Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.89

4.9 Rating 4,559 Reviews

97 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 4,559 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“Great service”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your 5-star rating of Hilton Car Supermarket, Hayley. We are so glad that you had a great experience with us! Your appreciation for the great service we offer is much appreciated. Thank you again, and we look forward to seeing you again soon.

“At first it was all good but once the finance company realised then there was no communication from Hinton despite calling several time being told that that the person you are dealing with is busy they will ring you back but never got a call back. Even drove 2 hours after an appointment to see the car. Waited about 20 minutes before someone came to help us despite checking in at reception. Was just given the key and shown the car. Took sometime for someone to give us an update. Got transferred to another person for collection. The day we went to collect the car the it was the person day off so he informed us his colleague will deal with us. Got there, checked in at reception as before it takes another 20 minutes before we are seen. Nobody really knew what was going on. The two guys who were on the shop floor then did there best to check on the system and started to help us. The car had no fuel at all on red that that they had to put warm water on the windscreen to get the ice off. Told them as least they could have fueled up at least it wont be flashing for fuel was informed you should have sorted with your sales person. There was no v5, only service history for the last 3 years. The car ran out of fuel just as we were getting to the nearest fuel station pushed to the fuel pump. It was not a good experience of purchasing a car.”

Helpful Report

(Hilton Car Supermarket) -

Hello Linah! We sincerely apologize for the inconvenience you've faced throughout this process. Your experience does not align with our standards, and we're committed to resolving these issues promptly. We deeply regret the lapses in communication and the inconvenience during the collection. Rest assured, we're investigating and taking necessary steps to prevent a recurrence. We understand the frustration regarding the fuel situation, and we'll address this internally to ensure better preparation in the future. Your feedback is invaluable, and we appreciate your patience. Please contact us directly to discuss this matter further via email at hiltonassist@hiltoncarsupermarket.co.uk, and explore ways to make amends. Your satisfaction is our priority, and we're dedicated to improving your overall experience with Hilton Car Supermarket.

“Ali provided amazing service throughout our time here. Would highly recommend to anyone looking to purchase a new car.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much Elliot for the review! Ali is truly dedicated to providing exceptional service, and we're thrilled that it was reflected during your visit. Your recommendation means a lot to us. We strive to make every car-buying experience as smooth and enjoyable as possible. We appreciate your trust and look forward to assisting you or anyone you recommend in the future!

“Excellent service”

Helpful Report

(Hilton Car Supermarket) -

Thank you for giving Hilton Car Supermarket a 5-star rating! We are thrilled to know you have experienced excellent service. We appreciate your support and look forwarding to helping you again soon.

“Very good. Painless and a wide selection”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your review, Alan! We're thrilled to hear about your positive experience! Making your journey painless while offering a wide selection is what we aim for. Your satisfaction is our utmost priority, and it's incredibly rewarding to know we've met that mark. Thank you for choosing us and for sharing your feedback.

“Very professional,happy with service provided.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your review, Michal! We are thrilled to know that you had a great experience with us and that you found us to be very professional. It is our pleasure to provide you with the best service possible and we truly appreciate your kind words. We look forward to serving you again soon.

“They were really respectful and helpful throughout the entire process. Thanks again.”

Helpful Report

(Hilton Car Supermarket) -

Thank you for taking the time to give us your review, Ahmed. We sincerely appreciate your kind words! It warms our hearts to know that you felt respected and supported throughout the entire process. Your satisfaction is our top priority, and we're delighted to have been of assistance. Thanks again for choosing us, and we look forward to serving you in the future.

“Amazing! Each staff that supported me to get me financed from beginning to end were very helpful, let me know that i could call them if I had any issues. They were polite and patient and got everything done for me within 2-3 days. Very happy with my service that I received. Thank you guys!”

Helpful Report

(Hilton Car Supermarket) -

Thank you, Chizzel, for your 5 star rating! We are glad to hear that you had an amazing experience at Hilton Car Supermarket and that each staff member was supportive and helpful throughout the financing process. We greatly appreciate you taking the time to share your experience with us and we are delighted that it was a positive one. Thank you for your kind words and continued support!

“Very friendly, very helpful, would thoroughly recommend.”

Helpful Report

(Hilton Car Supermarket) -

Thanks, Paul for your wonderful review of Hilton Car Supermarket! We are thrilled that you were pleased with our friendly and helpful service, and we are glad to hear that you would thoroughly recommend us. Thank you for your kind words!

“Good service and friendly”

Helpful Report

(Hilton Car Supermarket) -

Thanks for the review, Louise! It's great to hear that you had a good experience with good service and friendly staff. We appreciate your kind words and support!

