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Holiday Gems Reviews

4.5 Rating 2,170 Reviews
89 %
of reviewers recommend Holiday Gems
Company Reviews Metrics Info
4.5
Based on 2,170 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Holiday Gems Reviews

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr Kevin D
Verified Buyer
“We have just arrived back from a wonderful trip to Majorca. This has been our first holiday in 5 years and our first to Spain / Majorca. We were hesitant booking everything through one source but took a gamble. From the very first decision to to the flights, to the hotel, to the transfers everything worked out brilliantly. The instruction that were sent for all the different parts of the trip worked out fabulously. The transfer Taxi arrived to the minute. The hotel was lovely (I have just emailled them something we never do), we have had a lovely break. From both of us Thankyou, keep up the hard work and remember there are humans wanting a lovely holiday on the other end of an Internet order.. Well done”
Helpful Report
Posted 1 year ago
Joseph L
Verified Buyer
“An advisor contacted me by telephone to inform me that my desired hotel was unavailable. He then assisted me with choosing an alternative hotel and completed the holiday booking in ten minutes.”
Helpful Report
Posted 2 hours ago
CARLA
Verified Buyer
“Stuart was so friendly and helpful. Customer service level 10 out of 10”
Helpful Report
Posted 4 hours ago
Jayne L
Verified Buyer
“Fantastic service . An extremely easy process . AAAA class”
Helpful Report
Posted 20 hours ago
Gary
Verified Buyer
“Excellent customer service from Stuart. Thank you.”
Helpful Report
Posted 20 hours ago
Vanessa
Verified Buyer
“Stuart was very friendly and efficient definitely glad that I called and got through to him, made all the difference!”
Helpful Report
Posted 1 day ago
Connor
Verified Buyer
“Stuart called me as my booking hadn’t gone through. I was incorrectly under the assumption that I had completed my booking. Stuart confirmed all the details with my, waited on the phone while I completed my booking with the reference number provided - then ensured I received the confirmation documents. Massively appreciate the service provided - thanks Stuart!”
Helpful Report
Posted 1 day ago
TARA
Verified Buyer
“Stuart was fantastic! Very clear instructions and lovely chap.”
Helpful Report
Posted 1 day ago
JEANETTE N
Verified Buyer
“Easy site to book on. Booked in the morning and got A call from Martin in the afternoon to confirm all documentation had been received by myself.”
Helpful Report
Posted 1 day ago
Rita K
Verified Buyer
“I dealt with Sam, she was very patient as i did ask a lot of questions but she was happy to help. The booking process itself , she made so simple and it literally took minutes. Would not hesitate to recommend Sam at HolidayGems when you looking for a holiday.”
Helpful Report
Posted 1 day ago
Darren J
Verified Buyer
“Very good quick and knowledgeable”
Helpful Report
Posted 2 days ago
Rebecca
Verified Buyer
“Great easy service, made the booking and within an hour Stuart called and had everything sent across. Lovely guy.”
Helpful Report
Posted 2 days ago
ALAN G
Verified Buyer
“Excellent Service everytime we have used them.”
Helpful Report
Posted 2 days ago
Corinna M
Verified Buyer
“Samantha was so helpful, with our holiday changed of hotel 1st class service”
Helpful Report
Posted 2 days ago
Derek H
Verified Buyer
“Spoke to Sam, very helpful and explained my options. Booked exactly what I wanted. Have used holiday gems before, so always my first port of call”
Helpful Report
Posted 3 days ago
Karin L
Verified Buyer
“Another great holiday booked through Holiday Gems. They never let me down. Great price excellent customer service. Have been using holiday gems for years. My go to one and only holiday company.”
Helpful Report
Posted 4 days ago
Graham H
Verified Buyer
“Had a issue with Ryanair return flight being cancelled. Contacted Mark and he couldn't do enough to help with another Airline And at the best price. He is a great asset to your company Many thanks Graham Holmes”
Helpful Report
Posted 5 days ago
Anita M
Verified Buyer
“Sam was excellent very professional”
Helpful Report
Posted 5 days ago
Dianne P
Verified Buyer
“Phoned for a last minute on the day holiday and Sam went above and beyond to be really helpful. Got the hotel and flights I wanted Highly recommended after this experience Thank you Sam”
Helpful Report
Posted 5 days ago
Nicola O
Verified Buyer
“Hi Sam was very helpful & reassuring.”
Helpful Report
Posted 6 days ago
Denise
Verified Buyer
“Excellent service from Stuart, very quick, efficient, and polite.”
Helpful Report
Posted 6 days ago
Holiday Gems is rated 4.5 based on 2,170 reviews
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