Holiday Gems Reviews

4.5 Rating 2,134 Reviews
89 %
of reviewers recommend Holiday Gems
4.5
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Holiday Gems Reviews

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

Visit Website
Stuart was very helpful. Very informative about price and details of holiday. Thank you
Helpful Report
Posted 2 months ago
Stuart was great in getting the booking sorted.
Helpful Report
Posted 3 months ago
Not the easiest web site to use. However I have dealt with two very helpful people today . David who is the agent sorting out my holiday booking and Michael at customer services who put the problems I was having to David on my behalf.
Helpful Report
Posted 3 months ago
Stuart was very friendly and helpful. Thank you
Helpful Report
Posted 3 months ago
Thank you Stuart for your help booking our holiday today 2/1/24
Helpful Report
Posted 3 months ago
I would like to thank Mark for seeing me through the booking he was very polite and professional and couldn't have done it without is professional advice thank you holiday gems and happy new year to all the team
Helpful Report
Posted 3 months ago
Booked my holiday yesterday. Confirmed details with Stuart this morning, had to pay £114 extra due to changes in the package. Stuart helped sort all of this and made sure our details and booking was all correct. Super helpful and very polite. Stuart ensured I understood all of my booking before proceeding
Helpful Report
Posted 3 months ago
After not being able to book properly due to a problem on my barckaycard Davud sorted it out After a lot of frustration all sorted we were so grateful.
Helpful Report
Posted 5 months ago
After a little trouble with our booking (extra cost added onto our booking after deposit made) Stuart helped us amend this. The deal was a good one, and once that was sorted out (added elements from external parties) I can confirm that I cam happy with our booking. Excellent customer service from Stuart, he was friendly and fixed the problem for us.
Helpful Report
Posted 6 months ago
Good experience
Helpful Report
Posted 6 months ago
Stuart was very helpful and conscientious.
Helpful Report
Posted 6 months ago
Jay helped to complete the booking form for me over the phone, taking by booking and payment on first contact, rather than filling in on line then being phoned back,? Thankyou for you help Jay
Helpful Report
Posted 6 months ago
Very friendly and helpful staff, good value holiday
Helpful Report
Posted 6 months ago
Faultless service.. thanks.
Helpful Report
Posted 8 months ago
Excellent customer service
Helpful Report
Posted 8 months ago
Very good!!
Helpful Report
Posted 9 months ago
Rude and deceiving representative and the company, a standard con I notice from holiday companies and this company is no exception. be prepared for a call of price increase after you have paid, I was conned £150 extra. Obviously you have choice to cancel however the refund will take 5 to 7 days and if you don’t enough credit on your card or money in your account then you have no choice but to wait or (psychological) agree to paying what you totally disagree Conning tactics to trap customers
Helpful Report
Posted 10 months ago
Up to now the booking process has been good. Going on holiday today so let you know in a few days time 😊
Helpful Report
Posted 10 months ago
Very helpful and polite
Helpful Report
Posted 10 months ago
The man who called me to confirm my booking was very nice. He gave all the details and made sure I understood everything. The only criticism I have is that within 12 hours of booking I was told that the price I had booked had gone up by £30 each. I did expect to pay the price I was quoted
Helpful Report
Posted 10 months ago
Holiday Gems is rated 4.5 based on 2,134 reviews