Hideaway Beds Reviews

4.91 Rating 46 Reviews
100 %
of reviewers recommend Hideaway Beds
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
on-time delivery
100%
Customer Service
communication channels
Email, Telephone
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About Hideaway Beds:

Established for over twenty five years, Hideaway Beds pride themselves on supplying innovative space saving furniture and delivering excellent customer service, which is why they have built the reputation as the UK’s premier wall bed specialist.

Hideaway Beds work with many furniture manufactures, joiners, architects, interior design practices and retail customers all over the UK and abroad to supply space saving furniture and wall bed mechanisms for both domestic and commercial application. They operate from a distribution centre in Devon where many products are available for next day dispatch from stock.

Visit Website

Phone:

01752 511111

Email:

info@wallbeds.co.uk

Location:

Unit 1, ERC

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Brilliant piece of kit, works a treat. The overall service was 1st class. Highly recommend the company and the bed.
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Nothing was too much trouble for Michael. He is knowledgeable and helpful. If only all companies could have customer service like this.
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The service and communications provided by Michael Downton were excellent. We have purchased the King size Alpha Bed fitted with study desk which works brilliantly. On criticism is that the design of the desk metal footplate could be better with predrilled holes set further back, our T&C fitters unfortunately “trashed” the interior MDF side panels as the screws went in slight misaligned and too close to the edge of the panel. This forced them to do a complete FOC refit!!! A bit frustrating for all...there’s no latitude for getting this part of the fitting even slightly wrong. The bed and desk work perfectly and in effect we have purchased what is now an extra dual function room to our property! The only main problem is trying to get suitable fitters who are competent and willing to take on the challenge of the complex fitting of the bed and desk frame (T&C & other recommendations were over 60 miles away). It’s a shame that Hideaway doesn’t have this part of the operation under teams of its own fabricators and fitters.
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Customer service was great and very helpful from start to finish. Highly recommend Hideaway Beds.
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Absolutely delighted with results and certainly use them again.
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Excellent products and excellent service
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Excellent customer service - really nice to talk to on the phone. Delivered when they said they would and everything arrived well wrapped. Would definitely recommend.
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The bed is brilliant and works really well. We are thrilled with it and especially the mattress. The service was also fantastic. Thank you
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Delivery &service excellent very helpful with any queries.
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Ordered a single bed, arrived as expected, the instructions were adequate to erect it successfully,. the grandchildren think it is great to sleep in!
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Very responsive with an excellent service...
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Highly recommended. Flexible with the delivery. Very communicative and helpful when we hit on an installation problem. They also followed up afterwards to make sure everything was resolved and that we were happy. Very pleased with the end result! Would order from Hideaway Beds again without hesitation.
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Great service with friendly and knowledgeable help. Great beds - ideal for any room. Sturdy and reliable
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Very good service from Michael. Bed works well and is comfortable to sleep on.
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very good, no problems fast delivery
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At first the prospective assembling of a NEXT Hideaway bed seemed somewhat daunting. However, Hideaway Beds obliged with a well made Video of the assembly involved. This gave confidence, as did the clear numbering of the components in the delivered purchase, resulting in a pleasurable task !
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Excellent purchase
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AS AN OVERSEAS CUSTOMER, I HAVE TO POINT OUT THE EXTREMELY WELL ORGANIZED OUTFIT RUN BY THIS COMPANY AND THE PROFESSIONALISM DEMONSTRATED BY THOSE RESPONSIBLE WITH DEALING WITH CUSTOMERS. DETAILED INSTRUCTIONS WERE GIVEN TO THE COMPANY IN RELATION TO THE DELIVERY OF THE ITEMS WHICH WERE FOLLOWED TO A 'T'. THE END RESULT BEING THAT THE ITEMS WERE RECEIVED PROMPTLY AND IN PERFECT CONDITION. A LOVELY AND WELL CONSTRUCTED BED, WHICH HAS ALREADY BEEN FITTED AND WORKING CORRECTLY. I DO SUGGEST, HOWEVER, THAT INSTRUCTIONS FOR ASSEMBLY COULD BE MADE SOMEWHAT EASIER TO FOLLOW.
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An excellent product. Need some good practical skills to assemble but once up, it’s brilliant. My wife uses it all the time.
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Very pleased excellent service and everyone very helpful .
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Hideaway Beds is rated 4.91 based on 46 reviews