Hillcroft Surgery Supplies Ltd Reviews

Name: Hillcroft Surgery Supplies Ltd
Address: 12 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset
Rating: 4.92

4.9 Rating 1,431 Reviews

99 %

of reviewers recommend Hillcroft Surgery Supplies Ltd

Company Reviews

Metrics

4.9

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

01935 434526

Email:

sales@hillcroftsupplies.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast and efficient service 😊”

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Posted 4 months ago

Dear Wendy, Thank you very much for taking the time to leave a review, we really appreciate your feedback! 😊 Best wishes, The Hillcroft Team

Posted 4 months ago

“Never have any issues - generally a very prompt delivery and very helpful staff.”

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Posted 4 months ago

Dear Kate, Thank you very much for taking the time to provide your feedback! We are glad to hear that you find the delivery service prompt and our team members helpful. If there are ever any queries, please feel free to contact us either by phone, email, or Live chat and we will be happy to assist! Best wishes, The Hillcroft Team

Posted 4 months ago

“Regularly order from this supplier for all our single use and surgery items. Very efficient, usually delivers within two days from ordering. They have an online chat to help you with items you cannot find or need for the first time. The website is easy to use with the favourite button on your account which is handy to replace regular used items. All members of staff who have been given permission to use the site within the surgery are set up in advance before placing orders. A nice chocolate surprise with each order too!”

Helpful Report

Posted 4 months ago

Dear Pauline, Thank you very much for taking the time to leave your review! We are glad to hear that you make use of the different functions on the website from the Live Chat, to the Favourites list, both of which were implemented to make your ordering process as seamless as possible. Please do continue to use the Live Chat to locate or source products, the customer service team are always happy to help! Best wishes, The Hillcroft Team

Posted 4 months ago

“We tend to get most of our supplies from Hillcroft for all of our services. They are very efficient and usually deliver with 2-days of ordering. The staff have always been extremely knowledgeable and helpful. Great service.”

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Posted 5 months ago

Dear Mandy, Thank you very much for taking the time to leave a review! We are glad that you are satisfied with the service provided by Hillcroft, and we look forward to maintaining this level of service for you! Best wishes, The Hillcroft Team

Posted 4 months ago

“Items arrived very quickly brilliant servisce”

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Posted 5 months ago

Dear Angela, Thank you very much for taking the time to leave your review, we look forward to continuing this level of service for you! Best wishes, The Hillcroft Team

Posted 4 months ago

“Excellent service from Hillcroft, order one day get the next, also top quality items.”

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Posted 5 months ago

Dear Tracy, Thank you very much for taking the time to provide your feedback, we are so glad to hear that you are happy with the service, delivery times, and product quality! Best wishes, The Hillcroft Team

Posted 4 months ago

“veryprompt delivery. full order commenced. very pleased with Hillcroft services.”

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Posted 5 months ago

Dear Claire, Thank you very much for taking the time to leave a review, we really appreciate your feedback! Best wishes, The Hillcroft Team

Posted 4 months ago

“Always an excellent service with Hillcroft from start to finish. I would like to thank the whole team!”

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Posted 5 months ago

Dear Chloe, Thank you so much for taking the time to leave a review. We are very glad to hear that you are happy with the service that Hillcroft provides! Thank you too, for all the hard work that you do! Best wishes, The Hillcroft Team

Posted 4 months ago

“These guys are incredible. I order from them with complete confidence that my order will arrive the next day and fulfilled properly, with notification if an item is unavailable. Website easy to use, especially the Chat facility.”

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Posted 5 months ago

Dear Julie, Thank you so much for taking the time to leave such a lovely review, we are very glad to hear that you are satisfied with the service provided, and that you have the confidence in us to consistently fulfil the needs of the surgery. We look forward to continually providing this level of service. Best wishes, The Hillcroft Team

Posted 4 months ago

“hAD THE ITEMS WE REQUESTED AND DELIVERY WAS FAST!”

