“The dense couple Neil Monteiro and Carolyn Colaco have been ripping music customers off for years. How they still manage to operate is just mind-boggling!?
No reply to emails, dead (fake?) phone line and a huge amount of spam begging you to buy their non-existent products.
I hope BBC do an undercover investigation on them - or C4 Dispatches. It would be good to see some karma in action.”
“Professional scamming operation - avoid!
Dodgy Horizons Music have been banned by multiple third party platforms including Discogs and PayPal. It’s only a matter of time before the law catches up with these crooks.
If you’re experiencing any issues with Horizons Music then contact your bank immediately along with Action Fraud Police (look up on Google).
Horizons are also posting all these FAKE five star reviews. Shut them down!!!”
“Charlatan. Sells pre orders that he knows will never arrive and when they don't refuses to refund. To be honest can't believe he is still in business, should have been shut down by Trading Standards years ago but they are yet another toothless part of Britain's bureaucracy that always sides with businesses”
“Achtung, Betrüger!! Attention, Swindler!
Horizon music lied from the beginning. I have ordered a mark lanegan bubblegum vinyledition book, paid it via mastercard, they said it is possible to order. Then it took weeks and weeks to get an answer, they always told me it will took a month to have my money back, but I never got my money back, very bad costumer service. They are liars and swindlers who have taken my money in amount of 150€!! Don‘t order anything!!!
Eine auf der Homepage lieferbare Vinylbox von Mark Lanegan um 150€ bestellt, erst auf Nachfrage wurde mir nach Wochen mitgeteilt dass sie gar nicht mehr lieferbar ist. Dann auf vier Wochen vertröstet worden, dass die Rückerstattung soviel zeit in Anspruch nehme. Gedroht mit Konsumentenschutz und Anwalt, leider ohne Erfolg, 150€ sind weg.
Totale Geldfalle! Auf keinen Fall bestellen!!!”
“Awful company, non existent communication, very abrupt 'customer service' promised a refund would be received today, it wasn't and no response to my emails.”
“DO NOT USE. I ordered a record, and was confirmed I’d have it in time for a gig. Chased the shipping as it hadn’t been dispatched after days. The day it was supposed to arrive, they tell me that actually they don’t have it and asked if I’d like credit or a refund. I chose a refund, this was meant to have been processed so I’d have it back after 14 days - THIS NEVER HAPPENED. After chasing again I was told that my refund had been processed and would be received in 5-7 days?! So the original was never processed. Plus they won’t send an official confirmation of the refund. SCAMMERS!”
“After 2 months of trying he just ignores every single email regarding my refund. But has the cheek to send emails out asking to leave a good review as the company is being "targeted"
This fella Neil is a disgrace. Hopefully all of this catches up to him soon.
DO NOT ORDER FROM THIS SITE!!!”
“They have had my money since April and haven't delivered the goods. Excuse after excuse. I asked for a refund at month ago and I'm still waiting. Horrible company with horrible customer service.”
“SCAMMERS! Don’t go anywhere near these thieves. They have been ripping off people for years.
It’s time for the police to shut Neil Monteiro’s Horizons Music down now!”
“Note that the positive / 5 star reviews on here are FAKE! The company are posting these lies both here and on Trustpilot.
Horizons Music is a professional scamming operation. Avoid at all cost!
If you have placed an order with these fraudsters and not received anything then report this to your bank immediately.
This company need to be shut down and criminally investigated.”
“Note that Horizons Music is, quite probably, a professional scamming operations run by Neil Monteiro and a somewhat dopey person called Carolyn.
I placed an order via Discogs which turned out not to be in stock. When I requested a refund they tried to stall me for ages. I had to open a Paypal case to get my money back - which took over a month.
Horizons Music have been BANNED from both Discogs and Paypal thankfully. How they can be allowed to operate is truly shocking (lack of regulations in England, eh?).
If you’re having problems with Horizons then contact Citizens Advice Bureau, notify your bank and also Action Fraud (Police).
https://www.actionfraud.police.uk/
Oh, and Carolyn from Horizons actually called me and made pathetic threats when I left a negative review on Discogs!”
“Same story as so many others. Neil Monteiro takes your money and then doesn't send your order or refund your money.
Quite simply he is a Fraudster. A Criminal.
I have reported him to:
Action Fraud
National Fraud Intelligence Bureau
Trading Standards
Met.Police
MasterCard
Bank
I suggest others do the same. Sooner or later Monteiro's bank will see him for the bad risk that he is and give him notice to close his account.
His Fraudulent behaviour WILL catch up with him.
Monteiro IS a Fraudster. Plain and simple. There really is no defence of his actions.
Oh, and....sign up for email updates from Horizons and this simpleton will send you emails EVERY. SINGLE. HOUR. I kid you not”
“Order doesn’t ship in time, i email, Neil says it’s out of stock (was not on website) I ask for a refund which he says takes 7 days and it took almost 3 months”
“Be Cautious When Shopping at Horizons Music
I placed an order on the Horizons Music website on March 23, 2024, at 11:06 AM. Several months have passed since then, and I have neither received the product nor a refund.
The website promises to process refunds within 30 days, but it is now July, and I still haven't received my money back. I have sent multiple emails to their customer service, but I have received no response at all. This behavior is nothing short of fraudulent.
I strongly advise everyone to avoid purchasing anything from this website. If you don't want to experience the same terrible ordeal I did, stay away from Horizons Music.”
