyer
“I spoke to one of ur collages can’t remember his name, but he was very polite point me in the right direction and helped me a lot on the things I didn't quite understand I thank him a lot for the help that was needed”
Helpful Report
Posted 11 months ago
Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 11 months ago
Ms Floriana Pippo
Verified Buyer
“Very helpful and quick to reach out. Very clear explanation of the process.”
Helpful Report
Posted 1 year ago
Hello, Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Anonymous
Verified Buyer
“This was the first time that we have submitted an insurance claim for a vehicle. The service provided by both the out of hours first notification contact (Molly) the claims handler at Somerset Bridge (Karen) to be first class. All of my questions and options all answered politely, quickly and precisley.”
Helpful Report
Posted 1 year ago
Hello, Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Mr Robert Mclvenny
Verified Buyer
“Very efficient and handled well”
Helpful Report
Posted 1 year ago
Hello, Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Anonymous
Verified Buyer
“The level of professionalism I've received dealing with this company has improved my overall perception of insurance companies. Perhaps, it's my lucky day but I would hope that this quality of service is standard throughout.”
Helpful Report
Posted 1 year ago
Hello, Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Miss Sherise Osbourne
Verified Buyer
“So far my claim has been dealt with professionally and swiftly. The woman I spoke with really nice and empathic. Couldnt have asked for a better service 🙂”
Helpful Report
Posted 1 year ago
Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Mrs Yvonne Martin
Verified Buyer
“Excellent service”
Helpful Report
Posted 1 year ago
Hello, Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Anonymous
Verified Buyer
“Very good and very helpful”
Helpful Report
Posted 1 year ago
Hello, Thank you for providing feedback about your recent interaction with one of our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that your feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Mrs Helena D'mello
Verified Buyer
“Very helpful and supportive customer service”
Helpful Report
Posted 1 year ago
Hello, Thank you h for providing feedback about your interaction with our agent – we understand how stressful being involved in a claim can be strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that your feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Miss Francesca Mcleod
Verified Buyer
“Caring and understanding”
Helpful Report
Posted 1 year ago
Hello, Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Mr Steven Harrison
Verified Buyer
“Perfect and smooth”
Helpful Report
Posted 1 year ago
Hello, Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Mr Edward Hillyer
Verified Buyer
“The lady that assisted with my claim was extremely helpful, very good service”
Helpful Report
Posted 1 year ago
Hello, Thank you very much for providing feedback about your interaction with our agents - we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Mr Ibrahim Guler
Verified Buyer
“Helpfully person ,thanks”
Helpful Report
Posted 1 year ago
Dear Mr Guler, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Anonymous
Verified Buyer
“Very easy to talk to, explained everything in detail so i understood what was happening and what i needed to expect next. Liam was very polite, informative and explained everything clearly.”
Helpful Report
Posted 1 year ago
Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Anonymous
Verified Buyer
“Very helpful staff”
Helpful Report
Posted 1 year ago
Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Adam Hartshorn
Verified Buyer
“Ellie was very helpful and pleasant for a very stressful situation. Sorted any problems we had great help.”
Helpful Report
Posted 1 year ago
Dear Mr Hartshorn, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Anonymous
Verified Buyer
“I have just contacted Sbl to report an accident and the staff spoken to have been extremely understanding and dealt with matters promptly and gave clear information as to what happens next.”
Helpful Report
Posted 1 year ago
Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Mr Liam Kay
Verified Buyer
“I phoned after the accident on Sunday and the assistance wasnt great little information given by first assisatant. 2nd assistant I spoke to on Sunday told me to ring Monday at 9. The caller on Monday at 9am was very good was very clear with what would be happening going forward.”
Helpful Report
Posted 1 year ago
Dear Mr Kay, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. With regards to your initial interactions with our staff, I would like to sincerely apologise for any inconvenience caused when reporting the incident to us. I have provided this feedback to the relevant department. I will also ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Mr Carl Turner
Verified Buyer
“Had an accident. The lady on the phone was absolutley brilliant. she made me feel calm and that everything was ok, and that we will sort this together. Gave me plenty of information too. I could not be happier with the way she handled it all!”
Helpful Report
Posted 1 year ago
Hello, Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Doctor Elizabeth Bichard
Verified Buyer
“I spoke to Helen this morning to report an incident. She started by asking if I was OK after it all, which was so kind. She answered all my questions with great patience and was so kind throughout the entire call. Fantastic customer service, thanks so much. You made a stressful experience manageable!”
Helpful Report
Posted 1 year ago
Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited
Posted 1 year ago
Somerset Bridge Limited is rated 4.0 based on 220 reviews
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