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Posted 5 months ago

Hello Emma, Thank you for taking the time to leave a review! We are so pleased that you have received quick delivery and the items required were accessible! If there are any queries regarding product levels/variety, please feel free to use the live chat feature on our website to speak with our customer service team. Best wishes, The Hillcroft Teams

Posted 5 months ago

“So far very good service x”

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Posted 5 months ago

Hello Emma, Thank you very much for taking the time to leave a review. We are very glad to hear that you are happy with your experience so far with Hillcroft. If you have any queries, or require any assistance in future, we will be happy to help. Best wishes, The Hillcroft Team

Posted 5 months ago

“Always excellect service, delivery always the next day, very polite friendly delivery people”

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Posted 5 months ago

Hello Sarah-Jayne, Thank you very much for taking the time to leave a review. We are so pleased that you are happy with the service that Hillcroft provides! Many thanks, The Hillcroft Team

Posted 5 months ago

“Very efficient service, items usually in stock or altenatives available. Delivery next day or within 2 days depending when ordered. Down side - sometimes the delivery boxes are squashed which breaks the boxes within but does not damage product just makes our storage system messy.”

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Posted 5 months ago

Hello Ann, Thank you for taking the time to leave a review! We are sorry to hear that you have experienced issues with parcels arriving damaged from the courier. Please be assured that they do not leave the Hillcroft premises in this condition. If you do have any further issues with damaged boxes, please contact our customer service team at -sales@hillcroftsupplies.com - so that the concern can be resolved effectively, as we always aim to provide an impeccable service for our customers from the point of ordering, right through to the point of delivery and beyond. Many thanks, The Hillcroft Team

Posted 5 months ago

“Always get super service from Hillcroft - our 'go to' online shop. Staff are always so helpful either via the online chat, email or on the phone.”

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Posted 5 months ago

Hello Mo, Thank you very much for taking the time to leave a review! It is great to hear that you make use of the live chat, as well as email and phone. Our customer services team are always working hard to ensure that any queries are answered/resolved quickly and effectively. Many thanks, The Hillcroft Team

Posted 5 months ago

“Always very pleased with service I get, always arrives the day after I order things”

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Posted 5 months ago

Hello Lee, Thank you very much for taking the time to leave a review. We are very glad to hear that you are happy with the Hillcroft service. Many thanks, The Hillcroft Team

Posted 5 months ago

“Excellent service and having next day delivery is very useful.”

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Posted 5 months ago

Hello Jenni, Thank you for taking the time to leave a review. We are very glad to hear that you are happy with the Hillcroft service! Best wishes, The Hillcroft Team

Posted 5 months ago

“very swift service and nothing too much trouble”

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Posted 5 months ago

Hello Annette, Thank you very much for your review. We are glad that you find the service swift and the customer service team easy to speak with to resolve any queries! Best wishes, The Hillcroft Team

Posted 5 months ago

“Return service was very quick and easy to arrange.”

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Posted 5 months ago

Hello Lynn, Thank you very much for your review! We are glad that you found the returns process swift and easy to navigate, as this is what we aim for to save our customer's time. Best wishes, The Hillcroft Team

Posted 5 months ago

“Sales team are always ready and willing to help, products are good and the delivery time is exceptional!”

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Posted 5 months ago

Hello Kate, Thank you for taking the time to leave a review! We are glad to hear that you are happy with the service and the delivery times. Have a lovely weekend, Best wishes, The Hillcroft Team

Posted 5 months ago

“Fantastic service & next day delivery. Credit to your live chat operators who are extremely helpful”

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Posted 5 months ago

Hello Carrie, Thank you very much for taking the time to leave a review! We are so glad to hear that you are happy with the service provided! Our customer service team are always working hard on the live chat feature to ensure that all queries are answered in a timely and efficient manner. Best wishes, The Hillcroft Team

Posted 5 months ago

Hillcroft Surgery Supplies Ltd is rated 4.9 based on 1,431 reviews