Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.88

4.9 Rating 4,876 Reviews

97 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 4,876 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“I recently purchased a pre-owned Audi from Hilton car supermarket. Mister Hassan was responsive and so helpful. My schedule for getting to the dealership was a bit challenging so Mr. Hassan accommodated all my paperwork via email. All was complete and ready to go when I came to get my new car! Thank you for a great experience. I Appreciate it so much!”

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“I’m waiting on a response for a miss sold vehicle!! I am yet to hear back from them after email and email and phone calls!!”

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“I bought a Volvo S90 from this place and it was faulty within 48 hours. From day one, they couldn’t care less. It took them over three weeks just to start acknowledging me, and even then, their attitude was disgusting — rude, arrogant, and completely dismissive. They claim they “kept in contact” — that’s an outright lie. I was the one chasing them every single time. I’ve sent over a dozen emails and got two replies. I’ve sat on hold for half an hour or more just to get through to them. Not once did they call me to give me an update. Meanwhile, I’m out of pocket for window tints I paid for, road tax for two months for a car I didn’t drive and insurance and I’ve wasted my time, money, and effort because they sold me a broken car and then ignored me. This dealership is dishonest, unprofessional, and treats customers with zero respect. They take your money, sell you a problem, then vanish. Do yourself a favour — avoid them like the plague”

Helpful Report

“We were served by very knowledgable, friendly sales staff named Micah, he was excellent, very patient since we asked him too much questions about our car. He went above and beyond by coming on his day off, helping us just to finalise with all our paper works and complete the purchase of our car which was brilliant.I look forward to buy my car in future too with this company.”

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“They were great worked with us on everything and helped us get our second car thank u ”

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“My sales person is an excellent, punctual, knowledgeable, passionate, patient and terrific person to work with.”

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“Excellent service and experience looking forward to coming back for next car.”

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“The financing process was seamless and I never felt any pressure to make a rushed decision. I believe this dealership is the go-to place for anyone in the market for a new or used car ”

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Thank you, Valerie! We’re thrilled to hear that you found the financing process seamless and enjoyed your experience without any pressure. Your recommendation means a lot to us, and we look forward to helping more customers find their perfect car!

“Saqib did a fantastic job as a salesman and did an excellent job of making me feel confident about making my purchase.”

Helpful Report

Thank you, Amelia! We're so pleased to hear that Saqib made your car buying experience a confident one. Your feedback is greatly appreciated, and we’re here for all your future needs!

“Everyone is extremely nice and welcoming. Very responsive to issues that may arise.”

Helpful Report

Thank you, Sawyer! We’re so glad to hear that our team made you feel welcomed and was responsive to your needs. Your kind feedback truly motivates us to keep providing the best service possible!

“The experience of buying the vehicle stress free with his patience,professionalism and not pushy to say the least.”

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Thank you for your wonderful review, Paul! It is delightful to hear that your vehicle purchasing experience was stress-free and that you appreciated our patience and professionalism. It's a pleasure to assist customers like you, and we wish you endless joy behind the wheel!

“The loyalty of customers at this business is impressive. Quality service”

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Thank you for your fantastic review, Karoline! We're overjoyed to hear that you noticed the loyalty of our customers and appreciated the quality service we strive to provide. Your support means the world to us!

“Very happy with the service and help.”

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Thank you for your kind words! We're so glad to hear that you were happy with our service and support. It's our goal to ensure every customer has a positive experience, and your feedback truly motivates us. Wishing you many happy miles!

“They explained everything and worked hard to get what I was looking for. They were very understanding and helpful.”

Helpful Report

Thank you so much for your kind words, Douglas! We're delighted to hear that our team was able to explain everything and assist you in finding exactly what you were looking for. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your experience!

“Very considerate and prompt.”

Helpful Report

Thank you for your kind words, Olivia! We're glad to hear that you found our service considerate and prompt. Your feedback inspires us to keep exceeding expectations, and we truly appreciate you taking the time to share your experience.

