Gymboree Play & Music UK Reviews

Name: Gymboree Play & Music UK
Address: 36-38 Westbourne Grove, Newton Road, 36-38 Westbourne Grove, Newton Road, City of Westminster
Rating: 4.79

4.8 Rating 1,365 Reviews

96 %

of reviewers recommend Gymboree Play & Music UK

4.8

Based on 1,365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Gymboree Play & Music UK:

Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement—which encourages participation in and understanding of each child’s development.

Visit Website

Phone:

+447706155879

Email:

headoffice@gymbo.co.uk

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Gymboree Play & Music UK 5 star review on 10th June 2025

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Gymboree Play & Music UK 5 star review on 14th January 2025

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son Arlo absolutely loved Gymboree Cheam (I did too). Karen and Clare were amazing with Arlo and teaching the class! They were attentive to all the babies and noticed everything. Arlo loved the songs and was always happy when I said in the morning 'it's Gymboree Day'. His eyes lit up when he sees Gym the Clown - we have one at home too! Unfortunately we had to leave Cheam and it's more unfortunate that our local Gymboree class is not so local anymore and not the same price as Cheam so adding the price of a bus fare and the monthly cost of the classes it's something that I cannot proceed with. However Arlo and I loved our experiences with Karen and Clare!”

Helpful Report

(Cheam) -

“My 11 months old son has really enjoyed his classes. High quality equipment and lovely space in Chiswick town hall. It is more expensive than some other baby classes but worth it if you make use of the stay and play and I did find the smaller classes and creative content a cut above some other things I've been to”

Helpful Report

(Chiswick) -

“Hello. We have been going to Gymboree since my daughter was a baby she is now 2. I find the classes for her lacking in engagement from the teachers with mostly free play and note that they are starting 10 minutes late (and not running over) each week. My nanny said it is not as clean as it used to be sometimes the hoovering is going on during class start time and the teachers seem new. She said one was reading from a book. We used to really love it but now find we are paying for just soft play with little instruction. It is a shame as my daughter enjoys herself and it used to be so good. Not sure what has happened”

Helpful Report

(Islington) -

Hi there, thanks so much for your review, it's so important that we hear feedback from our members, we're always looking to improve our service to ensure excellent classes are always experienced. We understand that running to time is very important, especially when working with little ones and this is something we will look to tighten up on. If it is ever impossible to start a class on time teachers are instructed to always ensure members have a full 45 min class. We have experienced some inconsistency with the clocks which has now been rectified so thank you for this feedback- we will definitely endeavour to keep more to time. We take cleanliness very seriously at Gymboree, we believe in children having a safe clean environment to explore and play, we are proud of our play environment and are often praised by members for its cleanliness. If we are seen cleaning or hoovering, it is only because we are doing extra cleaning between classes to ensure the play space is clean and inviting place for children and adults to explore. We have not changed in any way the deeper cleaning time that takes place at start and close of day. When new teachers join the team, there is always a short period of time for 'finding flow' and whilst this is inevitable, I apologise if you feel that it has affected your Gymboree experience in any way. We are very confident in the teachers we hire and support their learning process to ensure class excellence is provided in a timely manner. Our new teachers are very excited to be part of the Hackney & Islington team and really look forward to getting to know you and your little one on the play floor soon! All the best, Jenny (Head Teacher, Gymboree Hackney & Islington)

“A genuinely caring group of teachers who make every effort to create an interesting, fun and friendly environment for the children and their carers. They go the extra mile to try and get to know the kids and the carers and build a relationship.”

Helpful Report

(Chiswick) -

“What can I say about gymboree? It's professionalism out performs all other groups in its class. It offers a haven to mums a wealth of ideas and classes which have encouraged my daughters development enormously. We have enjoyed every minute of gymboree. Being a new mummy is hard and gymboree gave me a safe space and structure every week. It feels comfortable and as a children's literacy specialist with very high standards in the area of early years literacy, it met those standards and exceeded them. This is I have to say predominantly due to Katie. Natalie and Lucie are both excellent, but Katie is amazing. Her voice, inclusive demeanour and rapport with the children comes from within and makes for a wonderful gymboree experience. Thank you for making my first year as a mummy all the nicer and teaching Sophie so much. We will miss gymboree”

Helpful Report

(Surbiton) -

“We have been going to Gymboree Islington and Hackney for about 1.5 years. Our little one is now almost 21 months old. He has been doing both Play & Lean and Music. Both classes have been very good since we started. Although it seems that teachers change very frequently, they deliver the same quality of classes. The only issue that I see is cancelling and booking classes as make-up. When I try to call them, often they are not available. So I use email, but I do not get quick response. If I can cancel a class, see the number of make-up classes to use, and actually book them online, it would probably save staff's time as well as our time!”

