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Home Flair Decor Reviews

4.8 Rating 3,376 Reviews

97 %

of reviewers recommend Home Flair Decor

Company Reviews

Product Reviews

4.8

Based on 3,376 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Home Flair Decor:

Home Flair Decor prides itself on our brilliant customer service. If you’re happy, then we’re happy. Need a fast and quick service? Fret no more! Large quantity orders are no problem as 99% of wallpapers and wallpaper borders are in stock and ready for delivery ASAP. We also offer an express delivery upgrade for those needing the fastest service possible. We have a wealth of advice and experience freely available, so please don't hesitate to contact us. And if you can’t find what you are looking for please email our friendly team on info@homeflairdecor.co.uk or phone 0161 729 1686 and we’ll do everything that we can to help. For opening hours and registered office address, check out our Contact page.

Visit Website

Phone:

0161 729 1686

Email:

info@homeflairdecor.co.uk

Location:

12, Egerton Street, Bolton
Farnworth
BL4 7JZ

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Home Flair Decor 5 star review on 27th April 2024

Home Flair Decor 5 star review on 13th April 2024

Home Flair Decor 5 star review on 3rd April 2024

Home Flair Decor 5 star review on 23rd March 2024

Home Flair Decor 5 star review on 21st March 2024

Home Flair Decor 5 star review on 7th March 2024

Home Flair Decor 5 star review on 10th February 2024

Michelle Thompson

329

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received my order despite emailing ,with no reply from anyone. Answer your telephone Home Flair!!!!!”

Posted 4 years ago

“Had 3 rolls of animal print wallpaper expecting it to be good quality, but after hanging a couple of lines I took it down, the paper that this is on is the cheapest brown paper and does not hang well or cut nicely, when I approached the company they advised they had no other complaints and that I could return them at my cost, disgusting customer service, it would cost me a substantial amount to return so no point me returning them for the partial refund I would receive.......... get samples first before ordering I just trusted it would be quality and it was not ......”

Posted 4 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We are sorry to read that you simply did not like this pattern/design. Being a heavyweight solid vinyl wallpaper we have not experienced any difficulties in hanging, this product type is often chosen due to the excellent stability during the hanging process. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 4 years ago

“Good initial delivery time followed by rubbish service regarding inferior product. No refund on a product that needs replacing. Not impressed, would never ever ever use this company again. Buyer beware!!!”

Posted 4 years ago

“Terrible service from this company. Avoid at all costs!! Purchased some wall paper for a feature wall. Hung it exactly as described on the instructions. Initially it looked great and we were very happy. Awoke the next day to find the paper had shrunk and there were visible gaps between the strips and some parts of the paper were peeling off. We used a premium paste and followed the instructions exactly. Got in touch with Home Flair with supporting pictures. Very slow response to emails and completely unhelpful replies (have the email trail to prove it). No apology, acknowledgement of the problem or attempt to resolve it. Furthermore, the paper is no longer on their website and we noticed that it was batch number 001 which to me suggests a problem with the product which may have been discontinued. We are now left with a terrible looking wall that we have to repair at our own expense”

Posted 4 years ago

“Wallpaper was very different to the sample that was sent, it was a completely different texture & the shade was much darker. Really disappointing as for babies nursery & I only have 5 weeks left until due date. Contacted customer service, very lame response back. Still awaiting a further reply”

Posted 4 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We are sorry to that on this occasion the sample roll varied from the final stock to this extent, unfortunately this was the final batch available as the manufacturer is no longer trading so we could not swap for an alternative. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 4 years ago

“Unfortunately my delivery went to wrong address with no communication I had to wait a further 24 hrs which cost me money due to workers waiting and I also paid next day delivery I was going to use home flair to purchase all my wallpaper but it has put me off!! This isn’t home flair fault but no discount was offered etc”

Posted 4 years ago

“I would never buy from this company again. They are mean. I bought two rolls of wallpaper which I needed to return during December. I first contacted them about the return within their 28 day returns policy window, received an automated reply and was waiting for a further communication from them (as I sent a follow up email), only to be told that all the information I needed about my return was on that automated reply and I was now out of time to receive a return. I am flabbergasted by this customer service. It is clear from the communications with them that I was firstly in time to request the return but was also waiting from them but no, they refuse to accept the return. This company is inflexible and simply unkind. Astonishing behaviour, I would NEVER BUY FROM THEM AGAIN no matter how nice the wallpaper, you will find it elsewhere with much better customer service. Buyer Beware!”

Posted 5 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. Our returns policy can be found on our FAQ pages & T&C’s prior to ordering and on our order confirmation email and packing note post ordering, we are unable to discriminate our other customers whom have returned items in accordance with our policy or been denied. No additional information was needed that couldn't be found within the above resources or the automated reply to your first email of the 27/12/2018. We are sorry to read that your purchase from 3/12/2018 will be the last purchase from us.

Posted 5 years ago

“Didn't receive a purchase as once I had placed an order it was cancelled as the website was not up to date and the item was out of stock.”

