“Booking was easy, but outcome was poor. Company cancelled dropp off to the airport on very short notice, and did not notified us in any formal way, we got that info from our hotel host. Not one of the customer service numbers picked up the phone. Had to organize shuttle to the airport ourselves on few hours which ruined our end of the vacation. Will not book again.”
“Ready to pick us up on arrival and on return. Lovely drivers, very polite, very comfy cars. A great and efficient service at a great price. will Defo use again when flying to Malaga.”
“Really good transfers to and from the airport, driver to the resort was really friendly however the driver on the return to the airport was very miserable and aggressive. I would definitely recommend and use these again.”
“Had to make a number of phone calls to find out when our driver was arriving the day before departure was given a time which was way too early. Driver arrived on time but only had one other passenger to collect so arrived at airport 2 hours before check in opened. Also despite telling driver we were at the wrong level he insisted this was where we needed to be and as suspected we had to travel with outages down two floors to check in”
“This was a return booking Palma Airport to Cala Bona. The reception at Palma was frosty and it took 45 mins for the driver to arrive. No help from the front desk just commenting ?driver is on the way? poor customer service. The return taxi was seamless, on time, and a pleasant driver.”
“After a very delayed and fraught flight experience courtesy of Ryanair our late arrival at Marrakech on 23 October was not a problem for the staff manning the Holiday Taxis customer board. Once we had located them we were whisked away to our hotel. We were dealt with at the airport politely and patiently. The best experience of the day! On our early morning return there were the usual jitters 'will the pick up car arrive? or be on time? but there he was dead on the dot of 7.00 am. We were very impressed by the reliability and the efficiency of the drivers and having used you before are building a comforting trust in the name Holiday Taxis. Well done!”
“I had a private transfer booked from Benidorm to Alicante airport on the 29th of October. First we was dropped off at the wrong hotel address by the driver which we had to walk 15 minutes with three children and four suitcases to the right hotel and we knew no different and by the time we got there in 70? heat my children was disoriented by the time we got there it was quite an ordeal. Then on the way back we walked back to the hotel what the driver dropped from beniconnect which was our supplier through holiday taxies only to find the hotel we had booked first was the right hotel and then we nearly missed our flight. The lady who picked up was excellent and she helped us get to the airport asap although we wads hour late”
“Our transfer pick up time was 5 hours 15mins before our flight! A lot of hanging around at the airport Maybe you could think about reducing this transfer time when in low season as the bus wasn?t even 25% full”
“A long transfer time to our destination but with a prompt pickup. The transport was clean and very comfortable. We were also supplied with water throughout the journey, both ways The drivers on both trips were friendly and helpful with our luggage”
“The driver was on time and patient with us. He waited for us to complete all the process at the airport. He phoned me to check if all was going in order. That gave me peace of mind.”
“picked up at the airport no problem dropped a few people of in Bodrum, I was then told you be transferred to another bus which would take me to my resort, again went all round Bodrum, eventually after over 2 and half hours i got dropped of at my resort. Not happy the driver didn't know the area tried to explain where to go as I had been there before, but he could not understand me. I will not be using this company again, felt as I was a lone traveler that it was ok to treat me this way.”
