I ordered some paper from your site (did not look anything like it did in the pictures) I understand that can be a disadvantage of buying from online. However, I had been very sick throughout my pregnancy and couldn’t make it to the post office to send the parcel back straight away. When I did, I did manage to get it back to you but had to email in requesting an update on my refund even though the reference number etc had been noted on the box for you to know if came from. I paid £15 delivery to get it back to you then you chose to take a percentage off of my refund meaning I was out of pocket more than £30! I think it’s a bit unrealistic to deduct a percentage especially when you do not offer a returns stamp! I won’t be using you again as it would seem it’s just an extra way of getting money