Hi Emma,
Thank you for your feedback! We're pleased to hear that ordering was very easy and delivery was quick.
We appreciate your support!
Green People Team
Hi there,
Thank you for your kind words about our company and customer service – we really appreciate that.
We're sorry to hear the products didn't work for you though. Different formulations suit different people, and we understand how disappointing it is when something doesn't deliver what you hoped for. If you'd like to explore other options or discuss what happened, our customer care team are always happy to help at organic@greenpeople.co.uk.
Green People Team
Hi there,
Thank you for your feedback. We're really sorry to hear that the sun protection seemed to have granules in it that irritated your sensitive skin – that's not the experience we want for you at all.
This grittiness shouldn't be happening. We've been working on improving our sun cream formulations to eliminate any texture issues. Please contact our customer care team at organic@greenpeople.co.uk or call us on +44 1403 740350 (Monday to Friday, 10am-4pm) with the batch number (found on the bottle), and we'll arrange a replacement and investigate this with our quality team.
We sincerely apologise for the discomfort this caused.
Green People Team
Hi there,
Thank you for your feedback. We're really pleased to hear that the product was very good, though we're sorry the delivery took very long and that you were unable to track it.
That's not the experience we want for our customers. We appreciate you letting us know, and we're glad the product itself lived up to expectations!
Green People Team
Hi Kelsey,
Thank you for your honest feedback. We're sorry to hear that the product didn't make your hair feel any different.
Different hair types respond differently to formulations and it sounds like this particular product may not have been the right match for your hair's needs. If you'd like to explore other options from our range that might work better for you, our customer care team are always happy to help with recommendations at organic@greenpeople.co.uk.
If you're unhappy with the product, we offer a 28-Day Guarantee – you can return it within 28 days (as long as it's at least 90% full) for a refund or exchange.
We're sorry this didn't work out for you.
Green People Team
“The company is great, I bought the products before and I really liked them. This time it wasn't really good. After using the products, the skin felt sticky and tight, but it was stated that it was intended for sensitive skin. I didn't like the feeling that you get after using the cream.”
Hi Agita,
Thank you for your feedback and for being a returning customer – we really appreciate your past loyalty. We're sorry to hear that this time the products left your skin feeling sticky and tight.
This isn't the experience we want for you and it's disappointing when products that should be gentle don't feel comfortable. Different formulations suit different skin types, and sometimes even sensitive skin products don't work for everyone. If you'd like to discuss what happened or explore alternatives that might work better for you, our customer care team are always happy to help at organic@greenpeople.co.uk.
We also offer a 28-Day Guarantee if you'd like to return the products for a refund or exchange (as long as they're at least 90% full).
We're sorry this experience wasn't as positive as your previous ones.
Green People Team
Hi Jules,
Thank you for your feedback. We're sorry to hear that the product wasn't as described and that you had to send it back.
If you're still waiting for your refund, please contact our customer care team at organic@greenpeople.co.uk or call us on +44 1403 740350 (Monday to Friday, 10am-4pm) so we can chase this up for you and ensure it's processed as quickly as possible.
We apologise for any inconvenience and delay.
Green People Team
“What I really tried to get was something written when I tried to contact you.
It's a good company in many ways but I resent the only contact is to sell me more things !”
Hi Marilyn,
Thank you for your honest feedback. We're sorry to hear that you felt your attempts to contact us were met with sales messaging rather than genuine support – that's not the experience we want for our customers.
Our customer care team are here to help with any questions, concerns or advice you need, not just to sell products. Please do reach out to us directly at organic@greenpeople.co.uk or call us on +44 1403 740350 (Monday to Friday, 10am-4pm) and we'll make sure you get the proper assistance you're looking for.
We appreciate you taking the time to share this with us, and we'd like the opportunity to help.
Green People Team
“‘Green’ people, yet they packed my parcel using a massive shoe size box with loads of shredded paper for a sample size hand cream. Not very ‘green’ if you ask me…”
Hi there,
Thank you for your feedback. We're sorry to hear that you felt the packaging was excessive for a sample-sized hand cream.
We normally send smaller items in more proportionate packaging, but unfortunately we had run out of that size at the time your order was dispatched. We want to reassure you that our environmental commitment extends to all our packaging. The shredded paper is fully recyclable, our boxes are recyclable cardboard and we never use plastic in our shipping materials. We're always working to balance protecting products in transit with being as environmentally responsible as possible and customer feedback like yours helps us improve.
We appreciate you taking the time to share this with us.
