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Herb Fed Limited Reviews

4.9 Rating 2,825 Reviews

98 %

of reviewers recommend Herb Fed Limited

Company Reviews

4.9

Based on 2,825 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Herb Fed Limited 5 star review on 3rd April 2024

Herb Fed Limited 5 star review on 8th February 2024

Herb Fed Limited 5 star review on 27th January 2024

Florence Chinguwo

Herb Fed Limited 5 star review on 13th January 2024

Herb Fed Limited 5 star review on 30th December 2023

Herb Fed Limited 5 star review on 29th December 2023

Herb Fed Limited 5 star review on 29th December 2023

70

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 stars for the chicken, truly the best I have cooked with and eaten in ages. 0 starts for the shocking packaging in polystyrene which could not be recycled or reused and took up half our wheelie bin. Delivery by regular DPD. I have emailed to provide feedback and await a reply.”

Posted 1 month ago

Good morning, I sent you an email reply earlier on in the week With regards to packaging this is something we are working hard to change. We are currently trialling various types of packaging, priority is keeping the chicken cold during transit. This can be a challenge during the summer months. I have also addressed the other comments in the email. kindest regards Zoe

Posted 1 month ago

“Good quality chicken however won’t be ordering the Marinated chicken again - these are really poor/ don’t taste of anything.”

Posted 3 months ago

“Its very good produce - he meat really is very different to supermarket stuff. Value for money wise It is on the expensive side. With good produce comes expense - but this is really another level. I'd buy more if it wasn't quite so expensive. Maybe cold do with a loyalty scheme or some way of buying more or regularly meaning its not so expensive.”

Posted 3 months ago

Good afternoon, thank you for the feedback. We do have a loyalty scheme in place. We offer 10% off every third purchase, the details of which are emailed to you once you qualify. If you would like any more information please drop us an email: info@herbfed.co.uk kindest regards Herb Fed

Posted 3 months ago

“It was moist and tender but disappointed in the flavour. It tasted the same as a supermarket chicken i'm afraid to say.”

Posted 3 months ago

“Collection and packaging was first class. We purchased a crown for the first time,I was surprised about the amount of water that came out of the bird following cooking and at rest.This made the meat a little too moist for Xmas dinner but the flavours did improve over the following days”

Posted 3 months ago

“It was very tasty but no leg meat in the middle as described. So wouldn't buy again. Also turkey arrived with no instructions or giblets as promised. After phoning to complain the giblets were sent out immediately.”

Posted 3 months ago

Thank you for taking time to add a review. We have looked at the order you placed and it would appear that this was for a breast only joint, I will message you directly. Kindest regards Zoe

Posted 3 months ago

“Disappointed. The meat was quite chewy and fairly tasteless. The turkey had been cooked for even less than the recommended timing instructions as the the inserted thermometer showed it was cooked to the correct temperature. So we imagined it would be more juicy as with previous turkeys purchased.”

Posted 3 months ago

“Great ordering and delivery service . Disappointed with turkey . On the tough side and not as flavoursome as expected.”

Posted 3 months ago

“I was impressed with the website, communication and welfare of the birds. However, I was less impressed with the flavour, especially, the smaller size of breast and it was rather dry- possibly due to overcooking, although it's never been a problem before. I won't trouble you again.”

Posted 3 months ago

“Was pleased bit I expected it to be the best ever because of the cost”

Posted 3 months ago

“The cockerel was tasty but delivered just at the lower weight range. It was not as big as I was hoping”

Posted 3 months ago

“Mostly good, but disappointed with the amount of water that came out of the bone in chicken thighs.”

Posted 1 year ago

“Rooster was very tasty and arrived well packed. Only gave three stars as left a bit of a bad taste due to the “4-5kg” Rooster being 4.05kg - would have been well under 4kg without the giblets!”

Posted 2 years ago

Hi Mr Willis, Thank you for your feedback. We are sorry you received a bird at the lower end of the weight bracket. We do our best to achieve minimum weights stated and also give as much extra as we can when bird weights allow but sadly weren't able to on this occasion. We are sorry that you were disappointed but very pleased to read you and your family all enjoyed the taste. Many thanks Emma at Herb Fed

Posted 2 years ago

“I appreciated that you kept me informed after I made the order and the bird arrived promptly, it was the size stipulated and it was kept cold. It was a nice tasting bird when cooked. However, the bird was badly plucked which spoilt it for me, it took a considerable time to pluck it and I didn’t get them all out, so none of the skin was eaten, which is usually a favourite part in our family! If it was just a few I wouldn’t have mentioned it but it was definitely the worst plucked bird I’ve ever had. I’m sorry because I would really have liked to have written an excellent review!review.”

Posted 2 years ago

Dear Laura, We are sorry to read that you were disappointed with the preparation of your rooster and thank you for your feedback. As you may have read, our Roosters are game hung and dry plucked by hand and hence some quills may have been missed and they will appear different to other quality birds you may have seen in the supermarket. We are very pleased it arrived in good time and tasted wonderful however and do appreciate your feedback.

Posted 2 years ago

“Although the bird was most delicious it only weighed in at 3.2 kilos and we paid for 4 kilos. Needless to say there wasn’t much left after feeding a six person family.”

Posted 2 years ago

Dear Wendy, Thank you for your feedback - Having checked your order we see that you ordered a small rooster at 3-4kg as sent. Please do contact us if your records show otherwise and we would be happy to look into this. We are so pleased all the family enjoyed the bird.

Posted 2 years ago

“I’ve only had a couple of meals so far from my delivery. I’m not convinced yet by the flavour - I was expecting something quite different from my usual free range supermarket chicken. Apart from the flavour of the chicken, I was pretty appalled at the packaging. So much plastic and polystyrene. I’ve had other chilled meat deliveries that have been much more sensitively (and still effectively) packaged.”

Posted 2 years ago

“Inconsistent. The quality of herb fed chicken is wonderful however, at times you do not always get what you pay for. Previously in one of my orders I received items that were passed the expiration date or expiring on the delivery date. In my recent order, I ordered 5 medium birds (2kg /4.4lbs) and 1 large bird (2.5kg /5.5lbs). Instead of a large bird I received a small bird (1.8kg /4lbs ) See photo attached. I expect to receive the same level of care taken when packaging a delivery for Fortnum & Maison. However with regards to the quality of the birds 100% delicious.”

Posted 2 years ago

Hello, We are sorry to read your review and that you feel you haven't received what you should have done. We have looked into your order and the order has come through to us as 5 x 2kg birds and 1 x 1.8kg. If you wish to change the order we will pick up with under separate email and be in touch later today. We are delighted you find the birds 100% delicious. Many thanks Herb Fed

Posted 2 years ago

“Had to freeze it as guests couldnt come as in tier 4. So havent eaten it yet”

Posted 3 years ago

Dear Mrs Manning, We hope when you do manage to eat the bird it is most delicious and enjoyed by all and you can give us a 5 star review. many thanks and best wishes for 2021.

Posted 3 years ago

“Disappointed with recent order, joints were much smaller than normal. Taste & quality as good but would rather pay more for better sized portions. Do hope present success does not lead to a lowering of standards as so often happens.”

Posted 3 years ago

“I purchased 6 X 2kg chickens. I've frozen 5 and roasted 1. So far I think the most I can say is that I'm "underwhelmed". The chicken was tasteless and rubbery and not a patch on the one I get from my local butchers. It was ok once I out it in a chicken & sweetcorn soup but that's an expensive chicken for soup 🤷‍♂️”

Posted 3 years ago

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Herb Fed Limited is rated 4.9 based on 2,825 reviews