Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Holiday Gems Reviews

4.5 Rating 2,086 Reviews
89 %
of reviewers recommend Holiday Gems
Company Reviews Metrics Info
4.5
Based on 2,086 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Holiday Gems Reviews

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

Visit Website
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Christopher C
Verified Buyer
“Holiday booked and paid got phone call next day saying hotel fully booked disappointed Offered 3 other hotels eventually got sorted with the same dates Sam very helpful rectifying someone else’s mistake”
Helpful Report
Posted 5 days ago
Nigel
Verified Buyer
“Stuart had lovely bright personality and talked me through process. Only 4 star as price went up slightly from original booking.”
Helpful Report
Posted 1 week ago
RAYMOND
Verified Buyer
“Disappointed holiday price had increased but Stuart handled the call well .”
Helpful Report
Posted 1 week ago
ALICIA
Verified Buyer
“It was quick and easy to see the imfomation we needed like location. Phone service was verry professional and friendly, Stuart was extremely helpful and verry efficient.”
Helpful Report
Posted 1 week ago
KIMBERLEY M
Verified Buyer
“Quick and very polite and helpful customer service agent Martin”
Helpful Report
Posted 1 week ago
J. C
Verified Buyer
“Little blip with the payment. But on calling, spoke with Samantha Mountfort who was so helpful and caring. She sorted it out with in minutes. Just to do checking in for flights and all ready”
Helpful Report
Posted 2 weeks ago
CAROLE L
Verified Buyer
“The process was very smooth”
Helpful Report
Posted 3 weeks ago
Kelly
Verified Buyer
“After a week of uncertainty. Going back and forward and holidays being cancelled. I finally managed to speak to STUART who went above and beyond to help me get the holiday booked. Polite, conscientious and did what he said he would do. Thanks Stuart”
Helpful Report
Posted 3 weeks ago
Munish
Verified Buyer
“Stuart was very helpful and provided me every information. Thanks”
Helpful Report
Posted 4 weeks ago
SHARON B
Verified Buyer
“Martin was very helpful”
Helpful Report
Posted 4 weeks ago
MARK R
Verified Buyer
“After a mix up with the booking i had to contact the team to rebook the same holiday but on a different date they helped me get it all sorted in the end”
Helpful Report
Posted 1 month ago
Samuel
Verified Buyer
“Stuart was very helpful and efficient he made the process very simple”
Helpful Report
Posted 1 month ago
Leanne
Verified Buyer
“Booked a last minute trip online and got a call back within 24 hours, as the rooms that we'd booked weren't all available on that board basis. Stuart was really helpful on the phone, found us a different room combination and honoured the original price. He went through everything and was really clear and friendly :)”
Helpful Report
Posted 1 month ago
Cris
Verified Buyer
“Many thanks for your help Stuart”
Helpful Report
Posted 1 month ago
Michael
Verified Buyer
“Thank you Stuart for taking us through our booking this morning. You where fantastic and friendly it's a pleasure to speak someone with great customer service Skills”
Helpful Report
Posted 1 month ago
Lydia
Verified Buyer
“Stuart was fantastic from start of booking process to the end. Thanks! Lydia.”
Helpful Report
Posted 1 month ago
Kim W
Verified Buyer
“After speaking to Stuart and arranging my holiday he helped with all my queries and concerns and I would be happy to use holidaygems again if Stuart could sort my holiday”
Helpful Report
Posted 2 months ago
RHIAN
Verified Buyer
“Stuart was very helpful. Very informative about price and details of holiday. Thank you”
Helpful Report
Posted 2 months ago
STEVEN
Verified Buyer
“Stuart was great in getting the booking sorted.”
Helpful Report
Posted 2 months ago
Wiltshire
Verified Buyer
“Not the easiest web site to use. However I have dealt with two very helpful people today . David who is the agent sorting out my holiday booking and Michael at customer services who put the problems I was having to David on my behalf.”
Helpful Report
Posted 2 months ago
Holiday Gems is rated 4.5 based on 2,086 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request