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Holiday Gems Reviews

4.5 Rating 2,196 Reviews

89 %

of reviewers recommend Holiday Gems

Company Reviews

4.5

Based on 2,196 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 15th May 2024

Holiday Gems 5 star review on 31st May 2023

Holiday Gems 5 star review on 16th May 2023

Holiday Gems 5 star review on 4th April 2023

Holiday Gems 5 star review on 16th March 2023

Holiday Gems 5 star review on 16th March 2023

Holiday Gems 5 star review on 16th March 2023

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked with no problems.”

Posted 1 year ago

“Great service as usual, communication brilliant.”

Posted 1 year ago

“done all over in internet no problem”

Posted 1 year ago

“Have used company before and very impressed especially during lockdown they delivered what they promised during changes refunds etc. however when I looked for my flight booking on EasyJet to make sure I could check in when date came, there was no record of flight booking. No clear way to check flight when booking with a travel agent. Help !”

Posted 1 year ago

“Excellent prices for holidays. An initial problem In regard to my booking which was resolved. Nathan was helpful and found an alternative holiday for my friends and I who each require a room. Emma then fixed a flight seating problem”

Posted 1 year ago

“Great prices and a easy booking experience . Negative feedback for increasing the flight price after booking by £56! My freinds went onto the same booking a couple of days later and it was still the original price i was quoted!!!”

Posted 1 year ago

“Dear HolidayGems, when you book a flight for your customers, make sure that you put your customer's address under "passenger contacts", not yours. TUI refused to amend my flight seats on the phone as the "lead passenger's address was wrong". I had to remove your address from "passenger's contact details" and put mine in. It took me an hour of discussions with TUI, several failed attempts to get in touch with you and figuring out how to find and change the passenger's address on TUI online system which you provided. The latter was glitchy by the way, and couldn't take my online payment, hence all the fuss with phone calls. But anyway the airlines should have direct emergency contact with a passenger, keeping in mind it is so difficult to get in touch with you.”

Posted 1 year ago

“Easy to use site and competitive pricing. Only grind is the processing fee charge on any payment made.”

Posted 1 year ago

“Went with this company this year with no problems. Holiday and flights all good. Have just booked with them again for next year for the same holiday, they phoned me and up graded the baggage allowance for the homing flight so we have the same on both flights.”

Posted 1 year ago

“I found Holiday Gems site interesting full of offers and user friendly. I managed to book a holiday for 2023 to Canada (Niagara Falls) flights and Hotel Accomodation in a large room B&B at a reasonable price with direct flights from Manchester UK 👍. I did receive a phone call within 24 hours as there was a slight change to the hotel room, this was handled in a friendly professional manner and was succesfully dealt with. The only drawback I found was that it was marketed stating to pay approx a third deposit to secure the holiday and as soon as I promptly received a confirmation email the full balance was due straight away which surprised me for a holiday due in another 8/9 months time 🤨! I have raised this as a query and the extra £4-£5 processing fee which was added to the balance when I came to pay online (which was not stated previously), as yet I have not received a reply 👎. I have paid the full balance and have again promptly received my confirmation email stating my balance is paid in full👍. Just a pity that I have not received a prompt reply to my enquiry👎. It is my first time as a customer of Holiday Gem and 🤞 it will ultimately be successful as I'm looking to book further holidays through them.”

Posted 1 year ago

“Easy communication and clear information by Nathan, from costumer services.”

Posted 1 year ago

“We booked our holiday through holiday gems deposit was paid online and received a call the following day from Richard who was very helpful , even though there was a slight price increase , communication was good , paperwork sent through the same afternoon , Nathan Also helped with the booking even tho we had no direct contact . Thanks”

Posted 1 year ago

“Pros - Nathan was really nice and cool to talk which is really important and gave me information I needed. Improvement- a little bit more professionalism in the conversation, and clearer instructions.”

Posted 1 year ago

“Nathan followed up my booking and asked if I needed any help to finalise it, which I thought was very kind. He was friendly and explained the deal that we found. He was even able to upgrade our checked in luggage. Thank you Nathan”

Posted 1 year ago

“Competitive prices”

Posted 1 year ago

“This has been my first experience with Holiday Gem, the lady who dealt with the booking was polite and efficient, and the booking was taken quickly. I shall no doubt be making more comments when I return from from holiday.”

Posted 1 year ago

“Hotel I wanted, weeks I wanted, flights ok, transfer easily booked & luggage costs less than other sites I’ve tried. My only issue is that they phoned me following my online booking, to say that the room I wanted had sold out at the price quoted online so there was a small additional charge. It was only about £10 per guest so I paid it but it’s disappointing when that kind of thing happens. Despite this everything about booking has been straight forward & efficient. Will review again after my holiday.”

Posted 1 year ago

“Havent gone on holiday. Only just booked. So far has been ok tho.”

Posted 1 year ago

“Booking easy on the website but disappointed when Richard contacted us to say the holiday was dearer than advertised so had to pay extra as I had already paid the full amount as requested .”

Posted 1 year ago

“The only issue I have is that the price booked online is not the final price, don't know why.”

Posted 1 year ago

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Holiday Gems is rated 4.5 based on 2,196 reviews