“My experience with Hilton car supermarket was excellent! The website was easy to navigate, and the whole process was smooth and transparent. What stood out to me was the wide range of items available and the clear details provided for each listing. The customer support team was also very responsive and helpful when I had a question.”

Helpful Report

Thank you for your wonderful review, Dominic! We’re thrilled to hear that you found our website easy to navigate and that the entire process was smooth and transparent. We take pride in offering a diverse range of items and providing clear information, so it’s great to know you appreciated that. Our customer support team is always here to help, and it’s fantastic to hear they met your needs.

“Avoid this company – complete waste of time and money! I paid a £99 deposit to reserve a car, as instructed by the dealership. They told me I’d get a call back within an hour to move forward with the process. No one called me. After two hours, I called them myself only to be told the car had already been sold to someone else – despite my deposit being paid. To make matters worse, they ran a credit check on me (which now shows up on my Experian report), even though the car was no longer available. I’ve now seen many other negative reviews describing the same careless and dishonest behavior, and sadly, they’ve just proven them right in my case. This company is completely unprofessional. Taking people’s deposits, running credit checks, and then selling the car behind your back is not only disrespectful – it's borderline unethical. Do yourself a favor and stay far away from these guys. I’m now chasing a refund and regret ever dealing with them.”

Helpful Report

Hi Constantin, we’re very sorry to hear about your experience and understand how frustrating and disappointing it must have been. We regret the miscommunication regarding your reservation and the inconvenience caused by the credit check. This is not the standard we strive to uphold, and we apologise for falling short. We are eager to resolve this for you and have already sent an email and made two attempts to contact you by phone. Please check your inbox for a message from hiltonassist@hiltoncarsupermarket.co.uk and respond at your earliest convenience so we can move forward and provide the support you deserve. Thank you for your patience.

“Very disappointed I bought a discovery March 2025 it was a faulty car, I have been following trading standards under consumer act and been waiting for a refund for 4weeks since they have had the car and still no refund. I keep being told it will be paid and then that day it does not get paid. I am unable to get hold of Venu after sales manager. He does not answer calls or respond to messages. Rarely emails and then it is false information. I am hoping they come through before having to follow legal advise. Extremely disappointing and stressful situation to be left it.”

Helpful Report

Hi Annemarie, thank you for taking the time to share your experience. We are truly sorry for the stress and frustration this situation has caused you. We fully understand how upsetting it has been, especially with the delays and difficulty in reaching our aftersales team. There was an unfortunate miscommunication, and we sincerely apologise for that. However, we are pleased to confirm that the issue has now been resolved and you have been paid in full for the repair. We genuinely appreciate your patience throughout this process and remain committed to providing better support moving forward.

“Bought a used car that broke down in a week. Zero support from after-sales, no updates, and no resolution. Car still with them, unusable. Regret buying from them – stay away! #CarBuyersBeware #UsedCarScam”

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Hi Harun, thank you for sharing your experience. We are truly sorry for the distress and inconvenience this situation has caused. Unfortunately, the fault with the hybrid system was unforeseen during the initial checks, and we sincerely apologise for any breakdown in communication. However, we have agreed to switch your vehicle as a resolution due to the unexpected delay. We genuinely appreciate your patience and remain committed to ensuring a smoother and more positive experience moving forward.

“Dreadful after sales service trying to return an unroadworthy car supposed to pick up at 11 no show called at 15.00 after hanging on for 30 minutes told they would look into it and call back in 30 mins no call called back on hold for over an hour no response do not buy from these people”

Helpful Report

Hi! We're truly sorry to hear about your experience and sincerely apologise for the inconvenience and lack of communication you’ve encountered. While all our vehicles are thoroughly inspected before handover, if any issues have developed since, we are here to make things right. Please email hiltonassist@hiltoncarsupermarket.co.uk with your full name and registration number, and a member of our team will be in touch shortly to resolve the matter as quickly as possible.

Hilton Car Supermarket is rated 4.9 based on 4,876 reviews