Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,526 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,526 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 20th May 2025

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collapsible greenhouse shelving with very poor unstable fixation and not truly collapsible in situ”

Helpful Report

“Delivered 1st April and am still waiting 14th May for it to be built. So that's the reason for this rating.”

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“I am very unhappy with the casual way in which my order has been treated. The greenhouse was delivered later than promised and three weeks later I have still not heard from the installation team to build it.”

Helpful Report

Hi Andrew, Thank you for reaching out and sharing your concerns with us. We're truly sorry to hear about the delays you experienced with your order and the lack of communication regarding the installation. This is not the level of service we aim to provide, and we understand how frustrating this situation must be for you. We appreciate your feedback, and we will certainly address these issues with our team to ensure we do better in the future. If there's anything more we can do to assist you, please don’t hesitate to get in touch. Best regards, The Greenhouse Stores Team

“Greenhouse Stores do not seem to accept any responsibility for any problems with the products they sell and just refer you to the manufacturer. I tried to get Elite to take the greenhouse back and issue a refund as I did not consider it satisfactory quality. Elite said that I would have to arrange to deliver it back to them myself "in a condition ready for resale". As the glass panels are all delivered loose (no packaging at all) there was no way any courier was going to accept a loose pile of glass panes for transit so it was impossible for me to return it. The assembly instructions are so bad that although I used a professional installer whose name was given to me by Greenhouse Stores he appeared unable to assemble the greenhouse (took 4 days to assemble including one day when he just looked at the instructions for two hours then left!). Greenhouse Stores take no responsibility for the competence of the installers whose names they give out. Even when I eventually got the greenhouse assembled the joints do not fit together properly, leaving gaps at the apex and at the corners where the roof meets the walls. Also, the nuts / bolts were of very poor quality and some bolts sheared in half when I tried to tighten them while assembling the staging (I am a 5 foot lady pensioner and was using a tiny 4 inch long hand spanner, so incapable of overtightening anything!) . If you want a company that take responsibility for the quality of the products they sell, try someone else.”

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“Should not be selling such awful products”

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Hi Julia, Thank you for taking the time to share your thoughts. We're truly sorry to hear that you found our products unsatisfactory. Your feedback is important to us, and we take it seriously as we continuously work to improve our offerings. If there's anything specific you'd like to discuss or if there's a way we can assist you, please feel free to reach out. Best regards, The Greenhouse Stores Team

“The greenhouse I received was not the one I thought I’d bought. It’s extremely flimsy and gives no protection to the cold. I was away when I employed someone to put it up and when I got back was very shocked to see it. I had expected double skinned roof and got single bubble roof. Not atall happy”

Helpful Report

Hi Philippa, Thank you for your feedback. We've just resent your original confirmation email, you had ordered the Harmony model which is all Single Wall Polycarbonate. Its the Hybrid model that has the mix of Polycarbonate. The Greenhouse Stores Team

“Extremely difficult to build, with confusing instructions. Polycarbonate panels failed on the first windy day - coming out of the slots in the frame and bending. I contacted the company and asked how to fit the panels back in - no response to this. When stormy weather then came along, three panels came out completely, others out of their runners, metal cross bars bent. I sent photos of the damage but only response was to send details of any parts that needed replaced. I did not feel that the company were supportive in any way.”

Helpful Report

Hi Lynn, Thank you for sharing your experience. We're truly sorry to hear about the difficulties you faced with building the greenhouse and the issues with the polycarbonate panels. We understand how frustrating this can be, especially in challenging weather conditions. Your feedback regarding the instructions and our support is invaluable, and we will certainly use it to improve our communication and product quality. If there’s anything we can do to assist you further, please feel free to reach out. Best regards, The Greenhouse Stores Team

“A Neptune greenhouse was ordered in April 2024. We were informed on 5th May that it was no longer available and so a Jupiter greenhouse was ordered on 7th May 2024. This was delivered on 15th June. Our builder was unable to understand the complicated instructions and so we asked your company to install it as your website stated this was possible. We asked for this to be done on 24th June but were told by Ian Willstead that this was not possible. We then tried the 4 names you gave us plus 12 others form Checkatrade but none of them agreed to help us. In the end we bought a different greenhouse from The Greenhouse People and it was ordered, delivered and installed within a month. We tried selling your greenhouse and managed to get £650 for it which means we lost about £1,000 on the deal which would not have happened if you had a returns policy which The Greenhouse People had or you were able to instal the greenhouse, as The Greenhouse People did.”

