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Hippychick Reviews

4.8 Rating 2,426 Reviews

97 %

of reviewers recommend Hippychick

Company Reviews

Product Reviews

4.8

Based on 2,426 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Hippychick:

Hippychick is a family run business founded in 1999 by Julia Minchin, shortly after the birth of her first child, Tom. Today Hippychick products are widely available in the UK and many countries worldwide.
Hippychick has won over 100 business and product awards including Best UK Nursery Distributor for several years in a row. The ethos of the business is to bring innovative and exciting products to the market at the same timeas providing exceptional customer service.

Visit Website

Phone:

01278 434 440

Email:

enquiries@hippychick.com

Location:

1 Roberts Drive, Taunton Road, Bridgwater,
1 Roberts Drive, Taunton Road, Bridgwater
Bridgwater
TA6 6BH

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Hippychick 5 star review on 25th March 2024

Hippychick 5 star review on 14th March 2024

Hippychick 5 star review on 2nd November 2023

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Hippychick 5 star review on 28th July 2023

Hippychick 5 star review on 13th July 2023

79

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor packaging and stuck zipper. I paid for a new product and it appears that the product i received was a repackaged and not new.”

Posted 1 year ago

Good Afternoon, We are so sorry you aren't happy with how your order arrived. This is obviously not acceptable and we would really love to make it right. I can see you ordered via Amazon so I am unable to see your contact details. Could you possibly get in touch with our team at enquiries@hippychick.com so we can rectify this. Thank you The Hippychick Team

Posted 1 year ago

“Love using it but took a few goes to get the fit right. Super tight is best. After just three weeks wear it’s coming away at the seams (my daughter is just 17lb) so have requested a replacement.”

Posted 2 years ago

“Face on phone smudged”

Posted 2 years ago

Hi, We are so sorry you received a product like this! Obviously this isn't acceptable and we will rectify it immediately. Our team will be in touch with you today to get a replacement organised. Thank you Hippychick

Posted 2 years ago

“Price did not match the item.to small and priced to high”

Posted 2 years ago

We are so sorry to hear you aren't happy with your purchase. We are in the process of looking for your order so we can try to rectify this for you. A member of our team with be in touch asap. Thank you

Posted 2 years ago

“Purchased this suit for my grand daughter as it stated it was fleece lined: it was only lined in the hood and around the zip. A bit of a disappointment to be honest and would not have ordered had I known!”

Posted 3 years ago

“Hi i ordered this from friends of Joules before and got exactly what i wanted which was the fleece lined 1 excellent so wasn't expecting this one to not the same.”

Posted 3 years ago

“Not received it yet”

Posted 3 years ago

“Really thought it would have been better”

Posted 3 years ago

“Didn’t arrive in time for my holiday”

Posted 3 years ago

“it still hasn't arrived!”

Posted 3 years ago

Hi Caroline, I'm so sorry to hear your product hasn't arrived. Could you possibly contact us on either 01278 434440 or email enquiries@hippychick.com so we can try and get to the bottom of it. In the meantime, do always feel free to contact us before leaving a negative review as our team is always more than happy to resolve issues quickly and efficiently. Thank you The Hippychick Team

Posted 3 years ago

“Loved the idea but the tubes are not the best quality. I will be returning the product as i discovered a hole at the end of one of the tubes after inflating them. Little disappointed and for that I will not be reordering.”

Posted 4 years ago

“I was sent the wrong item I ordered a purple triceratops but was sent a purple Dragon. The box said it was a triceratops but it was a dragon instead. I tried to email to sort out returning the item using the email address on the paperwork but it does not work. I have to pay to return the item at my expense and then wait for a refund. I should not have to pay when it's not my mistake.”

Posted 4 years ago

Hi Erika, We've just received your email and are replying to you right now. We are so sorry to hear you received the wrong HappyHopper! We will be replacing it immediately for you on a swapit service meaning you will not have to pay anything to return it. I hope this is okay. So sorry again for the inconvenience. Thank you Alex

Posted 4 years ago

“I am a bit disappointed to be honest. The pots are cute but one pot the lid does not fit securely and it cannot be used to take food in a bag or even in the fridge as it comes off very easily. The other pot is fine and the lid fits well. The other items are good. Delivery was quick.”

Posted 4 years ago

Hi Janet, We are so sorry to hear you are dissapointed with your Tum Tum Peepo Pots. I will message you directly to rectify this situation. Thank you Alex

Posted 4 years ago

“The product I received came perfectly packed and looks adoreable, just like on the website. It's a great toy and I'm sure my baby would love it, however, it has a very strong and distinctive smell. It's so strong I'm considering getting rid of it, as the entire room I keep it in is overtaken by the odour. I didn't return it upon receiving, because I really like this toy and would love my baby to play with it and decided to try to clean it. Unfortunately none of the methods helped and it still smells horribly.”

Posted 4 years ago

Hi Alicja, We are so sorry to hear your Rocker isn't perfect! Our Nattou Rockers are kept in their own plastic carry cases. Because they are stored like this for a while before being sent to their new home, they can sometimes absorb the plastic smell. We recommend keeping the Rocker out of it's case for a minimum of 48 hours to let it air. The smell should then disperse. If you are still having problems after this weekend, please don't hesitate to contact our customer service team - enquiries@hippychick.com So sorry again! The Hippychick Team

Posted 4 years ago

“not too sure what to say as still waiting for the travel coat to arrive having been promised a delivery date earlier in the week ... I believe its been pushed on a further day or 2...all a bit disappointing. wish I could be more positive...sorry...got a feeling my grand daughter whom is coming to stay for a long weekend will arrive before her bed! you ask also about the flipfloot sleepsuits...they've not arrived either!”

Posted 5 years ago

Hi Annie, We are so sorry to hear you are disappointed with the speed of your delivery. We can see exactly what has happened here and I will message you privately to go through it in more detail. Thank you The Hippychick Team

Posted 5 years ago

“The item is a great idea...Just not for big mums. When wearing the seat it fits at an angle on my side, so baby would also be at an angle if he sat on it. Returned.”

Posted 6 years ago

“Main problem was in how our 3 year old responded to it. She kept thinking it was a big game, trying to take the inflatable out and knocking the side so it hung down, then getting upset when it did that. We had to take the whole thing out and just reach with normal sheet. She has been fine sleeping in bed without side to it, but hippychick product has been consigned to back of wardrobe.”

Posted 6 years ago

“The last one leaked so replaced as few years old . Ordered adult mattress protector but came with picture baby on it daughter not happy . Was told by hippy chick that it was the same with different packaging and therefore couldn't exchange or replace without postage cost”

Posted 6 years ago

“I ordered a fitted mattress protector sheet for my daughter's cot bed - we have one already which has washed really well, however, this one went bobbly on the first wash! The quality just doesn't seem as good. Disappointing for the price!”

Posted 7 years ago

“Mattress protector seemed like a good idea but very little absorption meaning that liquid runs off sheet. Mattress is protected but surrounding area i.e.: carpet, is dripped on. I would be wary of trying other products as return postage has to be paid for. Splat mat will hopefully come in useful for messy play. I love the soft toy and hope my grand daughter does too.”

Posted 7 years ago

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Hippychick is rated 4.8 based on 2,426 reviews