“Excellent service from start to finish ,pick up at the airport the taxi was waiting and on the return journey to the airport arrived in plenty of time for departure.The drivers were very friendly We have used Holiday Taxis a lot of times and always praised there service”
“This was not the 1st time we had used Holiday taxis and had hoped for a repeat great experience,on this occasion,we had nearly an hours wait to be collected from arrivals area,we had to make 3 phone calls before the shuttle arrived,hence the 3*,return pick up was fine but very early leaving us with a 4 hour wait at airport before the flight,as this was on a Sunday there was little likelihood of traffic problems.”
“Pick-up from Izmir Airport was booked through Holiday taxis. No transport was there for us on arrival. I contacted Holiday Taxis regarding this, they didn't bother to investigate or contact me further.”
“Arranged a transfer to my hotel. Luckily i checked afterwards. My pickup and dropoff was 5KM away from my hotel. They refused to poay me a full refund. i have cancelled both my trips with them this year. KEEP CLEAR PEOPLE>”
“This company is a scam. Ride did not show.
Phone contact did not work. Emergency number did not work.
Response on email complaint never came.
Let's boycott this company.”
“Ok, just to follow up as promised. Well as expected, HolidayTaxis did not respond within the 28 day response period (yes 28 days). So, as stated before, this company is absolutely horrible. They obviously don’t care about customer satisfaction, so buyer beware. Please think twice before using this company, as I will never use this company again. Bad service, clearly unprofessional, and no response to clear issues with their service. If you say you’re going to respond to my email, then please be professional and respond. I expected a standard response “we’re sorry for your inconvenience...but”, but I didn’t even get that....to funny! Please shop elsewhere, this is just a front company that subcontracts all the work to drivers they don’t even know...protect your family!”
“I have used this company multiple times and they are ok until you have a problem , arrived at Tenerife airport the transfer company had no record of our transfer we waited over an hour whilst they tried to sort it out then we were advised to get a taxi and sent the receipt to Holiday Taxis for a refund , several other people were also having the same issue at the desk .
6 weeks after we have returned home we finally have a response from Holiday Taxis which goes “ we cannot offer you a refund as you did not get your shuttle that was waiting for you and decided to get a taxi “ what a joke !!!!”
“Paid for two disabled people to be collected by car from Malaga airport. On the arrival no one was waiting. Had to make other arrangements which caused considerable distress. Holiday taxis promised refund which never happened, how dishonest and untrustworthy”
“Paid for collection at Malaga airport. No one was there. Had to make alternative arrangements. Two disabled people stranded! Contacted holiday taxis who had altered the date to the following week but said it was my fault! They agreed to refund subject to a £5 charge. That was promised with invoice 5 working days but there’s been no refund and now they are ignoring correspondence. Unreliable and dishonest do not trust”
“Booked on-line 22/08/2109 to be picked up in December at Reykavik International and drop off at my hotel and the reverse for return home. Paid for what I ordered BUT, the voucher sent says ": YOUR CITY SHUTTLE BUS DOES NOT INCLUDE A DROP OFF DIRECTLY AT YOUR HOTEL. Your drop off point will be at the main bus central station in Central Reykjavik" !!!! miles away fron my hotel and NOT what I ordered.
I cancelled by phone asit was NOT WHAT I ORDERED and they are still charging me the cancellation fee for their not providing the correct service!!”
“We booked our transfers and then moved from our hotel to a villa. I called the office to confirm new pick up address, all was confirmed over the phone and showed the amendment online on their booking system. I received a text message to confirm new pick up time and address and then the evening before our flight I received an email to say we were getting picked up at our previous address! Called the office, spoke to the manager who said we would need to book a local taxi! They had changed the address back to our previous hotel! Absolutely no attempt was made to rectify the situation, just kept repeating we would need to book local taxi, even though we had confirmation. We have 3 children, one of which is 4 months old and we've now to attempt to get a local taxi for 8am to get us to the airport for our flights. Absolute disgrace!”
“HolidayTaxis.com dumped me at the airport
Booked airport transfer for Prague airport at 1:15pm. The plane took longer than usual to disembark and Czech border control took close to an hour to pass through.
By the time I came out there was no pick-up sign or driver waiting for me. I searched for around 1/2 hour, in an airport I have never been to, just to make sure that the driver wasn't somewhere else.
Then I called their support line, first to Germany and at the end to their London HQ. By the time someone finally attended to my call, they blamed me for staying inside the controlled area for too long, and took too long to reach out to them when I couldn't find the driver.
There has been no refund, no apology, but only putting the blame on the customer. Use them only if you think you can push around airline and customs so as to catch the driver in time.”
“We booked transportation from our hotel to airport with HolidayTaxis. We waited for more than 40 minutes at the middle of the night with two small children. When we called, we were told that we had been forgotten by the driver! We then had to arrange transportation ourselves. When we came home we contacted customer service. It took more than a month to receive a reply after several attempts, and the reply was that they refused to make a refund. My advice is to stay away from HolidayTaxis, this nealy ruined our vacation..”
“Very bad service! don't book!
we ordered a transfer to Rhodes Via Google trips.
the pickup driver dropped us at the bottom of the hotel road, and we had to take a shuttle to the reception.
but what's WORSE was that they had decided for us the pickup time for the trip back.
they decided to schedule it 4 hours (!) before the flight, early morning - we missed our breakfast (and sleep time).
we called and the lady said, "Sir this is the pickup time for you, I have other calls to answer".
when we asked why - she said they need to pick up more people (that's a lie - we where the only ones picked up).
I said I would pay more for a private upgrade - she said she can't help.
I told her we will miss breakfast, and nowhere it was said it would be so early - she said that they don't care and it's not their problem, and if we will continue to ask "we will get nothing"
Appalling is the correct word for that service!”
