Hogies Online Reviews

Name: Hogies Online
Address: Units C5 & C6FNup End Business centre, ,, Old Knebworth, Hertfordshire
Rating: 4.88

4.9 Rating 15,546 Reviews

98 %

of reviewers recommend Hogies Online

4.9

Based on 15,546 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01438 821078

Email:

info@hogiesonline.co.uk

Location:

Units C5 & C6FNup End Business centre, ,,
Old Knebworth
Hertfordshire
SG3 6QJ

Hogies Online 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buongiorno ho attivato l'ordine 31698 in data 11/07/2024 del prodotto Diorshow mono ombretto 173 evening al costo di euro 44,90,sino ad oggi non ho ricevuto nulla. Mi fate gentilmente sapere quando arriva? grazie”

Helpful Report

Posted 1 year ago

Hi, Thank you for leaving your review. Your feedback helps us to maintain and improve our services. Unfortunately, we have no control over parcels being held in customs during International Shipping! We are so pleased to see your parcel has now arrived with you safely! Kind regards, The Hogies Team

Posted 11 months ago

“The perfume doesn't smell even for 5 minutes... I don't think it's original 🙄 I ordered matte lipstick, but it didn't come matte...”

Helpful Report

Posted 1 year ago

“I wasn’t very happy because I had to pay an extra 50$ upon receipt in Canada.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking your time to leave your review. Your feedback always helps us to maintain and improve our services. Our aim is always focused on 100% customer satisfaction and on reading your feedback it is obvious that we haven't achieved this with your purchase. Unfortunately, some countries may have their own customs fee payable on certain products of which we have no prior knowledge and no control. We do advise on our website that you contact your local customs office for further information before placing your order. Kind regards, Elise

Posted 1 year ago

“I ordered some sunglasses and I think somewhere along the line my address wasn’t completed properly…no fault of yous but I have had no contact from yourselves as the tracking number is now saying sent back to sender. If you could contact me so I can resolve the issue and finally receive what I ordered Many thanks Adam”

Helpful Report

Posted 1 year ago

Hi Thank you for letting us know about this issue. We can see that our customer service team has been in touch with you to try and resolve the delivery of your order. If you need to contact our customer service team please do so at: info@hogiesonline.co.uk. Thank you From The Hogies team

Posted 1 year ago

“Ok price but the taxes when you buy them from an EU-country becomes more expensive. Would only buy products that are hard to find och does not excist in my own country. Brexit was a really lousy idea 🤷🏼‍♀️”

Helpful Report

Posted 1 year ago

Hi Thank you for your review, we have noted your comments but unfortunately there are restrictions on some products for International Delivery Destinations. If you order goods from the website for delivery to an International Delivery Destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. You will be responsible for payment of any such import duties and taxes. Please note that we are not able to refund postage costs if a customer refuses an order due to duties imposed as we have no control over these charges and we cannot predict their amount. Please contact us if you are unsure as to whether we deliver to your location, or your local customs office for further information before placing your order. Thank you From The Hogies Team

Posted 1 year ago

“Hi Hogies, i am impressed with ease of ordering and super quick delivery. I bought the travel size Moroccan oil dry shampoo for dark tones which is pretty bad. The can disappears after 2 days use and besides leaving a whitish residue on my scalp, which felt unpleasant, did not otherwise work. I won’t be purchasing this item again and would actually like my money back”

Helpful Report

Posted 1 year ago

Hi Please contact our customer service team if you wish to return any unopened and unused products. Their contact address is : info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 1 year ago

“I liked the lipstick that I bought from hogies. I thought they were very pricey though. And what was the $1.39 fee all about.”

Helpful Report

Posted 1 year ago

“The parcel delivery took quite a long time from the moment of ordering and payment, it was 10 days. I received an email about a delay of shipping because of unspecified reason. The order came correctly, they even included candies. Thanks) But there is a moment, the hand soap arrived open. It feels like it has already been used before it was sent. The liquid appears to be much less than what would normally be in a full bottle of product. Dear Hoggies, please check the products before sending, because opened products can also spill into the box.”

Helpful Report

Posted 1 year ago

“The fragrance was off. But the team helped with the refund quickly.”

Helpful Report

Posted 1 year ago

“Bought lipstick. Colour completely different than viewed”

Helpful Report

Posted 1 year ago

“Thought I was ordering Lancome Idole 100ml Eau De Parfum & Make Up Gift Set. However, when it arrived all the packaging stated that the Eau de Parfum was only 50ml. On checking with Hogies it was apparent that their web page incorrectly stated the size. The web page has been updated to correct size but if you search for 100ml, Hogies still show on search.”

Helpful Report

Posted 1 year ago

Thank you for bringing this matter to our attention, and we apologise for any inconvenience you experienced with your recent order. I'm pleased to inform you that our customer service team has addressed the issue, and they have worked to rectify the incorrect product information on our website. The webpage has now been updated to reflect the correct size of the Lancôme Idôle Eau de Parfum. Please be aware that it may take a bit of time for the corrections to fully propagate and disappear from search results. We appreciate your patience in this matter. If you encounter any further issues or have additional questions, please do not hesitate to contact our customer service team, who will be happy to assist you. Once again, we apologise for any confusion, and we value your feedback as it helps us improve our service. Hogies Team.

