Hello,
Thank you for your feedback. We're sorry to hear that the conditioner wasn’t the right fit for you, but we're pleased to know our returns process met your expectations.
We’re committed to providing both effective products and excellent service, and we appreciate you taking the time to share your experience.
Kind regards,
Green People Customer Care Team
“Sadly the pump on my facial sun screen isn’t working so I am on holiday without any sunscreen. I will look to return the product when I return from holiday. So disappointed. 😔”
Hi there Joanne,
Thank you for your message, and we're so sorry to hear about the issue with the pump - especially while you're on holiday. We completely understand how disappointing and inconvenient this must be.
Please rest assured that our customer care team will be happy to assist with a return or replacement when you're back. In the meantime, if there’s anything we can do to help or if you'd like to discuss this further, don’t hesitate to get in touch with us directly on 01403 740350.
We hope you’re still able to enjoy your time away, and we’ll make sure this is resolved for you as soon as you're home.
Green People team
Hi there,
Thank you for your feedback, and we're really sorry to hear about your experience. Our shampoos are formulated to be gentle and suitable for sensitive scalps, but we appreciate that everyone’s skin can respond differently.
We understand how frustrating it is to try a new product and not have it work for you - especially when it causes a reaction you’ve never had before.
If you'd like to get in touch with our customer care team, we’d be happy to look into this further and help you find an alternative that may be better suited to your scalp. You can contact them on 01403 740350.
Green People team
“Unfortunately my rating of green people declined it is due to the escalating prices and the reducing of the quantities or quantity within each product at the same time the products are becoming on reachable for most people which is sad for the line of products began to help people with eczema and other skin issues like myself suffering with skin cancer I feel they are losing the personalized touch in which they started with”
Hi Dieter,
Thank you for taking the time to share your thoughts. We're sorry to hear that your experience with Green People has changed over time, and we appreciate your honesty.
Supporting those with sensitive skin conditions has always been at the heart of what we do, and we’re truly sorry if it feels like we’ve moved away from that.
Your feedback has been shared with our team, and we’ll continue striving to stay true to our founding values while delivering the quality and care you expect. If there’s anything we can do to support you or if you’d like to chat with our team about product options, please don’t hesitate to reach out.
Green People team
Hi Patricia,
Thank you for your feedback.
We appreciate your comments regarding the scent and how the product worked with your skin tone. Your input is valuable and will be shared with our product development team.
If you would like assistance finding a product better suited to your preferences, please don’t hesitate to contact our customer care team.
Kind regards,
Green People
Hi there,
Thank you for your review.
We're pleased to hear you're getting on well with the sun cream overall. We do recommend avoiding the immediate eye area during application, as this skin can be particularly sensitive.
Your feedback is much appreciated, and we’re glad you took the time to share your experience!
Kind regards,
Green People
“I couldn’t get the pump to work, when I asked for help was told to send it back at my own expense. I would have preferred it to just be in a pot, way less complicated.”
Hi Nikki,
Thank you for your review.
We're very sorry to hear you experienced issues with the pump and that the resolution offered didn’t meet your expectations. We understand how frustrating packaging problems can be and appreciate your suggestion regarding alternative formats.
Your feedback will be shared with our product and customer service teams to help us improve.
Kind regards,
Green People
Dear Dagmar,
Thank you for your kind feedback. We're so pleased to hear that you value natural, chemical-free skincare — it’s at the very heart of everything we do.
Thank you again for supporting Green People.
Kind regards,
The Green People Team
Dear Anam,
Thank you for sharing your experience with us! We're so pleased to hear that you've been giving our shampoo a try, and we truly hope it brings you the results you're looking for.
Hair fall can be influenced by many factors, but our shampoos are carefully formulated with gentle, nourishing ingredients to support a healthy scalp and stronger strands over time.
Please do keep us updated on your progress — and if you have any questions or would like tips on complementary products in our hair care range, our team is always happy to help.
Wishing you the very best on your hair care journey!
Warm regards,
The Green People Team
Hi Louise,
Thank you for your feedback. We’re sorry to hear about the inconsistency you’ve experienced with the product. This is certainly unusual, and we’d appreciate the opportunity to understand more about your experience.
Please feel free to contact our customer care team so we can assist you further. You can contact them at organic@greenpeople.co.uk
Best regards,
The Green People Team
Hi Kathy,
Thank you for your feedback. We’re glad to hear you appreciate the sun cream's ocean-safe and hormone-safe qualities. We understand that the texture can feel thick and take some time to absorb, and we appreciate your patience with the application.
A little goes a long way with our products, so applying less should help rub it into the skin easier!
If you’d like, our team can suggest tips for easier application or alternative products with lighter textures.
Best regards,
The Green People Team
“Your products are of good quality, but they are quite expensive. I have allergies to any perfumed products, and unfortunately, there is a general lack of unscented skin and hair care options on the market. For someone like me, it’s essential to use fragrance-free products regularly.
I appreciate that you offer a decent range of unscented hair products, but there is still a noticeable lack of conditioning treatments. There are very few options for unscented products specifically designed for curly, damaged, or coloured hair, and I haven’t come across an unscented hair mask in your range either.
