Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,661 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Metrics

Info

4.6

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just arrived back from a wonderful trip to Majorca. This has been our first holiday in 5 years and our first to Spain / Majorca. We were hesitant booking everything through one source but took a gamble. From the very first decision to to the flights, to the hotel, to the transfers everything worked out brilliantly. The instruction that were sent for all the different parts of the trip worked out fabulously. The transfer Taxi arrived to the minute. The hotel was lovely (I have just emailled them something we never do), we have had a lovely break. From both of us Thankyou, keep up the hard work and remember there are humans wanting a lovely holiday on the other end of an Internet order.. Well done”

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Posted 1 year ago

“Excellent value holiday, great communication with sales advisor Stuart during initial booking process. Can't wait to go to Morocco :)”

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Posted 3 hours ago

“We booked our holiday through HolidayGems last year, we had such a great experience we wanted to book with you again. Stuart was amazing last year and again this morning. He’s extremely efficient and most importantly when he promises to call back straight away he does! Not many do nowadays.”

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Posted 5 hours ago

“Martin was very friendly and helpful.”

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Posted 1 day ago

“Fantastic Customer service The customer service Exec. Sam was prompt to respond and much appreciate her effort. Very helpful!!”

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Posted 2 days ago

“Stuart was amazing at helping find the perfect holiday for me & my family. Thank you for all your help.”

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Posted 2 days ago

“Stuart is an amazing customer service representative.”

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Posted 3 days ago

“Fantastic customer service from Stuart 🙌❤️”

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Posted 3 days ago

“Stuart fully explained and confirmed my holiday which made my choice of using Holiday Gems an amazing experience, thanks Stuart”

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Posted 4 days ago

“I thought Stuart was positive and helpful.”

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Posted 4 days ago

“The telephone conversation I had with Edward following my booking was excellent. He explained the details of my booking, provided clear guidance on everything to do with my booking, and answered all my questions. He was very knowledgeable, pleasant, and easy to talk to.”

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Posted 4 days ago

“Edward was helpful and confirmed the booking quickly”

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Posted 5 days ago

“Martin their rep was very helpful and sorted the final bits very well.”

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Posted 5 days ago

“Martin was very very helpful. Very polite and patient .”

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Posted 5 days ago

“I like very much holidays with you Very goog opinion for Martin Very professional”

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Posted 5 days ago

“Speaking with Edward managed to get everything sorted”

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Posted 5 days ago

“Edward was great very helpful.”

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Posted 5 days ago

“Great company to go through Edward was great he give me a call to confirm everything”

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Posted 6 days ago

“Amazing holiday found for really cheap price...love it!!”

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Posted 1 week ago

“Quick and simple booking process with Apple Pay as an option. Great choice of locations in Lanzarote. Sam rang me back promptly to confirm the trip. Job done.”

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Posted 1 week ago

“Excellent customer service from Sam Today, very happy.”

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Posted 1 week ago

Holiday Gems is rated 4.6 based on 2,661 reviews