Helpful Report

(Islington) -

“Buster loves Gymboree and looks forward to it every week, I wish i could come with him more often!”

Helpful Report

(Islington) -

“Gymboree is a great place where you can enjoy the whole family. Wonderful staff and very well designed for the small ones. Highly recommended”

Helpful Report

(Islington) -

“Love taking Marnie to Gymboree. She's 20 months now and has been attending for over a year. She gets so excited when we enter the building. All the staff are lovely. Place is always clean. Equipment is in good condition, changing the set up keeps them stimulated. Baby changing kept to high standard. Plenty of high chairs for feeding before or after. Highly recommend.”

Helpful Report

(Islington) -

“My son does enjoy the lessons but I feel it's the same activities every lesson and I'm not sure if my son would enjoy a higher level because he seems to be a bit advanced. Other than this it's fun”

Helpful Report

(Islington) -

Hi there Gymboree member, thanks so much for your feedback. It is so important to hear from you as it shows the Gymboree team that we need to support carers more by better sharing the benefits of repetition. As you may know, Gymboree programmes are all devised and updated by experts in childhood development and done so in a way that each class level has a similar structure with the same lesson plan being repeated over two weeks. At Gymboree we know that infants' learning is experience dependent and that the repetition of experiences is literally building your little one's brain! We therefore aim for all of our classes to have a balance between novel activities which provide challenge and repetitive activities to support learning and harness confidence. All of our classes are aimed to meet the developmental needs of the whole child and consequently have such small age brackets. We appreciate however that nobody knows your son like you do so if you still feel the same at your next visit, please come and speak with the team and we can discuss finding your son a more appropriate class. Many thanks, Jenny. (Head Teacher, Gymboree Hackney & Islington).

“Totally recommended!”

Helpful Report

(Islington) -

“Excellent dedicated staff, we have really enjoyed coming to Gymboree, thankyou”

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(Islington) -

“sessions very enjoyable and fun. My son and I pass together a great moment each week.”

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(Islington) -

“My daughter is 10 months old and absolutely loved her class. The teacher was so enthusiastic and lovely with the children. I would highly recommend Gymboree play and music to anyone”

Helpful Report

(Islington) -

“Our daughter loves Gymboree. I have been to classes in the USA too and I love that they are so consistent. The staff is very organized and run great classes. My only feedback for improvement would be that a few times we have had teachers in training and the classes have been a bit disorganized and awkward. I think the trainees should have a bit more practice before they run a class. Also, we had to wait quite a while to get into a level 3 class so perhaps capacity could be improved.”

Helpful Report

(Islington) -

“The staff are very friendly and classes structured well. Overall very happy! A few things that would be nice: - it'd be great if you had a dads sensory class. I'm sure a lot of dads would go if there was something on the weekend that they could attend. - the sensory stations could be updated Thanks!”

Helpful Report

(Islington) -

“Staff is amazing and so are classes and facilities.”

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(Islington) -

“My daughter has been attending baby sensory play Sessions at Gymboree since she was 10 weeks old. She responds really well to the songs and activities and loves the interaction with other babies. As a parent, the sessions have also given me ideas for age-appropriated playtime activities.”

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(Chiswick) -

“All I can say is that my son absolutely loves the Chiswick music class ! Emily and Louisa are absolutely outstanding. Aside from the classes being excellent they are well organised and my emails and queries are always met with prompt responses.”

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(Chiswick) -

“Louise who teaches the music family class at Gymborroee Chiswick is fantastic, it's our favourite part of the week! Emily who teaches other classes there is great too, we are always made to feel welcome and my daughter sings the songs and dances the dances at home now too!”

Helpful Report

(Chiswick) -

Gymboree Play & Music UK is rated 4.8 based on 1,365 reviews