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Hideaway Beds Reviews

4.9 Rating 215 Reviews
98 %
of reviewers recommend Hideaway Beds
Company Reviews Questions Insights Metrics Info
4.9
Based on 215 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Hideaway Beds Reviews

About Hideaway Beds:

Established for over twenty five years, Hideaway Beds pride themselves on supplying innovative space saving furniture and delivering excellent customer service, which is why they have built the reputation as the UK’s premier wall bed specialist.

Hideaway Beds work with many furniture manufactures, joiners, architects, interior design practices and retail customers all over the UK and abroad to supply space saving furniture and wall bed mechanisms for both domestic and commercial application. They operate from a distribution centre in Devon where many products are available for next day dispatch from stock.

Visit Website

Phone:

01752 511111

Email:

info@wallbeds.co.uk

Location:

Unit 1, ERC
Plympton
PL7 4JH

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Vicki Fox
Unverified Reviewer
“Fantastic customer service and helpful tips. Any problems were rectified straight away. Love our new bed!”
Helpful Report
Vicki Fox
Verified Reviewer
“We absolutely love our Murphy bed. We got the beta mechanism and then had a carpenter build the units. The customer service was fantastic before and after purchase. I had lots of questions and they were very helpful. I our delivery we had a broken component and Michael sorted that right away for us. Love our bed and can’t wait until we can actually have guests over to use it!”
Helpful Report
T T Bint Building
Verified Buyer
“Fantastic helpful service”
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Anonymous
Verified Buyer
“I have now bought from Hideaway on two occasions and both times received very helpful and prompt advice and service. And the beds are very good too!”
Helpful Report
Mike Quinn
Verified Buyer
“Superb from start to finish!! Product, (both the bed and the mattress), excellent and the Customer Service, (Leanne Yardley), was second to none!!”
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Juliet Barker
Verified Buyer
“Very comfortable and soft mattress. Great value and much thicker than expected. Used for an Air bnb and everyone surprised how comfortable this hideaway bed is. Would highly recommend.”
Hideaway Beds 5 star review on 8th January 2021
Helpful Report
Lisa Salter
Verified Buyer
“An excellent bed that has created so much space within our spare bedroom. Straight forward putting it together however make sure you have someone (or couple of people) to lift it upstairs with you as it is very heavy. But amazing bed and is so comfortable. The mattress is fab and not as we thought. We expected something flimsy but this was excellent and gave a goodnight sleep!”
Helpful Report
Anonymous
Verified Buyer
“Excellent service and a very good and high quality product. Used with one mirrored IKEA wardrobe on either side.”
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PR Design
Verified Buyer
“Great product and really helpful advice from the sales team”
Helpful Report
Anonymous
Verified Buyer
“This company are a pleasure to do business with. Very helpful and happily dealt with technical questions with the product. Highly recommended!”
Helpful Report
BESPOKE JOINERY PROJECTS
Verified Buyer
“Very profesional service, we have manufactured our proto-type model and hope that the sucsess we get from our newly launched web site will develop our range of hideaway Beds. Mark Robinson M.Director.”
Helpful Report
SDC Joinery
Verified Buyer
“We are more than delighted with the way the bed can be concealed within our bedroom furniture and how easy it can be operated. One the the best ideas we have seen and used in many years. Stuart”
Helpful Report
Sally Nemenyi
Verified Buyer
“Fantastic space saving hideaway bed. Quick professional service and delivery and a local handyman installed it without any difficulty. Very happy with it.”
Hideaway Beds 5 star review on 26th October 2020 Hideaway Beds 5 star review on 26th October 2020 Hideaway Beds 5 star review on 26th October 2020 Hideaway Beds 5 star review on 26th October 2020 Hideaway Beds 5 star review on 26th October 2020 Hideaway Beds 5 star review on 26th October 2020 Hideaway Beds 5 star review on 26th October 2020
Helpful Report
Roy Fuller
Verified Buyer
“Excellent service, excellent quality no hesitation in recommending the company and the product”
Helpful Report
Kensington Bespoke Joinery
Verified Buyer
“Great idea and works well , only 1 suggestion if the fold around leg metal work was to have a longer slot then the doors and unit could be different heights . Limited to only 1 height .”
Helpful Report
Ruth Adam
Verified Buyer
“5 stars as they were truly a pleasure to deal with. What a pleasure to deal with Hideaway Beds. Same day polite and helpful responses to emails and delivery of my Diva bed to the timescale we needed it (builders weren't ready to put it up for a while). We also bought a mattress slightly later. I had thought we could use one we had but neglected to read that it had to be of a certain depth or less to fit into the cabinet. Thank you Michael of Hideaway beds! I was nervous about spending such a sum online but I needn't have been concerned.”
Helpful Report
Martin Turner
Verified Buyer
“Great service .... really go the extra mile to help get things just right”
Helpful Report
Denise Apsey
Verified Buyer
“Hideaway Beds provided an excellent service, resolving a couple of issues quickly and to my great satisfaction. Their customer service was superb and the product is simply amazing. I’m pretty sure I was not the easiest of customers and Michael was polite, helpful, and dealt with all my queries quickly,, either by email or over the phone. Very satisfied all round and would not hesitate to recommend them to others.”
Helpful Report
Dorset Eric
Verified Reviewer
“Bed components arrived on time. Building and fitting the bed took 3 days, various new drills, holes that needed drilling on the frame, 5 sheared bolts and instructions that defied understanding in places. I do have a brain. No way could this be assembled in the 110 minutes mentioned at the beginning of the instructions. In the end, the bed is good and does the job but....”
Helpful Report
Thanks for your review. We're really sorry to hear of your -ve experience involving one of our beds. We're keen to constantly improve components, instructions & manuals and welcome any feedback good or bad. We have sent a private message & if you wouldnt mind replying to explain the problems you had experienced, it would be very much appreciated. Regards Hideaway Beds
Anonymous
Verified Buyer
“This Hideaway Bed was easy to assemble with the idiot proof instructions to follow. The service and delivery was excellent and with delivery date and time specified. It certainly gives a small room the option of a spare bedroom and office combined.”
Helpful Report
Hideaway Beds is rated 4.9 based on 215 reviews
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