Hi there,
Thank you for your feedback. We're very sorry to hear that you had a bad reaction to the product.
Even natural ingredients can occasionally cause reactions in some individuals and we understand how uncomfortable and disappointing that can be. If you'd like to discuss what happened or explore alternative options that might be better suited to your skin, our customer care team are always happy to help at organic@greenpeople.co.uk or on +44 1403 740350 (Monday to Friday, 10am-4pm).
We're sorry this didn't work out for you.
Green People Team
“Parcel arrived on time but was over packaged with polystrene packing beans, which was dissapointing for a company with green credentials. The eye cream itself feels nice & smells lovely but I haven't noticed any real improvments to skin from using it.”
Hi there,
Thank you for your feedback. We're pleased your parcel arrived on time, but we're sorry to hear you were disappointed with the packaging.
We understand your concern about the packing materials. The packing noodles we use are actually biodegradable and can be dissolved and washed down the drain – they're not polystyrene. All our boxes are recyclable cardboard and we use no plastic in our delivery packaging.
Regarding the eye cream, we're sorry you haven't noticed real improvements yet. Results can sometimes take several weeks of consistent use to become visible. If you'd like to discuss this further or explore other options, our customer care team are happy to help at organic@greenpeople.co.uk.
Green People Team
Hi Emma,
Thank you for your feedback. We’re glad to hear that you usually enjoy Green People products.
We understand that the Mystery Boxes aren’t for everyone, as the items are randomly selected. We appreciate you sharing your experience!
Green People Team
“Baby balm i always use to buy all times, smell natural nothing strange. But this time I got recently I smelt strange very uncomfortable smell. I dont like to use them on me while smell bad made me retch. But I depend on them for eczema inflammation occurs desperately. I don't know if it's smell normal because it never happened to me.”
Hi there,
Thank you for your review and for letting us know about your experience. We’re very sorry to hear that the recent Baby Balm you received had an unusual smell.
Our customer care team would be happy to assist you further. You can reach them at organic@greenpeople.co.uk or 01403 740350 (Monday to Friday, 10am–4pm).
Green People Team
“I like the scentless, gentle composition of this product. I am frustrated that they went for a cheap dispenser nozzle a flew years back which isn't great. I actually get and clinically clean the old dispenser nozzles to dispense my soap as the new versions are so cheap and nasty. If their dispenser nozzle were better quality they would get a better score as their actually product is great for sensitive skin. Ah”
Hi there,
Thank you for your feedback. We’re pleased to hear that you enjoy the gentle, scent-free range.
We’re sorry to hear about your frustration with the dispenser nozzle. Due to supplier issues, some nozzles were changed a few years ago, and we appreciate your comments - we’ll share them with our product team.
Thank you for sharing your experience.
Green People Team
Hi Alison,
Thank you for your honest feedback. We're sorry to hear that the product didn't deliver the visible difference or soothing effect you were hoping for.
Different skin types respond differently to formulations, and it sounds like this particular product may not be the right match for your needs. If you'd like to explore other options from our range that might work better for you, our customer care team are always happy to help with recommendations at organic@greenpeople.co.uk.
Green People Team
Hi Claire,
Thank you for your feedback. We're sorry to hear that your delivery took 7 days and that you're not keen on the scent of the product.
The delivery time is not our usual standard – we unfortunately experienced a technical issue in our warehouse which prevented orders from being dispatched promptly. We sincerely apologise for the delay and any inconvenience this caused.
Our customer care team are happy to recommend alternative products at organic@greenpeople.co.uk.
Green People Team
Hi Karen,
Thank you for your feedback. We're sorry to hear that the brown shade was darker than you expected, though we're glad it's still working okay for you.
Our mascara is available in both brown and black. If you would like to return the brown for a refund, our customer care team are happy to help at organic@greenpeople.co.uk. We offer a 28-Day Guarantee if you'd like to exchange or return it (as long as it's at least 90% full).
Green People Team
“green people provide good products however their ability to communicate effectively with non technical customers leaves a lot to be desired, too many automated responses that do not answer the questions asked of them”
Hi Christine,
Thank you for your honest feedback. We're pleased to hear that you're happy with our products, though we're sorry to hear that our communication hasn't met your expectations.
We genuinely value clear, helpful communication with all our customers, and your feedback helps us understand where we can improve. If you have any outstanding questions or concerns that haven't been properly addressed, please don't hesitate to reach out directly to our customer care team at organic@greenpeople.co.uk or call us on +44 1403 740350 (Monday to Friday, 10am-4pm) – they'll be happy to help you personally.
We appreciate you taking the time to share this with us.
Green People Team
Hi there,
Thank you for your feedback! We're really pleased to hear that you appreciate our ethos.
Caring for both people and the planet is at the heart of everything we do. We appreciate your support!