“They were very nice at the start the sales executive was named dale. When it come to see in the car I noticed that the tire were not at legal limit and under the bonnet the car has had some doggy repair’s. At this point dale got very rude and made excuses like your getting a second hand car it does not need to mess any legal law.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much, Usama for your feedback about your experience at the Hilton Car Supermarket. We sincerely apologize for the inconvenience you experienced during your visit. Providing quality service and reliable vehicles is our top priority, and it's disappointing to hear about the issues you encountered. We understand your concerns regarding the condition of the car and the response received. We'll address this matter internally to ensure that our team provides better assistance and addresses such concerns with the utmost professionalism. Your feedback is valuable, and we appreciate you bringing this to our attention. If there's anything we can do to assist further or if you have any additional details to share, please reach out to us directly via email at hiltonassist@hiltoncarsupermarket.co.uk. We aim to improve based on your feedback and hope to restore your confidence in us.

“Ali was very helpful and put us at ease. Y The service was very good, just took a while due to my bank being slow to transfer the money.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for the 5-star rating, Tim! We really appreciate your feedback. We're glad you had a great experience with Ali—it sounds like he was incredibly helpful and put you at ease. We're sorry it took a while for your bank to transfer the money, but we're glad it worked out in the end!

“Riley has been great . So far can’t fault the service of the whole team.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your 5-star rating, Philip! We appreciate your kind words and are so glad to hear that Riley has been great and that you can't fault the service of the whole team. Thank you for choosing Hilton Car Supermarket!

“Good customer service, stayed past closing to ensure hand over of car went ahead. Would return”

Helpful Report

(Hilton Car Supermarket) -

Thank you for your kind words, Ryan! We're thrilled to hear that our team's commitment to exceptional service was evident during your car handover. Going the extra mile to ensure a smooth experience is what we aim for. Your satisfaction is our priority, and we're delighted that you had a positive interaction with us. We look forward to welcoming you back and assisting with any future automotive needs you may have. Thank you for choosing us, and we appreciate your trust and support!

“Ali and the team were great, very helpful and courteous. Would definitely recommend buying from here.”

Helpful Report

(Hilton Car Supermarket) -

Thank you for your 5-star rating Tom, we very much appreciate it! We're delighted that Ali and the team were great and helpful. We're glad to hear we met your expectations and that you would recommend buying from us. Thank you for your kind words!

“No fuel in car , car still registered as disabled so I had to go post office to change before I could even drive the car. Car filthy when test driven. 4 hrs to buy a car.”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your feedback, Ashley! We are very sorry to hear that your experience of purchasing a car at Hilton Car Supermarket wasn't the best. We understand that you faced issues like no fuel, having to go to the post office to change the registration, and a filthy car when you test drove it. We apologize for all of this and we would really appreciate it if you could tell us what we can do to ensure a better experience for you and future customers. Thank you again for your valuable feedback.

“Excellent service quick response thank you Hilton team”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for taking the time to share your experience, Mubarek! We're thrilled to hear that you had an excellent encounter with our team at Hilton. Providing prompt and efficient service is always our priority, and we're delighted that we could meet your expectations. Your kind words mean a lot to us and will be shared with the entire team.

“Happy of my purchase”

Helpful Report

(Hilton Car Supermarket) -

Thank you so much for your 5-star rating of Hilton Car Supermarket, Mcronold! We're delighted to hear that you're happy with your purchase! Your satisfaction means a lot to us, and we're thrilled that we could assist you in finding the right car. We appreciate your trust in us and hope to continue providing you with exceptional service in the future. Thank you for choosing us!

“Sean was very helpful and went above and beyond He is a credit to u A++++ for customer service”

Helpful Report

(Hilton Car Supermarket) -

Thank you, Robert, for your 5-star rating of Hilton Car Supermarket! We appreciate your kind words about Sean, he certainly did go above and beyond to provide excellent customer service. We are delighted to have earned your top rating, and we thank you again for your kind words.

“Very friendly, sorted issues out quickly. Needed a recall before I could finance the car and they managed to get that done within a few days when it was expected to take a month. Jared and Faraaz were excellent.”

Helpful Report

(Hilton Car Supermarket) -

Thank you, Mohammed, for your 5-star rating of Hilton Car Supermarket! We are so pleased to hear that you found Jared and Faraaz to be excellent and that they were able to sort out the recall issue quickly. We strive to provide top-notch service to all our customers and your review is a proof to that. Thank you again for your kind words!

Hilton Car Supermarket is rated 4.9 based on 4,559 reviews