Hitchcock & King Ltd Reviews

Name: Hitchcock & King Ltd
Address: 74 — 86 Carnwath Road, Fulham, London
Rating: 4.09

4.1 Rating 69 Reviews

78 %

of reviewers recommend Hitchcock & King Ltd

Company Reviews

Metrics

Info

4.1

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

About Hitchcock & King Ltd:

Hitchcock & King have over 40 years experience of serving London as timber and builders merchants.

Visit Website

Phone:

020 8012 8032

Email:

sales@hitchcockandking.co.uk

Location:

74 — 86 Carnwath Road, Fulham
London
SW6 3HW

Write Your review

Tell us how Hitchcock & King Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered beams and blocks flooring 7 weeks ago ( lead time 2 weeks), I have been told several times "you will get it tomorrow or this afternoon" by Ashford branch. Delay my project already for 4 weeks. I still did not receive it until today. I have to pay delay fee.”

Helpful Report

Posted 2 years ago

Hi Stan - We appreciate you taking the time to leave this review. It's sad to hear that your customer service experience didn't live up to our high standards on this occasion. This is something we will be looking into internally. Would it be possible for you to email sales@hitchcockandking.co.uk so we can understand what happened here? Thank you

Posted 2 years ago

“Difficult times with COVID but disappointing that your Twickenham brand decides to pick up the phone and then hang up immediately. Poor service”

Helpful Report

Posted 4 years ago

Hi Marc, We appreciate the time you've taken to leave your feedback. You are quite right, Covid-19 has presented some huge demands on us as a business and we are trying our hardest to work through this. We’re doing our very best to answer all of your phone calls, as well as preparing all of your orders for delivery or collection, but we’re seeing extremely high demand. Please do keep trying and we will help you as soon as possible. Thanks,

Posted 3 years ago

“Dreadful service in Ashford , 50% of staff standing around in branch doing nothing and no one answers the phone, can’t understand how they operate like this”

Helpful Report

Posted 4 years ago

Hi Evan, Thanks for taking the time to leave this review. I'm sorry that you left feeling with this impression of H&K, clearly, we didn't live up to our normal standards. As I'm sure you'll understand, we are experiencing unprecedented levels of demand at this stage and are working our hardest to try and keep up our levels of customer service. I hope we can rectify this on the next occasion. Thanks,

Posted 4 years ago

“This is the second time l have been into the Fulham branch in the last year. Both times there were loads of blokes standing behind the counter trying their best to ignore me. When one of them eventually came over his attitude was dreadful and he really couldn't care less about helping out. I went round the corner to Jewsons and had a completely different experience.”

Helpful Report

Posted 5 years ago

“Dropped into the Epsom branch for some timber yesterday at 4pm and was told by the manager that it was a bit late in the day to cut anything! Appalling customer service from manager and staff, foul language in constant use and general loutish behaviour. Forklift driver was also operating the lift and using his mobile phone. It will be a long, long time before I use your Epsom branch again.”

Helpful Report

Posted 5 years ago

“Went in to get help on a quote at Ashford Surrey. I was shocked at the way I was spoken to at customer services. Apalling customer service. I won't be going there again. Terrible company.”

Helpful Report

Posted 5 years ago

“This morning I was verbally abused by one of the delivery driver of the company while he was parked wrongly. I was actually happy to wait but just got shouted at for using the road and got told that having his hazards on gives him all right and that he could even sit in his van and make me wait if he wanted to. I had to call the manager as it was a very rude and unnecessary behaviour. I am pregnant and had a toddler in the car. The manager however was very apologetic and very nice.”

Helpful Report

Posted 6 years ago

“Just experience the most foul mouthed and horrific employee from your company while driving on the A23 in croydon. Absolutely disgusted by their behaviour, esp with me having two young children in the car.”

Helpful Report

Posted 6 years ago

We're sorry to hear this, if you could email sales@hitchcockandking.co.uk with details of roughly what time this occurred we will look into this for you.

Posted 6 years ago

“I called up the Streatham branch, to order some hardwood and they refused to cut the decking for me. As a timber service, I think this is appalling. Kind regards Lorraine Barclay”

Helpful Report

Posted 6 years ago

We're sorry to hear this, I've messaged privately to ask for the (approximate) time of this call so that we can look into this further.

Posted 6 years ago

Hitchcock & King Ltd is rated 4.1 based on 69 reviews