“Ordered item on 19th July, used tracking to check on my parcel and as of today 27th July it still hasn't arrived, not even out for delivery. EVRI are not great.”
“Very good site to shop at, good customer service and swift responses to enquiries. If they change the delivery company they use it would be 5*. The delivery company make them look bad honestly.”
“Delivered on time. Pity that I couldn't find any assembly instructions until I was finished assembly and putting the packing box out for recycling, when a small single sheet of miniscule pictures fell out from within the folds of the cardboard. This would have been barely useful with a magnifying glass.”
“The service was very good but the purchase was for furniture that was flat packed. When I came to put on the final door I was a hinge short! So annoying. I reported the problem and it has been acknowledged... just not sure how long it will be before the missing piece is forwarded to me.
Watch this space...”
“Comms kept up to date, bed frame arrived later than originally expected on checkout, but understand this is likely down to challenges with deliveries this time of year.
A little disappointed in quality of mattress ordered and bed frame doesn’t appear sturdy enough to stand test of time for the price paid. Plus side, replied to my queries on delivery timeframes”
“The sideboard wasn’t the best quality. It came with slight damage to the rear panel and a corner, and the holes for the black iron handle didn’t align. The magnet for the large door was broken and I had to sand the door for it to close. That said, I have kept the sideboard although it is more shabby than chiq!”
“The company customers service it’s great and attentive. But I didn’t realise from the beginning that are representing sellers. The product doesn’t come directly from them. That was the tricky part for us, dealing with the delivery from the seller and not being able to have a proper communication. To be more precise, the wardrobe was not delivered when promised, but Holme Done were fare and offered £15 refund for distress and inconvenience. Also they did their very best to arrange with the seller to deliver the wardrobe on Saturday when we were actually available. The seller called o Thursday to advise they will deliver the wardrobe tomorrow, completely ignoring our request or not giving you the choice to arrange a suitable time. It was impossible to give you a 4 hour slot or to choose from a range of days when you can be at home. That was the tricky side. Eventually we managed to have someone at home on a very short notice.
Would I purchase from the again? Not sure… it was too complicated to deal with a 3rd party who I couldn’t contact Directly as Home Done was the main contact. But when I had to complain about being called at 4 pm to be advised they will deliver the wardrobe the next day when we agree to a Saturday, they were like “it’s the sellers fault “. But I paid Home Done …. I think they want to be like Ebay without being prepared to be fully responsible.
Still great customers service.”
“Disappointed with quality of product but I guess you get what you pay for.
Some bits needed pushing into shape to make them fit together (hadn’t seen anything in the description which said it was self assembly but wasn’t difficult).
Communication for the transaction was clear and delivery time was good.”
“Item is exactly as presented the manual was easy to read which made the job of fixing the product easy to do.
The only down sode is the product doesnt have any handles on either side to open the drawers.
But other than that happy with the product.
Thank you”
