“Do not use this company.
I ordered a title pre-release, paid up front 2 weeks before release date and 2 weeks after release day I still had heard nothing so emailed Horizons to told "I'll find out next week. Email me in 4 days." Shocking customer service. I decided to cancel based on the level of customer service. Was then told refund would be in 30 days time. It was then I did a search online on Horizons music to find that this is a common occurrence. Why anyone needs to wait 30 days to refund for is beyond me. Based on the reviews I don't think I will get the refund.
This review is based on my experience to date, and based on the customer service I would advise against using this company. I will wait to see if the refund ever arrives.
It's now 40 DAYS since the cancellation and refund was requested and still no refund received.
ABSOLUTELY SHOCKING.
DO NOT USE THIS COMPANY.”
“I wish I had read the reviews before ordering from this so called company. I placed an order on the 28th April for two vinyls, which came to roughly £61.00 with next day delivery. The items never showed up the next day, which was a Thursday, so I looked on the site and luckily for me, telephone calls were only answered on a Wednesday and Thursday. I called and got an automated message, so I emailed. The reply Neil sent back was that one record was out of stock, which apparently it said on the website when I ordered it, I know for a fact they were both in stock and questioned why would I pay next day delivery for an item not in stock and also why did he not send me the other one that he apparently had in stock. I also then asked for my order to be cancelled and a refund issued.I received an email saying the order was cancelled and I would be refunded within 30 days. I could see the problems other reviewers were having getting their money back, so got on to my bank and was advised I could set up a dispute fourteen days after the payment was taken. I started the dispute on the 12th May and the money was back in my account within a couple of days. I would never buy from this company again.”
“working on a fraud claim through my bank now. Order once May 2021 told ran out of the record, no refund. I had to email about the order. placed store credit towards new order in Febuary 2022, was told in May 2022 that they will not be getting that record either. Save your money! and don't order from this company.”
“damn this store. I bought once in october and ordered again about a month ago, I forgot it's a scam/incompetent store. the guy just ignores my emails asking for a refund.”
“Still not sent my record after over 1 year from ordering. I’ve been told the record has been repeatedly delayed however they still have the item listed and available to buy”
“Disgusting company. I ordered an item that was meant to be a preorder which never was one in the first place. A few days later I receive an email saying that they don’t have any stock available for my order. I requested a refund that day, after battling a few weeks I was issued a email that claimed that I was refused which was on the 28th of February. Since February I still haven’t received any money back, it’s been 49 days since that date and I’m still getting replies that my money will be back in 30 days after a processed refund, WHICH BY THE WAY ALREADY HAPPENED NEARLY TWO MONTHS AGO. AVOID THESE PEOPLE AS THEY ARE SCAMMERS AND NOTHING ELSE.”
“Anyone waiting for a refund: please contact the Trading Standards or small claims court. You will most likely NOT receive any products from Neil and his dopey team of scammers.
Alternatively, report fraudulent behaviour to your bank/Paypal/the police.
This dodgy company should be shut down immediately!”
“Do not order from Horizon. I paid a lot in international shipping only to receive the wrong item. Neil would not provide a refund and now I must dispute the charge with my credit card company.”
“Just plain terrible. First order took half a year and a couple of complaints to recive.
Figured it was a mistake. Second order I only got one of the two records ordered and Horizon went beyond the horizon. Pure scammers. DO NOT EVER BUY FROM HERE. I’d rather pay a overpriced discogs records.”
“I wish I saw all of these reviews before ordering with Horizon music, sounds like he’s doing the same to everyone, I ordered 2 records in Nov which weren’t even in stock, so a month later he offers me a voucher or another record. I asked for a refund and still waiting, do not order. The biggest time waster and hassle I’ve ever been through for a record. Phone is never on, barely gets back to you on email. Needs shutting down”
“I've placed some large orders with Neil over the last two years and although I may have to wait a bit longer, they do deliver.
In recompense they do provide customer rewards redeemable against your next purchases.”
“Why has someone not investigated and stopped this company trading. He has been stealing people's money by not honouring the initial order put in by people to purchase records which was paid for persons at the time including me. I am still waiting for a number of records I had ordered in 4 separate orders from early last year. Bits had come but no follow up the missing parts of the order or option of a refund. Last contact had was August and nothing since. No response to e-mail and can't contact by phone. Seriously, someone needs to sort them out!”
