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Holiday Gems Reviews

4.5 Rating 2,134 Reviews
89 %
of reviewers recommend Holiday Gems
Company Reviews Metrics Info
4.5
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Holiday Gems Reviews

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr Donald M
Verified Buyer
“The price of the holiday was increased from the one published by £28. but it was still the cheapest holiday price I could find. The guy dealing with this was pleasant and the holiday was confirmed the next day'”
Helpful Report
Posted 1 year ago
Mrs Kathleen B
Verified Buyer
“The adviser who confirmed my booking, Martin, was very helpful. I was however disappointed that when my booking was confirmed, I was informed that there were no rooms available. The advisor then managed to find a room, but at a higher price ( this was not an upgrade) I therefore had to pay extra to confirm the booking.”
Helpful Report
Posted 1 year ago
Mrs Marie C
Verified Buyer
“Very pleasant on the phone”
Helpful Report
Posted 1 year ago
Mr Philip K
Verified Buyer
“efficient friendly service. I realise they are just after the money. The return from holiday is when the quality can be assessed.”
Helpful Report
Posted 1 year ago
Mr Allan B
Verified Buyer
“Website is easy to navigate, when talking to staff they are always pleasant and clear in what they are saying.”
Helpful Report
Posted 1 year ago
Mrs Nora M
Verified Buyer
“I found a very good deal, but the next day the booking agent informed me that the price went a little bit up.”
Helpful Report
Posted 1 year ago
Mr Gareth R
Verified Buyer
“Well happy with my customer service from holiday gems looking forward to my trip”
Helpful Report
Posted 1 year ago
Mr Eamon F
Verified Buyer
“Travel arrangements was very good”
Helpful Report
Posted 1 year ago
Miss Jane B
Verified Buyer
“Really happy with the price's, straightforward to book online. I can pay off in installments which is really good. But gave a four star because after I booked, my hol. I was called, to say flight had gone up by £12 each & I needed to pay more money. It wasn't much so am glad of that. But it all adds up, with the VAT & with every payment you pay abit more. Was a little bit disappointed with that. What you pay for should be the actual price. There was abit of a issue trying to get flight details on Ryanair apps, I ask the travel agent guy what was the email address flights was booked in, & he said it's my email address. But I knew it was a email address Holiday Gem uses for flight details. I called Holiday Gem the next day & my email for the flight details was given for my Ryanair apps. So everything was sorted in the end. I would definitely use holiday Gem again to book a holiday up to know fingers crossed everything goes ok!”
Helpful Report
Posted 1 year ago
Mr Donald G
Verified Buyer
“Second time with gems as they can get me dates and times that I want First one when very smoothly and look forward to same high standards”
Helpful Report
Posted 1 year ago
Mrs Lesley B
Verified Buyer
“Martin talked me through the process simply and with patience making the process easy.”
Helpful Report
Posted 1 year ago
Mr Roger D
Verified Buyer
“Booking was easy, documents sent as an attachment, no verbal contact with anyone from HolidayGem,this is the second time I've used HolidayGem , the first time worked out ok, apart from the lack of customer service.”
Helpful Report
Posted 1 year ago
Mr Michael P
Verified Buyer
“All pretty seamless until the call saying advertised holiday was £24 more expensive with a further £5.95 for charge for payment”
Helpful Report
Posted 1 year ago
Mrs Cathryn W
Verified Buyer
“Bit disappointed that the price I booked at went up when customer service phoned me but overall happy with what I booked”
Helpful Report
Posted 1 year ago
Ms H
Verified Buyer
“Prices are good. Disappointed that we were informed that we had to change airport and flight fare increased before booking was confirmed.”
Helpful Report
Posted 1 year ago
Mr Charles S
Verified Buyer
“After we booked online was quite amazed that I was called to say the price had changed only small amount after rep spoke to manager but enough for us to rethink when booking our next holiday”
Helpful Report
Posted 1 year ago
Hilary K
Verified Buyer
“Had to wait for confirmation, during this this flight price increased, had to change airport..this is inconvenient but contacted quickly by Nathan who rebooked everything for us. Best deals around.”
Helpful Report
Posted 1 year ago
Mr Alan W
Verified Buyer
“OK so far wait till we get back”
Helpful Report
Posted 1 year ago
Mr Robert B
Verified Buyer
“Everything was sorted quickly”
Helpful Report
Posted 1 year ago
Mr David P
Verified Buyer
“First time booking through this company, so far everything good, helpful when needed.”
Helpful Report
Posted 1 year ago
Holiday Gems is rated 4.5 based on 2,134 reviews
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