“I had high hopes for this brand and was super excited to change my skincare routine around to a clean non toxic & fragrance free routine. I bought the cleanser, moisturiser and daily spf as well as the kids sunscreen and the unfragranced adult sunscreen.
Within 48 hours of using the skincare.. my face began breaking out badly with Acne. I had to stop the whole routine straight away. Unfortunatley there seems to be shea butter in all of the products, which likely caused my breakout. Im not left with an entire and quite expensive routine, tubs 97% still full.. a waste of money. I will say though, the 2 days i did use the facial spf it did not leave a white cast.
Unfortunatley the sunscreens as well did not impress me. I know they are fragrance free but there is abit of a not so nice smell to them.. almost like an eggy smell, as well as the fact they take forever to rub in and leave white streaks. As i was on holidays i did continue to use as i knew i wouldnt find a non toxic sunscreen locally to where i was. The sunscreen also gave me chest acne. Will not be repurchasing. Such a pity as i know this brand commits themself to non toxic ingredients which is great.
I do however LOVE the peppermint & Aloe vera toothpaste!”
Dear Diana,
Thank you for taking the time to share such detailed feedback. We're truly sorry to hear that your experience with our skincare and sun care products did not meet your expectations, especially after making a considered switch to a non-toxic, fragrance-free routine.
We completely understand how disheartening it can be to experience breakouts, and we recognise that even naturally gentle ingredients like Shea Butter may not be suitable for all skin types. Your comments on the scent and application of our sun care products have also been noted and passed along to our product development team, as we continuously look to improve our formulations and user experience.
We’d also like to take this opportunity to let you know about our 28-day returns policy. If a product is at least 90% full, you are welcome to return it for a full refund. Please do get in touch with our customer service team at organic@greenpeople.co.uk if you would like assistance with this.
That said, we're very pleased to hear that you're enjoying our Peppermint & Aloe Vera Toothpaste - it’s great to know that this product has worked well for you.
- Green People Team
“Gave me a severe itchy rash. The new formula now contains a harmful endocrine disruptor and pollutants. Not worth the money. I’ve switched to a more natural alternative.”
Hello Markus,
We sincerely regret to hear about your experience with our Edelweiss Sun Cream with Tan Accelerator. We take skin reactions very seriously and understand how distressing they can be. Our formulation aims to provide safe and effective sun protection, but we recognize that individual sensitivities can vary greatly.
In relation to the ingredient Isoamyl P-methoxycinnamate, is it possible that you have read this from the Yuka app? There is a chemical based upon Cinnamic acid called Octyl methoxycinnamate which does have endocrine disruptive activity. The ingredient Isoamyl p-methoxycinnamate is also based upon Cinnamic acid. Unfortunately, because both ingredients have the same organic base, and similar names, people believe they have the same or similar properties which is not true. Based upon the evidence we can find, and the data sources cited by Yuka, we can find no evidence that this ingredient has any endocrine disruptive activity.
We encourage you to reach out to our customer care team at organic@greenpeople.co.uk, so we may assist you further with your concerns.
Thank you for sharing your thoughts, and we apologise for the disappointment you've experienced.
- Green People
“I purchased the Green People anti-aging cream for sensitive skin on Amazon. The cream really irritated my skin and made it burn. I specifically bought the cream because it is advertised as a sensitive skin cream. Although I got the cream via Amazon, the seller was listed not as Amazon, but the Green People. I contacted the Green People and the call handler was rude, unhelpful, unsympathetic and did not want to have anything to do with the purchase. She simply told me it had nothing to do with the Green People (although is IS their cream) and they would not give me a refund even though I suffered a burn from the cream. I bought the cream in good faith and the company's conduct and lack of customer care is appalling. This is by far the worst company I have ever encountered. The product caused me a serious irritatiton and the company could not care less about a customer.”
“SCAM/JOKE
Face Cream 50 ml arrived.It is in a box which was half open,also there is no safety seal/sticker atrached to the bottle,the bottle isnt shrink wrapped also,,face cream head "was turn to wrong direction too.There is absolutely no evidence that this product hasnt been used or tampered.Also i dont understand no on the bottom of that cream 082010 is that date ?.I am dissapointed REALLY .I was told by phone with Green People staff ,all Gren People products are not sealed, but i can return that product at least 90%left so anybody can use that and post it back to them after 28 days?!Where is the hygiene safety i am asking?Its not a cheap company by the way.Free return label provided by Green People doesnt have any postcode or address only company'logo and my order no thats all!!!!!!!Of course my parcel posted back to them came back to me again without proper label.Scam free return policy.Be careful people.I will not go to Post Office again no point but I WANT FULL REFUND!”