Posted 5 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We are sorry we were unable to fulfill your order. We previously had an order for 5 rolls and as we only had 4 available we felt it right to offer that customer first refusal on our last rolls. When your order came through we were awaiting a reply and ultimately had to cancel your order. We try to maintain accurate stock information on the website but due to this crossover no amendments were made. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 5 years ago

“Sent wrong order got sent to a shop to send back to wrong order which was miles away and contact twice about what they want to do with wrong order and still have it after months. Wouldn’t use again time and effort I’ve put in is ridiculous and wallpaper isn’t good quality”

Posted 5 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We are sorry for the mistake resulting in the incorrect item being delivered, this was corrected for you ASAP and return was requested via a UPS Access Point. Due to the distance we advised if you would dispose the items at your convenience. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 5 years ago

“I ordered some paper from your site (did not look anything like it did in the pictures) I understand that can be a disadvantage of buying from online. However, I had been very sick throughout my pregnancy and couldn’t make it to the post office to send the parcel back straight away. When I did, I did manage to get it back to you but had to email in requesting an update on my refund even though the reference number etc had been noted on the box for you to know if came from. I paid £15 delivery to get it back to you then you chose to take a percentage off of my refund meaning I was out of pocket more than £30! I think it’s a bit unrealistic to deduct a percentage especially when you do not offer a returns stamp! I won’t be using you again as it would seem it’s just an extra way of getting money”

Posted 5 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. Whilst every effort is made to produce imagery for the website differences in technology can alter how products look in reality, this is made even more difficult with reflective/glitter and gloss products that simply reflect light from the camera lens. We do offer a sample service on our wallpaper products to help our customers check comparability and colour/finish. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 5 years ago

“13th day i opened the wallpaper n customer didnt like it..got told 75% refund cos u wudnt get it within 14days n then cost me £13 to post back at royal mail..shud be full refund within 28days if item isnt damaged. 14th send back when bank holiday was in that 14days aswell.nitemare neva again”

Posted 5 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We are sorry the wallcovering was not suitable, we do offer a full sample service for patterns to be viewed at home. Return costs are those of the customers, prices do vary between couriers and a comparison website may have found a lower shipping price. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 5 years ago

“I waited nearly 2 weeks for the sample to arrive and there was also no postage on the envelope which I ended up paying!”

Posted 6 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We are sorry that your sample was delayed and incurred a charge. Due to extra demand over the Easter weekend it appears some items entered the postal network without the correct postage applied, please contact our customer service team for more help. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 6 years ago

“Have never received it so cannot comment”

Posted 6 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We would advise that all customers give their current address for delivery as previous accommodation may not be accessible. Your order has been refunded, this one star review we do feel to be unfair as we cannot be accountable for user error. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 6 years ago

“I found this company or at least it representatives unhelpful and showed a total lack of flexibility in their policy to the point of being obnoxious. I made a total of three orders and on each occasion it was necessary to return goods. On the last occasion I informed them on the 14 day, of my intention to return one roll of wallpaper only to be told they would charge my a further 25% restocking fee bearing in mind 14 days was the cut off. Only to be told they couldnt possibly discriminate and not charge me this fee even though it was on their cut off day. Jobsworth comes to mind!!! Yes some errors were in my court but what happend to trying to help customers and try to keep them for the future and return business. Would I use them again...... not on your life”

Posted 6 years ago

Thank you for your feedback, we are unable to take responsibility for the errors of our customers for ordering incorrectly. With each of the orders placed they were picked,packed and delivered by our team within expected timescales. Our returns policy can be found on our FAQ pages and in the T&C’s of ordering, it is true we are unable to discriminate our other customers whom have returned items in accordance with our policy.

Posted 6 years ago

“I'm so disappointed with this company and one of their Manufacturers! Still waiting on a reply from one of them regarding a refund! This is the first time I've ordered from this company and the last . First lot of wallpaper I had to pull down as there were gaps as if the wallpaper had shrunk! I called HOME FLAIR DECOR who really weren't very helpful on the phone and just informed me that this wallpaper doesn't shrink so I decided to send them a pic! I waited after day for this company to say this certain batch was cut incorrectly at the warehouse. They offered me a refund or 2x rolls of the same wallpaper, but a different batch for it to happen again and now I'm still waiting for a reply!!”

Posted 6 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. When a product does not perform as expected we do investigate, having seen images of your decorating and the product being non-woven further advice was sought from the manufacturer. They advised that this appeared to be a trim issue where the printed run reem was not taught during the trimming process giving those results, this would have been at the start or the end of the trimming run. An alternative batch was issued and upon hearing of your second experience not performing as expected we completed a roll test hang following all instructions on the roll labels. The results showed no issue with either the original batch or the replacement batch, with these results we know that this product is perfect and the results achieved is from misuse by not following all the manufacturers instructions as supplied on the roll label. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 6 years ago

“Didn't have product as advertised so got a refund after reminding them with an email.”

Posted 6 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 6 years ago

“your postage charge for 1 small item is a disgrazes.”

Posted 6 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We offer a flat rate on shipping and handling charges regardless of quantity or weight of your order, we have found this to be the fairest way to separate this necessary charge. All charges and totals are given once your address is confirmed for you to ensure you are happy to proceed with an order. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 6 years ago

“Order short on rolls ordered, rolls sent without batch numbers. Returned entire order within 10 days as customer changed their mind and was stung with £50+ restock charge which is against the Consumer Contracts Regulations, I was entitled to a 14 day cooling off period. All emails have been ignored since. Avoid at all costs.”

Posted 6 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We have processed your partial return and believe this return is now complete. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 6 years ago

“No picture arrived, had a phone call to offer an alternative, choose to have a refund but haven't received one. No response to my follow up email?”

Posted 7 years ago

“10 days after i ordered a sample and STILL waiting! Not happy. Will definitely not be making another order with these! Very unreliable and unprofessional and certainly wouldn't risk spending any more money than i already have through the Home Flair Decor site!!”

Posted 7 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We are sorry to hear your sample did not arrive, had you contacted us earlier we could have looked in to this for you. Please reply to our email or call us to advise how you wish to proceed. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 7 years ago

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Home Flair Decor is rated 4.8 based on 3,376 reviews