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Holiday Gems Reviews

4.5 Rating 2,194 Reviews
89 %
of reviewers recommend Holiday Gems
Company Reviews Metrics Info
4.5
Based on 2,194 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Holiday Gems Reviews

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr Charles S
Verified Buyer
“After we booked online was quite amazed that I was called to say the price had changed only small amount after rep spoke to manager but enough for us to rethink when booking our next holiday”
Helpful Report
Posted 1 year ago
Hilary K
Verified Buyer
“Had to wait for confirmation, during this this flight price increased, had to change airport..this is inconvenient but contacted quickly by Nathan who rebooked everything for us. Best deals around.”
Helpful Report
Posted 1 year ago
Mr Alan W
Verified Buyer
“OK so far wait till we get back”
Helpful Report
Posted 1 year ago
Mr Robert B
Verified Buyer
“Everything was sorted quickly”
Helpful Report
Posted 1 year ago
Mr David P
Verified Buyer
“First time booking through this company, so far everything good, helpful when needed.”
Helpful Report
Posted 1 year ago
Mr Garry A
Verified Buyer
“Good company to deal with”
Helpful Report
Posted 1 year ago
Ian B
Verified Buyer
“Been speaking with Nathan regarding paying my final ballance for my holiday to phuket.nathan as been fantastic very helpful in sorting everything out. Regards Ian burke”
Helpful Report
Posted 1 year ago
Mr Lee C
Verified Buyer
“I was a little sceptical at first with booking as I usually book directly with an operator, I wasn't aware at the time that this was ultimately a travel agent that books flights and accommodation for you - there were a few errors on the booking some errors made my side and theirs, and they are difficult to get hold of on the phone, however, the email system they have works very well and any errors that were there got resolved quickly. The price was a lot lower than an operator would be. Be advised, that hold luggage, Seats on the plane, and airport transfers need to be taken into account when you are booking as these are additional cost - I wasn't aware of this at the time but it all got sorted in the end. Overall, I would certainly book again, however, now that I have done it once with them, I will know exactly what I need to take into account when booking next time - A good service from Holiday Gems.”
Helpful Report
Posted 1 year ago
Kelly S
Verified Buyer
“Lovely conversation with Nathan, very precise and polite, dealt with my query quickly and efficiently.. one happy customer”
Helpful Report
Posted 1 year ago
Mr JAGMOHAN M
Verified Buyer
“easy & quick to use. no unneccessary complicated jargon-filled forms. website set up is easy to follow & search holidays & flights.”
Helpful Report
Posted 1 year ago
Emma
Verified Buyer
“When I read the reviews after I booked a holiday , I panicked a especially as I’d expected a booking confirmation as soon as I’d booked the holiday and had only then realised holiday gems wasn’t live pricing . Then I initially struggled to get through the next morning - so thought I had been scammed . However there really was nothing to worry about . I had a swift response to an email sent to customer services and a lovely guy called Nathan called me that day , confirmed my booking and had the booking confirmation within 15 mins of his call . So very relieved and Nathan was really friendly and professional .”
Helpful Report
Posted 1 year ago
Mr John B
Verified Buyer
“One of the best Hotels we have stayed in in Los Cristianos. We're we go 3 or 4 times a year. Will stay there again, could not fault it. Well done 😁👍”
Helpful Report
Posted 1 year ago
Mrs Ruth R
Verified Buyer
“Have booked with Holiday gems several times and have always good service. Would recommend the company and thankyou”
Helpful Report
Posted 1 year ago
Mrs Linda S
Verified Buyer
“Had many holidays with you the only problem is trying to speak to someone when you need to”
Helpful Report
Posted 1 year ago
Mr Paul B
Verified Buyer
“Fast sufficient And Reliable”
Helpful Report
Posted 1 year ago
S D
Verified Buyer
“Very polite and helpful.”
Helpful Report
Posted 1 year ago
Mr KEITH H
Verified Buyer
“This was the second time that I have used HOLIDAY GEMS I went to Malta in May for 2 weeks and everything went so well,flights on time at Luqa airport,chap waiting for me with my name on a large card he took my case and off to my hotel. I had the same service on my return trip.Most satisfactory all round.”
Helpful Report
Posted 1 year ago
Mr Edward D
Verified Buyer
“Had a little problem when booked with no room available, but Geraldine was very helpful put that right at an extra cost of £78.00, got conformation no cases where booked spent 2 days trying to get through to customer service left messages no one even had the decency to get back, so as no help we have had to pay at airport £60 a case that is just there when booked it said cases in the deal nothing was asked or explained so not how I like to travel never had problems in 55 years of travelling before been told we will have a nice room, so just hope we enjoy our holiday thank you”
Helpful Report
Posted 1 year ago
Adele Y
Verified Buyer
“Easy to use website followed by confirmation telephone call. Slight hiccup with hotel but resolved by polite telephonist”
Helpful Report
Posted 1 year ago
Mrs Donna W
Verified Buyer
“Hi - I found it easy to book my holiday on your website, but when it came to my logging onto my flights with Jet2 to provide passport details and check ini, there was no hold luggage booked, even though your confirmation email and my eticket showed that I had booked 1 suitcase. I phoned customer services today and they said they would rectify it and it should show if I log on tomorrow. I'm glad I tried to add my details early - if I had left it closer to my departure date of 9 September this could have caused an issue.”
Helpful Report
Posted 1 year ago
Holiday Gems is rated 4.5 based on 2,194 reviews
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