Green People Team
Hi Debora,
Thank you for your feedback! We're pleased to hear that the product was good.
Just to give you more context into what make us different - we're a British brand committed to creating natural and organic skincare, haircare and body care products that are kind to both people and the planet.
We focus on gentle formulations for sensitive skin, using certified organic ingredients and avoiding harsh chemicals, all while being cruelty-free and environmentally responsible.
We hope you continue to enjoy the product and if you ever want to explore more of our range, we're here to help!
Green People Team
Hi there,
Thank you for your feedback! We're pleased to hear that you support our green credentials and that your delivery was accurate and prompt.
We really appreciate your support!
Green People Team
Hi there,
Thank you for your feedback. We're very sorry to hear that you had a bad reaction to the product.
Even natural ingredients can occasionally cause reactions in some individuals and we understand how uncomfortable and disappointing that can be. If you'd like to discuss what happened or explore alternative options that might be better suited to your skin, our customer care team are always happy to help at organic@greenpeople.co.uk or on +44 1403 740350 (Monday to Friday, 10am-4pm).
We're sorry this didn't work out for you.
Green People Team
“Parcel arrived on time but was over packaged with polystrene packing beans, which was dissapointing for a company with green credentials. The eye cream itself feels nice & smells lovely but I haven't noticed any real improvments to skin from using it.”
Hi there,
Thank you for your feedback. We're pleased your parcel arrived on time, but we're sorry to hear you were disappointed with the packaging.
We understand your concern about the packing materials. The packing noodles we use are actually biodegradable and can be dissolved and washed down the drain – they're not polystyrene. All our boxes are recyclable cardboard and we use no plastic in our delivery packaging.
Regarding the eye cream, we're sorry you haven't noticed real improvements yet. Results can sometimes take several weeks of consistent use to become visible. If you'd like to discuss this further or explore other options, our customer care team are happy to help at organic@greenpeople.co.uk.
Green People Team
Hi Emma,
Thank you for your feedback. We’re glad to hear that you usually enjoy Green People products.
We understand that the Mystery Boxes aren’t for everyone, as the items are randomly selected. We appreciate you sharing your experience!
Green People Team
“Baby balm i always use to buy all times, smell natural nothing strange. But this time I got recently I smelt strange very uncomfortable smell. I dont like to use them on me while smell bad made me retch. But I depend on them for eczema inflammation occurs desperately. I don't know if it's smell normal because it never happened to me.”
Hi there,
Thank you for your review and for letting us know about your experience. We’re very sorry to hear that the recent Baby Balm you received had an unusual smell.
Our customer care team would be happy to assist you further. You can reach them at organic@greenpeople.co.uk or 01403 740350 (Monday to Friday, 10am–4pm).
Green People Team
“I like the scentless, gentle composition of this product. I am frustrated that they went for a cheap dispenser nozzle a flew years back which isn't great. I actually get and clinically clean the old dispenser nozzles to dispense my soap as the new versions are so cheap and nasty. If their dispenser nozzle were better quality they would get a better score as their actually product is great for sensitive skin. Ah”
Hi there,
Thank you for your feedback. We’re pleased to hear that you enjoy the gentle, scent-free range.
We’re sorry to hear about your frustration with the dispenser nozzle. Due to supplier issues, some nozzles were changed a few years ago, and we appreciate your comments - we’ll share them with our product team.
Thank you for sharing your experience.
Green People Team
Hi Alison,
Thank you for your honest feedback. We're sorry to hear that the product didn't deliver the visible difference or soothing effect you were hoping for.
Different skin types respond differently to formulations, and it sounds like this particular product may not be the right match for your needs. If you'd like to explore other options from our range that might work better for you, our customer care team are always happy to help with recommendations at organic@greenpeople.co.uk.
Green People Team
Hi Claire,
Thank you for your feedback. We're sorry to hear that your delivery took 7 days and that you're not keen on the scent of the product.
The delivery time is not our usual standard – we unfortunately experienced a technical issue in our warehouse which prevented orders from being dispatched promptly. We sincerely apologise for the delay and any inconvenience this caused.
Our customer care team are happy to recommend alternative products at organic@greenpeople.co.uk.
Green People Team
Hi Karen,
Thank you for your feedback. We're sorry to hear that the brown shade was darker than you expected, though we're glad it's still working okay for you.
Our mascara is available in both brown and black. If you would like to return the brown for a refund, our customer care team are happy to help at organic@greenpeople.co.uk. We offer a 28-Day Guarantee if you'd like to exchange or return it (as long as it's at least 90% full).
Green People Team