Helpful Report

Hi Patricia, Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you faced with the greenhouse order and installation. Your frustration is understandable, and we apologize for any inconvenience caused. While installation is a service we strive to provide, we cannot always guarantee availability at all times. It's disappointing to hear that our recommended services could not help either but they do struggle to free up space in peak season. We appreciate your feedback regarding our returns policy which you will find at the bottom of all of our website pages and will take it into consideration as we look to improve our customer service. If you have any further concerns or require assistance, please reach out to us at support@greenhousestores.co.uk. Best regards, The Greenhouse Stores Team

“The greenhouse was absolutelly terrible to buil. It took over a week to put it together by very skilled builder. The quality is also not the best, whe whole structure is very fragile. My door still cannot open easily and actually landed on the ground few time when it was windy. We needed to repalce the glass with plastic.... I would not recommned the product at all.”

Helpful Report

“Well, I can only comment on one aspect of this and that is the installation service from Vitavia. Greenhouse ordered in October with a lead time of 8-10 weeks, it’s heading towards latter March and still not finished. Installation team found one key part missing so am waiting on completion sometime by somebody. Disaster .”

Helpful Report

Hi Keith, Can you drop us an email to support@greenhousestores.co.uk so we can find out what is happening and get this sorted out for you. Sorry for the delay

“Unfortunately the glass keeps shattering and I don’t know what to do”

Helpful Report

Hi Lisa, Drop us an email to support@greenhousestores.co.uk and we will be able to give you some help with that. Chris

“I wouldn't have another, the main frame is strong. But, the door is a terrible design, very hard to open or close. Plus 2 panes of grass were broken, not wrap in paper.”

Helpful Report

Hello Mr Harris. It sounds like you need to make a small adjustment to the bottom runner on your door. Elite have been attempting to contact you with regards to rectifying it but have been unable to get hold of you. Can you please give them a call 01204 791488 and they will get that rectified for you.

“Website said delivery within 30 working days, when i called them up it was 6-8 weeks Shed arrived with no instructions and nails missing For the amount of money I paid for this i'm not at all impressed!”

Helpful Report

“You have taken the money before despatching the greenhouse, and I cannot give a review as we don’t have the item. To my mind you despatch and take the money on the same day. At the moment we are in shall we say a slight grey area of honest trader or other. Time will tell. I cannot recommend your service as of this time of delayed delivery.”

Helpful Report

“I am dismayed at the quality build of the greenhouse I purchased back in the summer. When we have any significant winds the frame distorts so much that the panes of glass pop out of their clips. To date I have replaced 14 panes at a cost of £70 and today another two have been blown out. This is a 10 foot greenhouse and is concreted in the ground but the plinth supplied along the 10 foot side is in two pieces and distorts enough to release the glass, this should be a continuous length and the peg supplied that holds this together is so flimsy it does nothing to strengthen this aspect. So far I have spent £70 pounds replacing the glass (£5/pane) and today another two have been destroyed. I have always had greenhouses wherever I have lived but NEVER have I had one where the wind distorts the frame so much that the glass comes out.”

Helpful Report

Hi, Thank you for your review. Please accept our apologies, we have contacted customer services as this is not the normal procedure with breakages/damaged items and they will be contacting you asap to get this rectified.

“Still not received my green house after buying in May 2018. The delivery options are appalling and very few slots offered to customers for the few deliver dates they offer you without any choice whatsoever being given after already having to wait a long time to have the greenhouse manufactured.”

Helpful Report

Hi, Delivery on Powder coated Elite greenhouses are 6-8 weeks as stated on our website and also your confirmation email as all Elite greenhouses are built to order.

“On the Greenhouse that I bought it was a no clip one, used strips of plastic to hold the panes in ? had to buy clips there was no way that the plastic would fit. The door is also very flimsy had to rig a door stop to stop it from coming off.”

Helpful Report

Greenhouse Stores is rated 4.7 based on 3,526 reviews