Similarly, your offering of unscented skin and face care products is quite limited. While there are a few fragrance-free products available on the market, they tend to be very cheap in quality. In comparison, your products are a step up, which makes a big difference for me — but considering the high prices, there is still room for improvement.
I truly believe there’s a valuable opportunity here to expand and improve your unscented product range to better serve customers with sensitivities like mine.”
Hi Zara,
Thank you so much for taking the time to share your experience with us—we’re grateful for your thoughtful and constructive feedback.
We completely understand how challenging it can be to find high-quality, fragrance-free products—especially when dealing with sensitivities, and particularly for hair types that need a little extra TLC. It’s encouraging to hear that you value the quality of our unscented range, and we're really pleased our fragrance-free hair products have been helpful so far.
That said, you’ve raised an important point about the gaps in the market—and in our own range. You’re absolutely right: there’s a real need for more luxurious, allergy-friendly options that cater to a wider variety of skin and hair concerns, including damaged, curly, and coloured hair.
We’ve passed your feedback directly to our product development team, and if you would like some support in finding the right products for you, you can contact our friendly customer care team at organic@greenpeople.co.uk.
- Green People Team
“Love everything Green People stand for on the environment, sustainability & clean ingredients. The efficacy of some of the products isn’t great for the cost of the item. I’ve tried many of the skin, body & hair care products only to be disappointed with the results. The Sun care products however, are brilliant. Excellent protection, subtle scents, & good value. The after sun lotion with peppermint is a family favourite. Wish you would do an SPF factor 50, & the factor 30 with the tan accelerator option (not just in the factor 15).”
Hi Linda,
Thank you so much for your thoughtful review, and for supporting what we stand for when it comes to sustainability, clean beauty, and doing better for the planet.
We’re truly sorry to hear that some of our skin, body, and hair care products didn’t quite deliver the results you were hoping for. That’s not the experience we aim to give, and we appreciate your honest feedback - it helps us learn and grow!
That said, we’re so happy to hear you and your family are fans of our Sun Care range! We do offer an SPF50, which is in our Organic Children's range but is still great for the whole family, and we will absolutely look into an SPF tan accelerator.
- Green People Team
“The revamp of your products has no doubt had an impact on the younger generation but for oldies like me, it’s meant the trusted products that were a boon to folk that need little fragrance and no SPF due to intolerances are not available. It is with regret I am searching for another brand which I can rely upon.”
Hi there,
Thank you so much for taking the time to share your thoughts. Whilst we have had some product updates and new product launches in recent years, our products still remain the perfect solution for those with sensitive skin, particularly our Scent Free range, where you can find many product options without fragrance or SPF.
If you'd like help finding the right products for you, our friendly customer care team is always happy to help. Just drop us a message at organic@greenpeople.co.uk.
- Green People Team
“The company and what they stand for is great, and maybe I received an off batch, who knows. But my shampoo will now be used as body wash, and the conditioner is going in the bin, I guess.”
Hi there,
Thank you so much for taking the time to share your thoughts. We're really sorry to hear these products were not the right fit for you. We truly value your honest feedback - it helps us to keep improving.
If you'd like help finding a product that better suits your needs, our friendly customer care team is always happy to help. Just drop us a message at organic@greenpeople.co.uk.
- Green People Team
Hi there,
Thank you so much for taking the time to share your thoughts. We're really sorry to hear our products didn't work for you.. We truly value your honest feedback - it helps us to keep improving.
If you'd like help finding a product that better suits your needs, our friendly customer care team is always happy to help. Just drop us a message at organic@greenpeople.co.uk.
Warm wishes,
The Green People Team 💚
Hello Yasmin, thank you for taking the time to share your thoughts.
We’re delighted to hear that you find our deodorants effective and that our customer service met your expectations. Your feedback is important to us.
If you have any other comments or suggestions, please don’t hesitate to get in touch with us at organic@greenpeople.co.uk.
- Green People
“My order arrived quickly but no samples as I'd been used to in the past and I missed out on offers by days, not very happy about that but I think the skincare products I bought seem to be helping my sensitive skin 🤞🏻”
Hello Heather, thank you for your review.
We’re pleased to hear that your order arrived quickly and that the skincare products appear to be benefiting your sensitive skin. We sincerely apologise for the absence of samples and the timing of the offers you missed.
Please don't hesitate to reach out at organic@greenpeople.co.uk and we will be happy to ensure you don't miss out on any future offers.
- Green People
“I would like to inform you that my wife died in November 2024 I am currently on a bike tour and bought the suncream for the purpose of protection
I have used this product in the passed and was very impressed with it
This is the reason for my reorder
Kind regard Lee”
Hello Lee, thank you for sharing your experience with us.
We are truly sorry to hear about your wife's passing. It's heartwarming to know that you have found value in our suncream in the past, and we appreciate your continued trust in our products during your bike tour. Your feedback means a lot to us.
If you have any questions or need further assistance, please don’t hesitate to reach out to us at organic@greenpeople.co.uk.
Take care,
- Green People