Posted 1 year ago

“Arrived promptly but not like my usual product - Lancome Defincils Noir. Thicker consistency to the product when new. I wouldnt buy from here again”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that the product you received did not meet your expectations and was different from your usual product. Your satisfaction is of utmost importance to us, and we apologise for any inconvenience caused. Please note that product formulations can vary from batch to batch, and this may result in slight differences in consistency or texture. We understand that you prefer the product's usual consistency, and we appreciate your loyalty. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to contact our customer service team info@hogiesonline.co.uk . We value your feedback and would like the opportunity to make things right. Thank you for your understanding, and we look forward to serving you better next time. Hogies Team

Posted 1 year ago

“So far so good! But, as yet I haven't received my order!”

Helpful Report

Posted 1 year ago

“I bought and received six hand soaps. Four were somewhat open and leaked slightly all over the bottle. Two were closed tight. There was no cellophane seal on them. All soap liquid was about an inch or so from the top. Usually, Bath and Body Works soap goes up to the very top of the bottle and is cellophaned, so it was odd that these six bottles were not completely full and cellophaned shut. I tried the soap, and it feels and smells correct. I was glad I could find this soap somewhere because it is my fav favorite smell. Very fast shipping!”

Helpful Report

Posted 1 year ago

Hello, We're delighted to hear that you were able to find your favorite scent, and we appreciate your kind words about our fast shipping. Your satisfaction is important to us, and we're pleased that you found the soap to feel and smell correct. Regarding the issue you mentioned with some of the bottles being somewhat open and leaking slightly, we apologise for any inconvenience caused. We understand that the lack of cellophane seals and the soap levels being an inch from the top were unusual compared to your previous experiences with Bath and Body Works products. We take your feedback seriously, and we will look into the packaging and sealing process to ensure the quality and integrity of our products. If you ever encounter a similar issue in the future or have any other concerns, please don't hesitate to contact our customer service team. We're here to assist you and make sure your shopping experience with us is always satisfactory. Hogies Team

Posted 1 year ago

“Ordered online a nailpolish as a gift, but on arrival the parcel was empty. Only cardboard container no content. Phoned about the issue immediately. Still investigating, but no update yet.”

Helpful Report

Posted 1 year ago

Hi Thank you for letting us know about this. Our customer service team have been in touch with you to let you know that we have opened an investigation with the Royal Mail regarding this and will be in touch as soon as we hear anything. Please bear with us while we wait for the result of the Royal Mail investigation. If you need to contact our customer service team please do so at: info@hogiesonline.co.uk Thank you From The Hogies team

Posted 1 year ago

“Paid for a next day delivery but item was delayed and delivered late.”

Helpful Report

Posted 1 year ago

Hello, We deeply regret the delay in delivering your order, especially given your choice of our next day delivery service. Your satisfaction is our top priority, and we understand the importance of prompt delivery. We want to transparently share that the delay was caused by unforeseen issues with our delivery partners. While we work closely with them to ensure smooth and timely deliveries, sometimes unforeseen circumstances can lead to delays. Our dedicated customer service team has already attempted to contact you to discuss your experience further. Your feedback is incredibly valuable to us, as it allows us to enhance our services and address any issues with our partners to prevent such delays in the future. Kindly review your email notifications, as our customer service representatives are eager to engage with you and assist in resolving this matter promptly. Your trust in our service is greatly appreciated, and we are fully committed to ensuring your complete satisfaction. Thank you for your patience, and we eagerly await your response. Hogies Team

Posted 1 year ago

“Product packaging was absolutely mangled, luckily it wasn’t a gift.”

Helpful Report

Posted 1 year ago

Hi Thank you for letting us know. We sell a huge range of products which come in damaged/dented packaging, as well as a huge range in perfect packaging. When a product is in a damaged box we include text in the header which says 'Blemished Box' and in the description to explain that: 'Products may have dents, marks, be unsealed or have no box, and that they may not be suitable to give as a gift, but are perfect for our personal use.' If you are not entirely happy with your purchase please contact our customer service team at: info@hogiesonline.co.uk who will be able to resolve the issue for you. Many thanks From The Hogies Team

Posted 1 year ago

“Product is really nice. Customs clearance costs to high relativeren to product price.”

Helpful Report

Posted 1 year ago

“I like to support family businesses, but could not give a vote of 5 because you sent the incorrect cream. I ordered: Chanel Le Lift - Creme Riche. Nevertheless, I accepted it because you are a family business.”

Helpful Report

Posted 1 year ago

Hi Thank you for your review, and for supporting us as a small family business. We do appreciate you choosing to buy from us. We do apologise if there has been a mix up with your order. We have checked your details and can see that you ordered/received a Chanel moisturising night cream. Our customer service team will contact you to see if we can resolve the matter to your satisfaction. If, in the meantime, you wish to contact us please email us at: info@hogiesonline.co.uk Thank you From The Hogies team

Posted 1 year ago

“I bought two foundations same colour but the packaging was written different and on the actual product one was black with number on one clear so not sure if these are genuine legit Lancôme products????”

Helpful Report

Posted 1 year ago

Hi Thank you for your review. We can assure you that all of our products are genuine as we only buy from a small number of established companies who we trust and have been buying stock from since we started Hogies Online over 13 years ago. As we buy from a few different companies packaging etc.. may vary but if you are in any way unhappy with your purchase please contact our customer service team on: info:@hogiesonline.co.uk and they will be happy to help you. Thank you From The Hogies Team

Posted 1 year ago

Hogies Online is rated 4.9 based on 15,546 reviews