“Neil Monteiro and his thick colleague will (and should) be behind bars soon if they continue like this. Thieving, lying and deceiving crooks.
Avoid like the plague!”
“There is no customer service. They don't intend to send any vinyls out once ordered. Paid for 48 hour delivery. That was 2 weeks ago. They are a scam”
“You’ll have more luck posting a letter to Santa Claus asking for records than receiving anything (apart from massive amounts of junk mail) from professional crooks Horizons Music.
Avoid avoid avoid!!!”
“Vinyl album in special color was available for pre-order; my order took 8 months. Item was a bootleg, and since I was overseas, Horizons checked in to see if it arrived ok. I have nothing but complaints... it was an horrible transaction. F**k you!”
“Note that all the 5 star reviews on here are FAKE!
Horizons Music is nothing but a professional scamming operation run by Neil Monteiro and his dopey colleague ‘Carolyn’.
Nasty and rude thieves!
Report fraud to Trading Standards, the police (Google action fraud) and your bank.”
“Vinyl album in special color was available for pre-order; my order went through easily and arrived on time. Item was in perfect condition, and since I was overseas, Horizons checked in to see if it arrived ok. I have no complaints... it was an excellent transaction. Thank you!”
“The record was listed as available but it was only until after I wrote numerous emails that the company admitted they do not have the record.
After I requested refund they confirmed that I will get it. Weeks went past with multiple stalling emails '10 working days', 'after this weekend', 'will check again tomorrow' etc., once I notified them that I have asked my credit card company to refund me for the payment, they stopped replying completely.
It has been about 5 months since then and still no refund.
Definitely stay away - thre is a chance they will send you the records you pay for, but there is also a very high chance they don't actually have the item you ordered, they will not send it you and they will not refund you.”
“Item ordered was not in stock - huge delays to communication in advising me of this! No refund offered at all only store credit to use on something else which I didn’t particularly want - I would be very wary of using again”
“Ironically they have asked me to write a review. Ordered, no communication, no product, no refund. How they are allowed to continue trading is a mystery - there are many deserving companies out there so just avoid this one.”
