Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.92

4.9 Rating 1,402 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,402 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

Write Your review

Tell us how Hillcroft Surgery Supplies Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st time using. order received very prompt & all correct. Small issue with pin number but was still able to place the order & now all sorted Many Thanks.”

Helpful Report

Posted 1 year ago

“Service always really good and very quick to arrive. Please could instruments not be put in the delivery box loose as then all need to be separated when ordering different items. Thankyou.”

Helpful Report

Posted 2 years ago

Hello Roxy, Thank you very much for your review, your feedback is greatly appreciated! As mentioned in my email to you, we’ve instigated a solution to the problem you raise below and please do let me know if there is anything else we can do to help. Thank you for all your business with us! Kind Regards, Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 2 years ago

“Excellent service. Very quick delivery. Efficient. Thank you.”

Helpful Report

Posted 2 years ago

“Hillcroft have always given a good service to us. The live chat is great and the staff very helpful.”

Helpful Report

Posted 2 years ago

“Once we had filled out the form for restricted products and registered the delivery was very quick. Now that we are registered I think everything will be delivered very quickly.”

Helpful Report

Posted 2 years ago

“Out-of-stock vaccines, were efficiently replaced with an alternative & delivered promptly”

Helpful Report

Posted 2 years ago

“Hillcroft very often have what we require and the service is great. It is easy to order on line and the function of seeing previous orders saves a lot of time when putting in a new order. There have been some issues with deliveries over the past few weeks however this is now sorted out. Many thanks to the team for doing such a good job.”

Helpful Report

Posted 2 years ago

“website easy to use - delivery experience is usually good, with 1 recent exception when delivery service tried to deliver out of practice hours”

Helpful Report

Posted 2 years ago

Hello Jillian, Thank you very much for taking the time to place a review, your feedback is greatly appreciated – ease of ordering is something that is very important to us as we know how busy you all are! Regarding the deliveries, I’m glad we have been able to resolve the issue you mention and, as ever, please do get in touch if you have any queries with the courier company in the future. Kind Regards, Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 2 years ago

“Hillcroft Surgery supplies have a good range of products and their staff are really helpful in sourcing things which aren't in the catalogue. They are very easy to deal with and extremely responsive. Some products may be cheaper on Amazon but I prefer to deal with a real company and real people.”

Helpful Report

Posted 3 years ago

“Efficient and quick service.”

Helpful Report

Posted 3 years ago

“Excellent communications. Good pricing. Easy to use website. Speedy delivery and time window.”

Helpful Report

Posted 3 years ago

“no concerns, nice to be able to 'chat' regarding recent enquiry.”

Helpful Report

Posted 3 years ago

“Good customer service”

Helpful Report

Posted 3 years ago

“Very good, prompt response. Didn't have all items needed but good service.”

Helpful Report

Posted 3 years ago

Hello Alison, Thank you very much for your review and orders, we very much appreciate your feedback! I was interested to read your comment regarding the products you weren’t able to find. I’m confident we’ll be able to help with our very large range and our bespoke sourcing team and I look forward to your reply to my email. Thank you. Tom Howden | Hillcroft Surgery Supplies Ltd

Posted 3 years ago

“Good company but customer service need to check regularly that the email address they have is the right one for correspondence they need to occasionally do some housekeeping on their accounts.”

Helpful Report

Posted 3 years ago

“Very prompt and reliable service. Good communication from the team regarding delivery. Out of stock orders rectified as soon as possible”

Helpful Report

Posted 3 years ago

“Clear easy to use website and prompt delivery”

Helpful Report

Posted 3 years ago

“I have only just started ordering with you and its been really easy to find everything. On the occasion I couldn't see something the staff were always able to help when I called.”

Helpful Report

Posted 3 years ago

“Prompt deliveries, never any problems”

Helpful Report

Posted 4 years ago

“We have only been using Hillcroft Surgery Supplies for about 6 months but in that time we have been impressed with how easy it is to place an order, orders are always delivered on time (next day). The online chat is very useful and staff are always very helpful.”

Helpful Report

Posted 4 years ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,402 reviews