“I'd give 0 stars if possible. Their inventory isn't accurate, and after letting you know the title isn't in stock, offer only a credit, and not a refund. If I'm going to be paying shipping to USA, it's going to be for the record I want. Lousy customer service as well. It took 3 days for them to tell me the title was out of stock. Then, since I demanded a refund, told me it could take 30 days to process. There is no shortage of places to buy vinyl online. I'll cross Horizons off the list.”
“Horizons Music is a professional scamming website. Stay well clear of these dodgy characters!
They have been banned by multiple platforms (including Paypal and Discogs).
Make sure to report them to Trading Standards, Citizens Advice Bureau, your bank and Action Fraud Police if youâve been scammed by Horizons Music:
https://www.actionfraud.police.uk/”
“Donât waste your money. They will tell you they donât have what you ordered while saying online they do. They then will refuse a refund. Honestly so many others shops out there to choose from, DONT shop here.”
“So wish I'd checked previous reviews about Horizons Music before "purchasing" an LP. Searched site and they claimed to have the record ins stock. Emails followed that stock was coming soon. No further contact until I chased, and then they lied that the page had been updated with stock coming in next fortnight (it didn't say anything of the sort). I asked for a refund and heard nothing more. I then had to get a chargeback via my credit card for the original payment. All in all, an absolute scam artist, liar and thief. Save yourself a boatload of hassle and avoid this scam artist like the plague.”
“Horizons Music is a professional scamming operation. Stay away from these shady individuals!
There are plenty of great online record shops out there - Juno, Boomkat, Piccadilly Records, Norman, SK1âŚ.just to name a few.
Horizons Music have been banned on multiple platforms and Paypal wonât deal with them either. They need to be criminally investigated.”
“Scummy scammer.....ordered record in November, still waiting 5 months later.
Continually told it's on it's way. No refund offered. Just have to write it off.
Avoid!”
“Horizons Music is a professional scamming website run by some shady characters. DO NOT ORDER FROM THIS SITE!!
As others have pointed out - Horizons Music have been BANNED by both Discogs and Paypal.
I placed an order from Horizons via Discogs which never turned up. I sent repeated chaser emails which never got answered. Also, the phone number on the website does not work. I had to claim my money back via Paypal - which I was lucky go get.
When I left a negative review on Discogs I received a threatening phone call from a rather thick sounding woman (âCarolynâ if I remember correctly) asking me to remove it ÂŤor elseÂť. Wtf??
If youâve got an outstanding ordee with Horizons Music then I suggest you contact Trading Standards, your bank and actionfraud.police.uk straight away.”
“ABSOLUTE SCAM. Took my money, then claimed they were waiting for stock, then refused to refund as it was beyond the time frame for a refund even though they never had the stock in the first place. Neil Monteiro is now not responding to my messages. I've seen a number of others have been scammed by him too. AVOID at all costs.”
“Well, I'll add the scores of people robbed by this scammer, Neil Monteiro. I should have checked before I bought, but the store looked legit. Three months later, I have received no package or refund. I have reached out and was first told that supply chain issues were the cause of delay. Now, he's not answering at all. Do yourself a favor, and avoid this degenerate and his bogus store.”
“Made the mistake of ordering from this clown last year, the first and last time I'll use a company without Googling their rep beforehand. I was one of the lucky ones - I got my item, albeit after about a month and for a significantly higher price than I should have paid for it. I put a review on Trustpilot which somehow he's had taken down - so I thought I'd add to the general chorus here and say DO NOT USE. Also spams your inbox with multiple single item updates per day, alongside begging for positive feedback as he's 'bring targeted on social media'. You're not being targeted, you're just useless and dishonest.”
“I can not recommend this seller.
First of all, the postage fees for the actual order are much higher than stated in the shipping conditions.
Second of all, the seller doesnât respond and wonât ship the item.
The money is lost.
Big scam. Please Stay away”
“Both Discogs and Paypal have BANNED Horizons Music due do dodgy business practiced - i.e. money theft.
Itâs about time UK authorites investigated Horizons Music and shut them down.”
“Horizons Music is a scamming website run by rude idiots. Stay well clear!
If you havenât received the goods you paid for - contact your bank or Trading Standards immediately. Neil Monteiro is a crook.”
“I tried ordering ÂŁ150 of Records during the pandemic. I kept being stalled for weeks and months. I foolishly gave them the benefit of the doubt and after 6 months it was apparent my money had been stolen and I'd not be receiving my goods based on the multiple lies Neil had spun when I politely enquired where my stuff was! He then failed to process my refund! He ignored my requests to mediate on his unlawful behaviour. He had violated my consumer rights and breached contract several times! So after my Final Demand(s) being ignored I sued him!!! I got my money back and would advise others to do the same- which I believe some have! Wake up and act now- you are very unlikely to recover your money, stock or receive goods you paid for. You will have to play hard ball as he only takes your patience, kindness, empathy and loyalty for weakness! You've been warned! â ︔
“Yep I fell prey to this scam site. Avoid like the plague. Currently trying to get my money back after nothing was sent and theyâll spam the bejesus out of your email.”