Green People Team
Hi Cameron,
Thank you for your honest feedback. We're sorry to hear that the product left your hair feeling very dry.
Shampoos are designed primarily to cleanse the hair and scalp, which can sometimes leave hair feeling a bit dry on its own. A conditioner helps to restore moisture and softness after cleansing. If dryness is a particular concern for you, our Moisturising range might be better suited to your hair type.
Our customer care team are also always happy to help with recommendations at organic@greenpeople.co.uk.
Green People Team
Hi Matthew,
Thank you for your kind words! We're really pleased that our commitment to green, sustainable products resonates with you.
Caring for both people and the planet is at the heart of everything we do. We appreciate your support!
Green People Team
“we liked it but no foil or plastic seal and seemed to be some residue of dry cream on the lid so hoping it wasn't open or used before it arrived to us, aparrt from that seems good but not used it in the sun yet so cant say for sure.... how it agrees with my sensiitve skin”
Hi there,
Thank you for your feedback. We're pleased to hear that the product seems good so far, though we understand your concern about the lack of a seal and the residue on the lid.
Our packaging is designed to be minimal and eco-friendly, so some products don't have foil or plastic seals. The residue you've noticed is likely product that collected during filling – this is completely normal and doesn't mean it's been opened or used. However, if you have any concerns about the condition of your product when it arrived, please don't hesitate to contact our customer care team at organic@greenpeople.co.uk or call us on +44 1403 740350 (Monday to Friday, 10am-4pm).
We hope it works well for your sensitive skin when you get the chance to use it in the sun!
Green People Team
“Unfortunately i haven't had chance to use the product yet due to being winter time.
But the one thing I was shocked at, was the amount of packaging the small product was sent it. For a 'green' company, I feel a box uses far more energy to send a product, rather than a smaller paper envelope perhaps?”
Hi there,
Thank you for your feedback. We completely understand about not having used the sun cream yet.
We hear your concern about the packaging. We do take great care to balance protecting products during transit with being as environmentally responsible as possible, and we're always looking at ways to improve.
Customer feedback like yours is valuable to us as we continue to review our practices.
We hope the sun cream works well for you when the sunny days arrive!
Green People Team
“My initial usage caused a slight reaction, so I initially stopped using it. I then tried again and it seems to be ok at the moment. I must stress, that I do suffer with skin irritations and the slightest thing sets me off. I haven't really seen any benefits from using it, but will perservere”
Hi Kim,
Thank you for sharing your honest experience. We're sorry to hear you had an initial reaction, though it's good to know that your skin seems to be tolerating it better now.
We understand how challenging it can be when you have reactive skin – even natural ingredients can sometimes take a little time for skin to adjust to. If you continue to experience any concerns or if you'd like advice on whether this product is the right fit for your skin type, our customer care team are always happy to help with recommendations.
We hope it continues to work better for you as you use it.
Green People Team
“The products are great, but your new AI based customer service is dreadful. You have always prided yourselves on the human touch, this lets you down badly, particularly when a query is completely ignored. Shame you have taken this route.”
Hi there,
Thank you so much for taking the time to share your feedback. We really appreciate you being open with us.
We’ve introduced AI into our customer service to help make sure queries are picked up and responded to quickly, especially for things like delivery questions or when someone needs information straight away. That said, our customer care team is always overseeing enquiries in the background and regularly checks that the responses being sent are accurate and helpful.
If you’d ever rather speak to a real person, our friendly customer care team is still very much here and available Monday to Friday, 10am–4pm, via our phone lines, and they’re always happy to help.
Thank you again for letting us know how you feel. Feedback like this really helps us improve while staying true to the personal service Green People is known for.
Green People Team
Hi Alis,
Thank you for taking the time to share your thoughts.
We understand how ingredient lists can look overwhelming at first glance. At Green People, we formulate our products using natural and organic ingredients wherever possible, and we avoid harsh synthetic ingredients as standard. Some ingredients may sound unfamiliar because they are listed using their INCI names, which is the internationally required naming system used across all cosmetics, even for natural plant-derived ingredients.
In a small number of cases, we use nature-identical ingredients. These are ingredients that are chemically identical to those found in nature but are made in a laboratory for sustainability, safety and consistency reasons. A good example is benzyl alcohol, which occurs naturally in fruits but would require huge amounts of plant material to extract in its natural form. Using the nature-identical version avoids unnecessary waste and is fully accepted by organic certification bodies.
We aim to be transparent, ethical and responsible while ensuring products are safe, effective and suitable for sensitive skin. You can always find a full breakdown of ingredients and their purpose on each product page, and our customer care team is very happy to explain any ingredient in plain language if that’s helpful.
Thank you again for sharing your perspective.
Green People Team
