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Holiday Gems Reviews

4.6 Rating 2,661 Reviews
91 %
of reviewers recommend Holiday Gems
4.6
Based on 2,661 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Holiday Gems Reviews

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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We have just arrived back from a wonderful trip to Majorca. This has been our first holiday in 5 years and our first to Spain / Majorca. We were hesitant booking everything through one source but took a gamble. From the very first decision to to the flights, to the hotel, to the transfers everything worked out brilliantly. The instruction that were sent for all the different parts of the trip worked out fabulously. The transfer Taxi arrived to the minute. The hotel was lovely (I have just emailled them something we never do), we have had a lovely break. From both of us Thankyou, keep up the hard work and remember there are humans wanting a lovely holiday on the other end of an Internet order.. Well done
Helpful Report
Posted 1 year ago
Excellent value holiday, great communication with sales advisor Stuart during initial booking process. Can't wait to go to Morocco :)
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Posted 3 hours ago
We booked our holiday through HolidayGems last year, we had such a great experience we wanted to book with you again. Stuart was amazing last year and again this morning. He’s extremely efficient and most importantly when he promises to call back straight away he does! Not many do nowadays.
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Posted 5 hours ago
Martin was very friendly and helpful.
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Posted 1 day ago
Fantastic Customer service The customer service Exec. Sam was prompt to respond and much appreciate her effort. Very helpful!!
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Posted 2 days ago
Stuart was amazing at helping find the perfect holiday for me & my family. Thank you for all your help.
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Posted 2 days ago
Stuart is an amazing customer service representative.
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Posted 3 days ago
Fantastic customer service from Stuart 🙌❤️
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Posted 3 days ago
Stuart fully explained and confirmed my holiday which made my choice of using Holiday Gems an amazing experience, thanks Stuart
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Posted 4 days ago
I thought Stuart was positive and helpful.
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Posted 4 days ago
The telephone conversation I had with Edward following my booking was excellent. He explained the details of my booking, provided clear guidance on everything to do with my booking, and answered all my questions. He was very knowledgeable, pleasant, and easy to talk to.
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Posted 4 days ago
Edward was helpful and confirmed the booking quickly
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Posted 5 days ago
Martin their rep was very helpful and sorted the final bits very well.
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Posted 5 days ago
Martin was very very helpful. Very polite and patient .
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Posted 5 days ago
I like very much holidays with you Very goog opinion for Martin Very professional
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Posted 5 days ago
Speaking with Edward managed to get everything sorted
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Posted 5 days ago
Edward was great very helpful.
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Posted 5 days ago
Great company to go through Edward was great he give me a call to confirm everything
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Posted 6 days ago
Amazing holiday found for really cheap price...love it!!
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Posted 1 week ago
Quick and simple booking process with Apple Pay as an option. Great choice of locations in Lanzarote. Sam rang me back promptly to confirm the trip. Job done.
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Posted 1 week ago
Excellent customer service from Sam Today, very happy.
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Posted 1 week ago
Holiday Gems is rated 4.6 based on 2,661 reviews