“Ironically they have asked me to write a review. Ordered, no communication, no product, no refund. How they are allowed to continue trading is a mystery - there are many deserving companies out there so just avoid this one.”
“I ordered My dear melancholy vinyl way back in martch of this year and they keep giving me false promisses every month that the item will be restocked at the end of a month ever since. To the owners of this shop:
Might just not take money from people before you actually have the item in stock, shame...”
“Would give zero but there's no option to.
Steals money off vulnerable & trusting people. Said he would refund, said he would convert the "out of stock" record to store credit then has ghosted ever since. Scummy & sociopathic individual.”
“Throes to purchase a chicane vinyl, but after being told it was not in stock, I asked for a refund… months later false promises of a refund, rude, Niel makes every excuse not to refund, it’s a SCAM spread the word
Police and trading standard have been notified.
Don’t trust, do your homework on this scam site.”
“Worst company I've ever bought something from! I am not a difficult person, and usually turn the other cheek when things don't go my away, but Horizons music and Neil Monteiro the person behind it has made me so angry I wanna spill it out to the whole world. This company should not exist!
Point is, I ordered a record i februari (now it's close to october, have not recieved my record, not got my money back. When I ask for refund, they ghost me, asking for order number (they have asked for it 7 times now) and every time I give them my number, they ghost me again until i threaten them to go medial on them. They stall and stall but never give me my money back. Problem for them is I wont let this go, not until I have done everything in my power to get others to listen to me. Don't ever buy anything from Horizons music EVER. They upload fake positive reviews from time to time, do not fall for them. The negative reviews are there for a reason, don't be naive, or you'll get robbed either by money or fake products.”
“Was a bit wary because of reviews but took a chance and ordered a couple of vinyl. And what a surprise - STILL NO VINYL!
I reckon the positive reviews are all fake. I will never buy from here again!”
“Was a bit wary because of reviews but took a chance and ordered a couple of vinyl I couldn't find anywhere else and they were perfect and fast delivery, so happy I ordered now and now thinking by way some reviews are written may be fake, will buy from here again”
“Horizons Music is a professional scamming operation - and boy do they know how to scam.
Avoid at all cost! If you have been conned by Horizons Music then contact the relevant authorities (Trading Standards etc) and your bank ASAP.
Horizons Music will NOT refund you - so it is vital than you get in touch with your bank and report them for fraud.”
“Scam artist.
Been waiting 64 days for a refund. Lots of false promises and lies. If they have what you want its fine, if they don't then you won't see your money again.”
“Note that any 5 star reviews on here are posted by scammers Horizons Music themselves.
Con artist Neil Monteiro and his dopey colleague Carolyn Colaco-Monterio have been ripping people off for years. Avoid at all cost!
UK authorities must shut these criminals down!
If Horizons have stolen your money then get in touch with Trading Standards or Action Fraud Police (check on Google).”
“Sorry, but I had a poor experience with Horizons.
Waited months for my records and
Poor communication in letting me known what was happening.
They were not transparent with me and I had to keep contacting them.
I paid for records that they did not have in stock and this wasn't made clear. This happened a couple of times.
I also paid for a record, and did not receive for several months.
When I eventually realised and contacted them, again their correspondence was poor.
It did all get sorted in the end, but the experience has left me with a bad taste.
Maybe if I had received an apology and them acknowledging their errors...
Currently my faith is not restored in Horizons.”
“I didn't have any trouble getting my CD, although he found it hard to get hold of, then I asked Neil if I could order another CD in place of the previous, of which he happily did for me, I received it no problem, he was very prompt with getting back to me, and very polite too, I was happy with everything.”
